New River Community College
Academic Advisor
New River Community College, Charlotte, North Carolina, United States, 28245
Summary
Serves as a relationship manager and advisor for assigned students to deliver a positive learning experience; advises, provides academic counsel, and proactive support to students from acceptance and initial enrollment through program completion.
Diversity & Inclusion Embracing diversity for a richly inclusive community is a Guiding Principle at JWU. Our students, faculty and staff have varied backgrounds, experiences and perspectives that unite us as one community and contribute to our success. We are committed to enhancing the diversity of our workforce teams and we encourage individuals from underrepresented groups to apply.
Johnson & Wales University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, genetic information, national origin, disability status, protected veteran status or any other basis prohibited by law.
Essential Job Functions
Provides ongoing academic advising to undergraduate and graduate students
Assists students with course selection and registration, course waivers, withdrawals and course drops, and other academic-related administrative requests
Establishes and maintains ongoing contact with students through a variety of communication methods, including telephone, email, workshops and seminars, blogs, and social media sites
Answers customer questions in a professional and courteous manner; employs a collaborative approach to problem-solving questions or concerns from students
Establishes and maintains collaborative and cooperative relationships with staff, faculty, and other internal constituencies to resolve student issues related to enrollment in programs
Builds relationships with students by providing guidance on time management, study skills, career exploration, and other areas of need
Uses analytics data to track student progress and outcomes in courses; provides proactive outreach to students who appear to be experiencing difficulties
Conducts ongoing reviews of assigned students' academic progress and records, monitoring retention of assigned students against the university's retention goals; implements outreach and communications accordingly
Assists with implementing, monitoring, and measuring retention strategies for students; identifies opportunities for improvement in providing students with a positive student experience
Performs other duties as assigned
Required Qualifications
Minimum of a master\'s degree
Experience working in academic advising in higher education, telemarketing or other related experience
Excellent communication and customer service skills
Preferred Qualifications
Experience with Ellucian Banner, Degree Works, Starfish
Please Note:
Qualified candidates must live or relocate within a daily commuting distance of the Charlotte Campus location upon hire.
Applications are accepted on an ongoing basis until job posting is closed.
Advertised: 09 Oct 2025 Eastern Daylight Time
Applications close:
#J-18808-Ljbffr
Diversity & Inclusion Embracing diversity for a richly inclusive community is a Guiding Principle at JWU. Our students, faculty and staff have varied backgrounds, experiences and perspectives that unite us as one community and contribute to our success. We are committed to enhancing the diversity of our workforce teams and we encourage individuals from underrepresented groups to apply.
Johnson & Wales University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, genetic information, national origin, disability status, protected veteran status or any other basis prohibited by law.
Essential Job Functions
Provides ongoing academic advising to undergraduate and graduate students
Assists students with course selection and registration, course waivers, withdrawals and course drops, and other academic-related administrative requests
Establishes and maintains ongoing contact with students through a variety of communication methods, including telephone, email, workshops and seminars, blogs, and social media sites
Answers customer questions in a professional and courteous manner; employs a collaborative approach to problem-solving questions or concerns from students
Establishes and maintains collaborative and cooperative relationships with staff, faculty, and other internal constituencies to resolve student issues related to enrollment in programs
Builds relationships with students by providing guidance on time management, study skills, career exploration, and other areas of need
Uses analytics data to track student progress and outcomes in courses; provides proactive outreach to students who appear to be experiencing difficulties
Conducts ongoing reviews of assigned students' academic progress and records, monitoring retention of assigned students against the university's retention goals; implements outreach and communications accordingly
Assists with implementing, monitoring, and measuring retention strategies for students; identifies opportunities for improvement in providing students with a positive student experience
Performs other duties as assigned
Required Qualifications
Minimum of a master\'s degree
Experience working in academic advising in higher education, telemarketing or other related experience
Excellent communication and customer service skills
Preferred Qualifications
Experience with Ellucian Banner, Degree Works, Starfish
Please Note:
Qualified candidates must live or relocate within a daily commuting distance of the Charlotte Campus location upon hire.
Applications are accepted on an ongoing basis until job posting is closed.
Advertised: 09 Oct 2025 Eastern Daylight Time
Applications close:
#J-18808-Ljbffr