University of Southern California (USC)
Imaging Support Specialist - IS Client Services - Full Time 8 Hour Days (Non-Exe
University of Southern California (USC), Los Angeles, California, United States, 90079
The Imaging Support Specialist (ISS) is responsible for the support of the imaging user community at Keck Medicine of USC hospitals and affiliated clinic locations. This position will provide hardware, software, and other related technology support with the primary focus in imaging systems and modalities. The Imaging Support Specialist is an enterprise customer-centric role, and the incumbent can expect to frequently interface with vendors, clinicians, staff, and IT while providing top-tier service, thorough communication, and timely resolution. The ISS will serve as a technical point of contact for our clients, provide timely on-site support, learn & support new clinical imaging technology, provide technical training, assist in execution of IT projects, and update documentation.
Essential Duties
Act as the on-site, in-person, initial point of contact for all imaging system related concerns
Install and maintain hardware, computer peripherals, and imaging applications located on-site and remote
Assist in creating training materials pertaining to computer troubleshooting and usage
Maintain imaging equipment to ensure proper security and system updates are applied
Assist with medical device assessment, on-boarding, and troubleshooting
Attend clinical department meetings and daily imaging huddles
Provide comprehensive issue documentation in ticketing system
Provide correct escalation to imaging tier 2 support or other IT department(s)
Track and facilitate issue resolution to completion
Basic understanding of clinical workflow will be expected to support end user
Create and maintain KB articles
Manage imaging hardware inventory
Contribute to the completeness and accuracy of application installation documentation
Provide necessary infrastructure updates to imaging devices
Assist with testing and validation for imaging impacting initiatives
Troubleshoot networking and connection issues on-site and remote
Other duties as assigned
Required Qualifications
Req High school or equivalent
Req 1 year Experience in supporting desktop or imaging technology environment
Req Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress & follow escalation procedures
Req Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities
Req Demonstrate basic competency and ability to support imaging informatics system interfaces
Req Knowledge of computer hardware (advanced workstations, diagnostic monitors)
Req Able to establish and maintain effective working relationships with co-workers and others, interacting and maintaining a strong sense of teamwork and collaboration
Req Able to present professional telephone and in-person etiquette
Req Able to respond and be on-site quickly in emergency situations
Req Able to travel to multiple off-site clinical locations as needed
Preferred Qualifications Required Licenses/ Certifications
Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
The hourly rate range for this position is $29.00 - $45.20. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
Quick Apply Link: https://usccareers.usc.edu/job/-/-/1209/86460053200
#J-18808-Ljbffr
Essential Duties
Act as the on-site, in-person, initial point of contact for all imaging system related concerns
Install and maintain hardware, computer peripherals, and imaging applications located on-site and remote
Assist in creating training materials pertaining to computer troubleshooting and usage
Maintain imaging equipment to ensure proper security and system updates are applied
Assist with medical device assessment, on-boarding, and troubleshooting
Attend clinical department meetings and daily imaging huddles
Provide comprehensive issue documentation in ticketing system
Provide correct escalation to imaging tier 2 support or other IT department(s)
Track and facilitate issue resolution to completion
Basic understanding of clinical workflow will be expected to support end user
Create and maintain KB articles
Manage imaging hardware inventory
Contribute to the completeness and accuracy of application installation documentation
Provide necessary infrastructure updates to imaging devices
Assist with testing and validation for imaging impacting initiatives
Troubleshoot networking and connection issues on-site and remote
Other duties as assigned
Required Qualifications
Req High school or equivalent
Req 1 year Experience in supporting desktop or imaging technology environment
Req Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress & follow escalation procedures
Req Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities
Req Demonstrate basic competency and ability to support imaging informatics system interfaces
Req Knowledge of computer hardware (advanced workstations, diagnostic monitors)
Req Able to establish and maintain effective working relationships with co-workers and others, interacting and maintaining a strong sense of teamwork and collaboration
Req Able to present professional telephone and in-person etiquette
Req Able to respond and be on-site quickly in emergency situations
Req Able to travel to multiple off-site clinical locations as needed
Preferred Qualifications Required Licenses/ Certifications
Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
The hourly rate range for this position is $29.00 - $45.20. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
Quick Apply Link: https://usccareers.usc.edu/job/-/-/1209/86460053200
#J-18808-Ljbffr