State of Tennessee
ELIGIBILITY COUNSELOR 1* - 10072025-71762
State of Tennessee, Nashville, Tennessee, United States
Overview
ELIGIBILITY COUNSELOR 1* - 10072025-71762 State of Tennessee Job Information Opening Date/Time: 10/07/2025 12:00 AM Central Time Closing Date/Time: 10/20/2025 11:59 PM Central Time Salary (Monthly): $3,229.00 - $4,041.00 Salary (Annual): $38,748.00 - $48,492.00 Job Type: Full-Time City, State Location: Tazewell, TN Department: Human Services This is an on-site position. This position requires a criminal background check, and you may be required to provide information about your criminal history to be considered for this position. Location/Position Details: LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, ADULT AND FAMILY SERVICES DIVISION, CLAIBORNE COUNTY For More Information, visit the link below: https://www.tn.gov/content/dam/tn/human-services/documents/HRC0015868_EC1_Claiborne_102025.pdf Qualifications, responsibilities and other details reflect the role as described by State of Tennessee. Note: This is an on-site position; this role is in the Claiborne County area. Responsibilities
Learns to manage a workload of initial and on-going eligibility determinations for SNAP and TANF programs based on specific demographic and economic criteria in accordance with Federal and State requirements through independently conducting probing interviews with customers by phone or in person. Learns to provide case management for initial SNAP and TANF eligibility, ongoing eligibility, and customer changes to assess impact on continued eligibility through direct customer engagement via phone or in person. Learns to calculate monthly income and expenses to ensure accurate budgeting. Documents information regarding verifications requested/received, benefits and services provided, and other case-related activity using a computerized case record and/or paper case files. Learns to ensure accurate receipt of entitled benefits by reviewing, verifying and utilizing data provided by customers and multiple electronic systems while maintaining confidentiality. Learns to assist customers with the application process and scheduling appointments. Learns to review and interpret program policy and explain eligibility and ongoing responsibilities for programs/services to ensure customer understanding. Learns to assess customer's strengths and considers their goals, desired outcomes, work activities, and supportive services to aid in self-sufficiency. Identifies benefits and services that may be available to customers within the Department or from external sources and makes referrals as appropriate. Learns to develop and maintains partnerships with vendors and outside organizations to obtain information, promote programs and identify available services and benefits to effectively meet customer needs and promote self-sufficiency. Qualifications
Education and Experience:
Bachelor's degree. Substitution of Experience for Education:
Qualifying full-time professional eligibility determinations experience and/or a combination of para-professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services may be substituted for the required education on a year-for-year basis. OR
Two years of full-time para-professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services. Necessary Special Qualifications:
Applicants for this class must: Complete a criminal history disclosure form in a manner approved by the appointing authority; Agree to release all records involving their criminal history to the appointing authority; Supply a fingerprint sample prescribed by the TBI based criminal history records clerk. Other Details
An applicant appointed to this classification will be reclassified to an Eligibility Counselor 2 after successful completion of a mandatory one-year training period; unacceptable or needs improvement ratings during the training period will result in automatic demotion or termination. Seniority level
Internship Employment type
Full-time Job function
Other Industries
Government Administration Referrals increase your chances of interviewing at State of Tennessee by 2x. Get notified about new Counselor jobs in Claiborne County, TN.
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ELIGIBILITY COUNSELOR 1* - 10072025-71762 State of Tennessee Job Information Opening Date/Time: 10/07/2025 12:00 AM Central Time Closing Date/Time: 10/20/2025 11:59 PM Central Time Salary (Monthly): $3,229.00 - $4,041.00 Salary (Annual): $38,748.00 - $48,492.00 Job Type: Full-Time City, State Location: Tazewell, TN Department: Human Services This is an on-site position. This position requires a criminal background check, and you may be required to provide information about your criminal history to be considered for this position. Location/Position Details: LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, ADULT AND FAMILY SERVICES DIVISION, CLAIBORNE COUNTY For More Information, visit the link below: https://www.tn.gov/content/dam/tn/human-services/documents/HRC0015868_EC1_Claiborne_102025.pdf Qualifications, responsibilities and other details reflect the role as described by State of Tennessee. Note: This is an on-site position; this role is in the Claiborne County area. Responsibilities
Learns to manage a workload of initial and on-going eligibility determinations for SNAP and TANF programs based on specific demographic and economic criteria in accordance with Federal and State requirements through independently conducting probing interviews with customers by phone or in person. Learns to provide case management for initial SNAP and TANF eligibility, ongoing eligibility, and customer changes to assess impact on continued eligibility through direct customer engagement via phone or in person. Learns to calculate monthly income and expenses to ensure accurate budgeting. Documents information regarding verifications requested/received, benefits and services provided, and other case-related activity using a computerized case record and/or paper case files. Learns to ensure accurate receipt of entitled benefits by reviewing, verifying and utilizing data provided by customers and multiple electronic systems while maintaining confidentiality. Learns to assist customers with the application process and scheduling appointments. Learns to review and interpret program policy and explain eligibility and ongoing responsibilities for programs/services to ensure customer understanding. Learns to assess customer's strengths and considers their goals, desired outcomes, work activities, and supportive services to aid in self-sufficiency. Identifies benefits and services that may be available to customers within the Department or from external sources and makes referrals as appropriate. Learns to develop and maintains partnerships with vendors and outside organizations to obtain information, promote programs and identify available services and benefits to effectively meet customer needs and promote self-sufficiency. Qualifications
Education and Experience:
Bachelor's degree. Substitution of Experience for Education:
Qualifying full-time professional eligibility determinations experience and/or a combination of para-professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services may be substituted for the required education on a year-for-year basis. OR
Two years of full-time para-professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services. Necessary Special Qualifications:
Applicants for this class must: Complete a criminal history disclosure form in a manner approved by the appointing authority; Agree to release all records involving their criminal history to the appointing authority; Supply a fingerprint sample prescribed by the TBI based criminal history records clerk. Other Details
An applicant appointed to this classification will be reclassified to an Eligibility Counselor 2 after successful completion of a mandatory one-year training period; unacceptable or needs improvement ratings during the training period will result in automatic demotion or termination. Seniority level
Internship Employment type
Full-time Job function
Other Industries
Government Administration Referrals increase your chances of interviewing at State of Tennessee by 2x. Get notified about new Counselor jobs in Claiborne County, TN.
#J-18808-Ljbffr