Nyla Technology Solutions
System Administrator Level 2
Nyla Technology Solutions, Corridor North, Maryland, United States
Overview
System Administrator Level 2 role at Nyla Technology Solutions. Provides support for implementation, troubleshooting and maintenance of IT systems, manages IT system infrastructure and related processes. Supports day-to-day operations, monitoring and problem resolution for client/server/storage/network devices, mobile devices, etc. Includes Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution, with communication of status to agency management and internal customers. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components, and implements operating system enhancements to improve reliability and performance.
Responsibilities
Provide support for implementation, troubleshooting and maintenance of IT systems
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Manage the daily activities of configuration and operation of IT systems
Provide assistance to users in accessing and using IT systems
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide in-depth experience in trouble-shooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Configure and manage UNIX and Windows operating systems and install/load operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
Required Qualifications
Exposure to and experience with SharePoint Server required. Back-end SharePoint experience highly preferred over front-end/design experience.
Strong previous experience with Windows Server 2016 and greater, including standard server maintenance, OS patching, and migration.
Demonstrate customer service skills and be able to assist users through a variety of remote support capabilities (ticketing, phone, email, etc.).
Experience with scripting (PowerShell) and automation techniques
Education Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
Desired Skills
IIS, Microsoft SQL Server, Active Directory, LDAP experience desired
.NET, C#, Rest API/jQuery, JavaScript, HTML 5, CSS, Optimal IdM, user liaison experience, and writing documentation a strong plus.
Experience with SharePoint associated products (Designer, Visio, InfoPath, Visual Studio, PowerShell) desired.
Pro-active and self-motivated team member
Ability to follow instructions and excellent communicator
About Nyla Technology Solutions Nyla Technology Solutions delivers AI, data science, and software engineering services for the U.S. Government. We focus on practical solutions with immediate mission impact. Headquartered in Columbia, Maryland, we serve customers who rely on our capability to solve challenging problems and deliver results.
Nyla is an equal opportunity employer.
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System Administrator Level 2 role at Nyla Technology Solutions. Provides support for implementation, troubleshooting and maintenance of IT systems, manages IT system infrastructure and related processes. Supports day-to-day operations, monitoring and problem resolution for client/server/storage/network devices, mobile devices, etc. Includes Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution, with communication of status to agency management and internal customers. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components, and implements operating system enhancements to improve reliability and performance.
Responsibilities
Provide support for implementation, troubleshooting and maintenance of IT systems
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Manage the daily activities of configuration and operation of IT systems
Provide assistance to users in accessing and using IT systems
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide in-depth experience in trouble-shooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Configure and manage UNIX and Windows operating systems and install/load operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
Required Qualifications
Exposure to and experience with SharePoint Server required. Back-end SharePoint experience highly preferred over front-end/design experience.
Strong previous experience with Windows Server 2016 and greater, including standard server maintenance, OS patching, and migration.
Demonstrate customer service skills and be able to assist users through a variety of remote support capabilities (ticketing, phone, email, etc.).
Experience with scripting (PowerShell) and automation techniques
Education Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
Desired Skills
IIS, Microsoft SQL Server, Active Directory, LDAP experience desired
.NET, C#, Rest API/jQuery, JavaScript, HTML 5, CSS, Optimal IdM, user liaison experience, and writing documentation a strong plus.
Experience with SharePoint associated products (Designer, Visio, InfoPath, Visual Studio, PowerShell) desired.
Pro-active and self-motivated team member
Ability to follow instructions and excellent communicator
About Nyla Technology Solutions Nyla Technology Solutions delivers AI, data science, and software engineering services for the U.S. Government. We focus on practical solutions with immediate mission impact. Headquartered in Columbia, Maryland, we serve customers who rely on our capability to solve challenging problems and deliver results.
Nyla is an equal opportunity employer.
#J-18808-Ljbffr