Live! Casino & Hotel Virginia
Casino Host - Petersburg
Live! Casino & Hotel Virginia, Virginia State University, Virginia, us, 23806
Overview
Why We Need Your Talents: At Live! we pride ourselves on our exceptional team members. They are the foundation of our success and the most valuable part of the Live! brand. The Casino Host is responsible for providing customer service and assistance to VIP players, as well as all guests in Live! Casino & Hotel Philadelphia's high limit rooms and around the casino as needed. The Casino Host ensures the highest quality of service to provide guests with a favorable gaming experience. They also assist with guest functions to promote guest retention and repeat business. Responsibilities
Interact and build relationships with guests, focusing on higher denomination zones. Explain the benefits of the Player’s Reward Club and encourage enrollment. Respond to guest’s special complimentary requests and make profitable decisions based on company policies. Develop and maintain personalized relationships with guests, monitoring their complimentary use and status. Make appropriate complimentary decisions for guests regarding off-site sporting suites and event tickets, adhering to company policies. Handle and respond to guest complaints to ensure positive outcomes. Assist with planning and executing parties, promotions, special events, and tournaments. Develop qualified guests to increase their play in higher denomination zones, using online systems to monitor activity. Ensure compliance with departmental controls, policies, procedures, and regulations. Extend compliments in accordance with the property’s comp matrix. Perform other duties as assigned. Skills to Help You Succeed
2 to 5 years of experience in customer service, marketing, hospitality management, or gaming. At least 2 years of direct customer interaction experience. Ability to obtain and maintain a valid gaming license as required by the State Gaming Agency. Professional, mature, positive, and confident demeanor. Ability to work collaboratively within and outside the department. Knowledge of gaming regulations and ability to recognize problem gaming signs. Flexibility to work a varied and irregular schedule. Qualifications
Must-Haves: 2-5 years of experience in customer service, marketing, hospitality management, or gaming. Two years of direct customer interaction experience. Ability to secure and maintain licensure as required by regulatory entities. Physical Requirements: Ability to stand and walk for 50% of the time. What We Offer
Perks: Generous Bonus Structure Comprehensive Health Coverage Retirement Savings with Company Match Leadership Development & Mentorship Programs Tuition Reimbursement Exclusive Discounts on Travel, Services, Goods, and Entertainment Life at Live!
Joining the Live! team means: Being part of an exciting, unique experience. Putting service and community first. Valuing diversity and working as a strong team. Having opportunities for growth and development. Working hard and having fun. Note: The casino operates 24/7 and is high energy, requiring movement and urgency. The environment includes exposure to smoke, bright lights, and loud noises.
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Why We Need Your Talents: At Live! we pride ourselves on our exceptional team members. They are the foundation of our success and the most valuable part of the Live! brand. The Casino Host is responsible for providing customer service and assistance to VIP players, as well as all guests in Live! Casino & Hotel Philadelphia's high limit rooms and around the casino as needed. The Casino Host ensures the highest quality of service to provide guests with a favorable gaming experience. They also assist with guest functions to promote guest retention and repeat business. Responsibilities
Interact and build relationships with guests, focusing on higher denomination zones. Explain the benefits of the Player’s Reward Club and encourage enrollment. Respond to guest’s special complimentary requests and make profitable decisions based on company policies. Develop and maintain personalized relationships with guests, monitoring their complimentary use and status. Make appropriate complimentary decisions for guests regarding off-site sporting suites and event tickets, adhering to company policies. Handle and respond to guest complaints to ensure positive outcomes. Assist with planning and executing parties, promotions, special events, and tournaments. Develop qualified guests to increase their play in higher denomination zones, using online systems to monitor activity. Ensure compliance with departmental controls, policies, procedures, and regulations. Extend compliments in accordance with the property’s comp matrix. Perform other duties as assigned. Skills to Help You Succeed
2 to 5 years of experience in customer service, marketing, hospitality management, or gaming. At least 2 years of direct customer interaction experience. Ability to obtain and maintain a valid gaming license as required by the State Gaming Agency. Professional, mature, positive, and confident demeanor. Ability to work collaboratively within and outside the department. Knowledge of gaming regulations and ability to recognize problem gaming signs. Flexibility to work a varied and irregular schedule. Qualifications
Must-Haves: 2-5 years of experience in customer service, marketing, hospitality management, or gaming. Two years of direct customer interaction experience. Ability to secure and maintain licensure as required by regulatory entities. Physical Requirements: Ability to stand and walk for 50% of the time. What We Offer
Perks: Generous Bonus Structure Comprehensive Health Coverage Retirement Savings with Company Match Leadership Development & Mentorship Programs Tuition Reimbursement Exclusive Discounts on Travel, Services, Goods, and Entertainment Life at Live!
Joining the Live! team means: Being part of an exciting, unique experience. Putting service and community first. Valuing diversity and working as a strong team. Having opportunities for growth and development. Working hard and having fun. Note: The casino operates 24/7 and is high energy, requiring movement and urgency. The environment includes exposure to smoke, bright lights, and loud noises.
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