Community Blood Center of Greater Kansas City
MANAGER, SITE
Community Blood Center of Greater Kansas City, Saint Joseph, Missouri, United States, 64507
Overview
Under the supervision of the Director of Donor Services, the Manager, Site oversees the staff and all blood collection operations at fixed neighborhood sites. Monitors collection activities to ensure compliance with SOPs. Responsible for meeting projected production goals and for financial oversight of the site. Serves as a resource for donor eligibility and phlebotomy complications. Oversees quality control of all processes, equipment, and supplies as required for blood collection. Promotes a positive image of CBC to the community. Responsibilities
Responsible for ensuring compliance with SOPs and regulatory agencies to ensure purity of products and safety of donors. Responsible for financial oversight, including setting the annual budget (with Assistant Director of Donor Services) and ensuring monthly goals are met. Responsible for staffing and scheduling to meet the needs of the business and customer service. Responsible for site meeting all internal and external audits and ensuring corrective action to findings as applicable. Maintains confidentiality of personal information regarding donors and staff. Oversees documentation of CLIA required forms. Acts as a resource for donor questions and concerns and for staff regarding donor criteria and vein suitability. Works with marketing and recruitment to grow business. Maintains knowledge of tracking of platelet and FTD donors. Responsible for supply ordering, adhering to FIFO method, and ordering based on production needs. Ensures compliance with CBC safety procedures and policies. Performs and/or reviews all quality control procedures as scheduled and maintains records. Promotes efficient donor flow throughout the site and identifies problem areas for corrective action. Assists with recruitment, retention, and selection of staff and provides written evaluations of regular staff for annual reviews. Ensures CBC attendance and performance guidelines are met for staff and promotes excellent customer service. Maintains a positive image of CBC to the community and ensures excellent customer service by all staff. May require hours outside of normal work times and may work more than 40 hours per week. Responds to temperature and humidity alarms and maintains equipment inventory records. Qualifications
High school diploma or equivalent; copy of transcript required. College degree in Business or Biological Science preferred, or equivalent experience. Phlebotomy certificate preferred. Current CPR certification. Work hours and days vary; must be very flexible. Skills
Ability to manage changing priorities. Excellent written and verbal communication skills to successfully communicate with staff and donors. Excellent customer service skills. Strong interpersonal skills to interact positively with a variety of individuals. Ability to solve problems and work independently and as part of a team. Ability to manage a remote location with little direction. Excellent organizational skills and ability to multi-task. Ability to manage a diversified staff. Phlebotomy skills and computer skills. Ability to develop, monitor, and manage the entire financial responsibility of the site. Knowledge
Strong knowledge of donor criteria, donor interview and blood collection process, vein suitability, and procedures. Knowledge of completing required forms for daily operations and special needs (e.g., special blood testing, biohazard incidents, and employee injuries). Knowledge of budgeting procedures and strong knowledge of federal and state employment laws. Experience Preferred
Prefer at least 2 years of experience in blood collections; past experience as a collection supervisor is a plus. Management / Supervisory experience. Familiarity with CBC, FDA, AABB, and OSHA regulations.
#J-18808-Ljbffr
Under the supervision of the Director of Donor Services, the Manager, Site oversees the staff and all blood collection operations at fixed neighborhood sites. Monitors collection activities to ensure compliance with SOPs. Responsible for meeting projected production goals and for financial oversight of the site. Serves as a resource for donor eligibility and phlebotomy complications. Oversees quality control of all processes, equipment, and supplies as required for blood collection. Promotes a positive image of CBC to the community. Responsibilities
Responsible for ensuring compliance with SOPs and regulatory agencies to ensure purity of products and safety of donors. Responsible for financial oversight, including setting the annual budget (with Assistant Director of Donor Services) and ensuring monthly goals are met. Responsible for staffing and scheduling to meet the needs of the business and customer service. Responsible for site meeting all internal and external audits and ensuring corrective action to findings as applicable. Maintains confidentiality of personal information regarding donors and staff. Oversees documentation of CLIA required forms. Acts as a resource for donor questions and concerns and for staff regarding donor criteria and vein suitability. Works with marketing and recruitment to grow business. Maintains knowledge of tracking of platelet and FTD donors. Responsible for supply ordering, adhering to FIFO method, and ordering based on production needs. Ensures compliance with CBC safety procedures and policies. Performs and/or reviews all quality control procedures as scheduled and maintains records. Promotes efficient donor flow throughout the site and identifies problem areas for corrective action. Assists with recruitment, retention, and selection of staff and provides written evaluations of regular staff for annual reviews. Ensures CBC attendance and performance guidelines are met for staff and promotes excellent customer service. Maintains a positive image of CBC to the community and ensures excellent customer service by all staff. May require hours outside of normal work times and may work more than 40 hours per week. Responds to temperature and humidity alarms and maintains equipment inventory records. Qualifications
High school diploma or equivalent; copy of transcript required. College degree in Business or Biological Science preferred, or equivalent experience. Phlebotomy certificate preferred. Current CPR certification. Work hours and days vary; must be very flexible. Skills
Ability to manage changing priorities. Excellent written and verbal communication skills to successfully communicate with staff and donors. Excellent customer service skills. Strong interpersonal skills to interact positively with a variety of individuals. Ability to solve problems and work independently and as part of a team. Ability to manage a remote location with little direction. Excellent organizational skills and ability to multi-task. Ability to manage a diversified staff. Phlebotomy skills and computer skills. Ability to develop, monitor, and manage the entire financial responsibility of the site. Knowledge
Strong knowledge of donor criteria, donor interview and blood collection process, vein suitability, and procedures. Knowledge of completing required forms for daily operations and special needs (e.g., special blood testing, biohazard incidents, and employee injuries). Knowledge of budgeting procedures and strong knowledge of federal and state employment laws. Experience Preferred
Prefer at least 2 years of experience in blood collections; past experience as a collection supervisor is a plus. Management / Supervisory experience. Familiarity with CBC, FDA, AABB, and OSHA regulations.
#J-18808-Ljbffr