Member Service Representative – Morrisville Branch

Member Service Representative – Morrisville, NC Welcome Federal Credit Union is Hiring! Welcome Federal Credit Union, Morrisville Branch, is looking for an energetic, high-performing, goal-oriented individual to actively assist in building financial relationships with members. This role requires travel to support our Henderson and Zebulon branches as needed. ESSENTIAL FUNCTIONS : Processes all requests from members, including, but not limited to, transfers, loan payments, withdrawals, check requests, line of credit advances, and address changes. Communicates with members regarding transactions relating to their accounts (ex: overdrafts, Courtesy Pay, account closings, charges and fees, transfer of funds, pre-authorized drafts, direct deposit or payroll deduction, etc.) Responds to members’ concerns, problems, and complaints and/or directs them to the proper person for specific information and assistance. Assists members in reconciling their accounts. Processes loan payments and deposits. Cash checks and process withdrawals. Verifies amounts and examines checks for proper endorsement and negotiability. Recognizes currency characteristics and detects counterfeits. Cross-sells WFCU services by promoting and explaining programs to qualified members based on the member’s current situation and individual needs. Opens new accounts and services existing accounts in accordance with WFCU policies and procedures. Sets up new account files and provides members with all required information and disclosures. Balances Teller drawer daily, including cash, checks, stamps, and tickets. Reports any discrepancies to the Branch Manager. Represents WFCU to members in a courteous and professional manner and provides prompt, efficient, and accurate service in the processing of transactions. Knowledge, Skills & Abilities: High School degree required; Associate’s degree preferred, and minimum of one year work experience in a payroll/accounting/banking role, including data entry, customer service, and problem resolution. Previous cash-handling experience preferred. Computer proficiency and technical aptitude with knowledge of MS Office applications. Ability to articulate ideas clearly (both written and oral), listen accurately, and establish personal rapport with people from a variety of backgrounds. Ability to effectively multitask in a fast-paced environment with attention to accuracy and detail. THIRD PARTY SITE DISCLAIMER –

By accessing the noted link you will be leaving Welcome FCU website and entering a website hosted by another party. Please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of Welcome FCU website. We encourage you to read and evaluate the privacy and security policies of the site you are entering, which may be different than those of Welcome FCU. Click ‘Continue’ to continue or ‘Cancel’ to abort Please be advised that the Henderson Branch will be closed on June 3rd and will also close at 11:30 on June 6 th . We are more secure! - IDCheck is now required if you withdraw with an out-of-state ID at a participating Shared Branch location. ️ Welcome Federal Credit Union will be closed on Monday, May 26 in observance of Memorial Day. ️Welcome Federal Credit Union will be closed on Thursday, June 19 in observance of Juneteenth. ️Welcome Federal Credit Union will be closed on Friday, July 4 in observance of the 4th of July. ️Welcome Federal Credit Union will be closed on Monday, September 1 in observance of Labor Day. ️Welcome Federal Credit Union will be closed on Monday, October 13 in observance of Columbus Day. ️Welcome Federal Credit Union will be closed on Tuesday, November 11 in observance of Veterans Day. ️Welcome Federal Credit Union will be closed for the Thanksgiving Holiday on November 27 & 28, 2025. ️As we close out 2025 and think forward to 2026, WFCU would like to wish all of our members and their families a wonderful holiday season and a prosperous New Year! Please be advised of our holiday schedule. ️ Mark your calendar: WFCU's 2025 Annual Meeting - Members Only - is Wednesday, May 21. RSVP today!

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