Hilton Worldwide, Inc.
Guest Service Agent - DoubleTree Medical Center
Hilton Worldwide, Inc., Houston, Texas, United States, 77246
Overview
Guest Service Agent - DoubleTree Medical Center (HOT0C0AB) Guest Service Agent - DoubleTree Medical Center Work Location: DoubleTree by Hilton Houston Medical Center, 6800 Main Street, Houston 77030 A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's ongoing effort to deliver outstanding guest service and financial profitability. Responsibilities
Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of their room or has a bellperson accompany them. Assist guests with check-out, ensuring rooms and services are properly accounted for, using the point-of-sale system, handling money, processing credit/debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards. Demonstrate thorough knowledge of hotel information including room categories, rates, packages, promotions, local area information, and other general product knowledge; answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner. Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction. Receive, input, retrieve, and relay messages to guests. Qualifications / Values
We look for demonstration of Hilton values: Hospitality – delivering exceptional guest experiences. Integrity – do the right thing, all the time. Leadership – leaders in our industry and communities. Teamwork – team players in everything we do. Ownership – accountable for actions and decisions. Now – operate with urgency and discipline. Key attributes we seek: Quality Productivity Dependability Customer Focus Adaptability What it’s like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector, offering business and leisure travelers exceptional accommodations, service, amenities, and value. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable hospitality experiences around the world every day. Schedule
Full-time Brand: DoubleTree by Hilton Job: Guest Services, Operations, Front Office
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Guest Service Agent - DoubleTree Medical Center (HOT0C0AB) Guest Service Agent - DoubleTree Medical Center Work Location: DoubleTree by Hilton Houston Medical Center, 6800 Main Street, Houston 77030 A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's ongoing effort to deliver outstanding guest service and financial profitability. Responsibilities
Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of their room or has a bellperson accompany them. Assist guests with check-out, ensuring rooms and services are properly accounted for, using the point-of-sale system, handling money, processing credit/debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards. Demonstrate thorough knowledge of hotel information including room categories, rates, packages, promotions, local area information, and other general product knowledge; answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner. Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction. Receive, input, retrieve, and relay messages to guests. Qualifications / Values
We look for demonstration of Hilton values: Hospitality – delivering exceptional guest experiences. Integrity – do the right thing, all the time. Leadership – leaders in our industry and communities. Teamwork – team players in everything we do. Ownership – accountable for actions and decisions. Now – operate with urgency and discipline. Key attributes we seek: Quality Productivity Dependability Customer Focus Adaptability What it’s like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector, offering business and leisure travelers exceptional accommodations, service, amenities, and value. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable hospitality experiences around the world every day. Schedule
Full-time Brand: DoubleTree by Hilton Job: Guest Services, Operations, Front Office
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