bioMérieux
Overview
The Service Support Specialist position is responsible for managing administrative tasks and projects to support the Customer Service Organization. The position provides support for the following organizations- Field Service, Field Application Specialist, Technical Support Center, Commercial Excellence, and Customer Operations. The Service Support Specialist is essential to meet customer demand, improving the customer experience, and ensuring financial and regulatory compliance for the Customer Service Organization. Responsibilities
Provides administrative support for Installations, Preventative Maintenance, Invoicing, Field Actions and Returns. Performs customer calls to support Regulatory Compliance, Order Management, and Revenue. Monitors and completes tasks assigned utilizing Salesforce and SAP. Executes assigned projects, with guidance from technical experts (depending on level of experience), using business standards, practices, procedures, and project requirements. Manages generation of administrative reports, leads projects, and develops documentation to support department objectives. Education & Training
High School Diploma, GED or equivalent Experience
1-2 years of applicable experience in customer service, telemarketing or direct customer prospecting and data entry Experience maintaining positive stakeholder relationships and ensuring service compliance with KPIs Experience working effectively with cross functional teams, customers, and stakeholders to achieve business goals. Experience with multi-tasking and processing administrative requests. CRM Experience is required, ideally Salesforce and/or SAP Knowledge, Skills & Abilities
Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Effectively deal with ambiguity requiring adaptability, critical thinking, and proactive communication to navigate situations with limited details Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Informing others by sharing clear, timely information to ensure alignment. Intermediate skills with MS Excel, Word, and PowerPoint Communicates instructions clearly and effectively Solution oriented in the face of conflict Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives Effective verbal communication skills Build and maintain positive, productive interactions with colleagues Reach mutually beneficial agreements through effective communication and compromise Participate in a way that enhances team performance and cohesion. Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Working Conditions & Physical Requirements
Ability to remain in stationary position, often standing, for prolonged periods. Ability to ascend/descend stairs, ladders, ramps, and the like. Ability to adjust or move objects up to 50 pounds in all directions. Domestic Travel: 10% International Travel: up to 5% Equal Employment Opportunity
BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at careers@biomerieux.com, or by dialing 711 for access to Telecommunications Relay Services (TRS).
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The Service Support Specialist position is responsible for managing administrative tasks and projects to support the Customer Service Organization. The position provides support for the following organizations- Field Service, Field Application Specialist, Technical Support Center, Commercial Excellence, and Customer Operations. The Service Support Specialist is essential to meet customer demand, improving the customer experience, and ensuring financial and regulatory compliance for the Customer Service Organization. Responsibilities
Provides administrative support for Installations, Preventative Maintenance, Invoicing, Field Actions and Returns. Performs customer calls to support Regulatory Compliance, Order Management, and Revenue. Monitors and completes tasks assigned utilizing Salesforce and SAP. Executes assigned projects, with guidance from technical experts (depending on level of experience), using business standards, practices, procedures, and project requirements. Manages generation of administrative reports, leads projects, and develops documentation to support department objectives. Education & Training
High School Diploma, GED or equivalent Experience
1-2 years of applicable experience in customer service, telemarketing or direct customer prospecting and data entry Experience maintaining positive stakeholder relationships and ensuring service compliance with KPIs Experience working effectively with cross functional teams, customers, and stakeholders to achieve business goals. Experience with multi-tasking and processing administrative requests. CRM Experience is required, ideally Salesforce and/or SAP Knowledge, Skills & Abilities
Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time. Effectively deal with ambiguity requiring adaptability, critical thinking, and proactive communication to navigate situations with limited details Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity. Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently Informing others by sharing clear, timely information to ensure alignment. Intermediate skills with MS Excel, Word, and PowerPoint Communicates instructions clearly and effectively Solution oriented in the face of conflict Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives Effective verbal communication skills Build and maintain positive, productive interactions with colleagues Reach mutually beneficial agreements through effective communication and compromise Participate in a way that enhances team performance and cohesion. Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Working Conditions & Physical Requirements
Ability to remain in stationary position, often standing, for prolonged periods. Ability to ascend/descend stairs, ladders, ramps, and the like. Ability to adjust or move objects up to 50 pounds in all directions. Domestic Travel: 10% International Travel: up to 5% Equal Employment Opportunity
BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at careers@biomerieux.com, or by dialing 711 for access to Telecommunications Relay Services (TRS).
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