Highgate
Overview
Reservations Manager
is responsible for maximizing Rooms revenue through management of the hotel’s room inventory, and for assisting in managing the day-to-day activities and duties of the Reservations Department.
Location Midtown Manhattan. Park Central New York Hotel – located amidst New York’s popular sights and hotels in Midtown Manhattan. Our mix of amenities pays homage to the hotel’s glamorous past while presenting a modern experience for guests.
Responsibilities
Maximize room revenue and occupancy by reviewing status daily. Monitor selling status of house daily, such as flash reports and allowances.
Attend daily and weekly Revenue Strategy meetings.
Follow the Revenue Strategy program according to SOP.
Review arrivals report and daily flash report to ensure accuracy.
Be completely competent in all PMS functions used by Reservations.
Monitor competitors for occupancy and rate, and recommend changes based on findings.
Be knowledgeable on property information (outlets, hours of operation, etc.) and ensure staff is trained to communicate hotel information to callers.
Comply with hotel policies on billing, routing, master accounts, A/R accounts and PM accounts.
Ensure timely processing of travel agent checks.
Control suite inventory and maintain rate integrity program.
Make weekly test calls according to hotel standards.
Be knowledgeable about the uses and functions of GDS FTCRS and OPERA.
Ensure that Forecast is completed on a timely basis, according to SOPs.
Maintain professional working relationships and open communication with managers, employees and other departments.
Assist in preparation of monthly revenue and occupancy forecasting.
Know the hotel’s rate quoting standards.
Complete weekly work schedule for reservation sales agents according to business forecast, payroll budget guidelines and productivity requirements.
Process/correct daily payroll sheets and follow/enforce all hotel credit policies.
Understand and follow Revenue Strategy restrictions.
Be familiar with corporate programs (airline mileage, Triple Upgrade, VIP programs) and ensure staff understands and implements them.
Update group information daily and maintain familiarity with future group blocks.
Communicate availability/close outs to wholesalers and monitor VIPs and special requests.
Maintain required pars of all Reservations and stationery supplies; review Reservations and Guest Request logs daily.
Maintain an organized and comprehensive filing system with documentation of reservations, reports, restrictions, etc.
Qualifications
A 4-year college degree; or a 2-year degree with at least 1 year of related experience; or 2–3 years of experience in a hotel or related field required.
Previous management experience preferred.
Proficiency in Windows and company-approved spreadsheets and word processing.
Flexible and long hours sometimes required.
Light work – ability to exert up to 20 pounds of force occasionally, and up to 10 pounds of force frequently.
Warm and friendly demeanor at all times; strong verbal and written communication skills.
Ability to multitask, prioritize, and maintain confidentiality; cross-train in other hotel areas.
Attend all required meetings and trainings; maintain regular attendance per hotel standards.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
Comply with hotel standards and regulations to ensure safe and efficient operations.
Proactive problem-solving and ability to foresee guest or operational needs.
Seniority level
Entry level
Employment type
Full-time
Job function
Management
Industries
Hospitality
Referrals increase your chances of interviewing at Highgate by 2x. Get notified about new Reservations Manager jobs in New York, NY.
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is responsible for maximizing Rooms revenue through management of the hotel’s room inventory, and for assisting in managing the day-to-day activities and duties of the Reservations Department.
Location Midtown Manhattan. Park Central New York Hotel – located amidst New York’s popular sights and hotels in Midtown Manhattan. Our mix of amenities pays homage to the hotel’s glamorous past while presenting a modern experience for guests.
Responsibilities
Maximize room revenue and occupancy by reviewing status daily. Monitor selling status of house daily, such as flash reports and allowances.
Attend daily and weekly Revenue Strategy meetings.
Follow the Revenue Strategy program according to SOP.
Review arrivals report and daily flash report to ensure accuracy.
Be completely competent in all PMS functions used by Reservations.
Monitor competitors for occupancy and rate, and recommend changes based on findings.
Be knowledgeable on property information (outlets, hours of operation, etc.) and ensure staff is trained to communicate hotel information to callers.
Comply with hotel policies on billing, routing, master accounts, A/R accounts and PM accounts.
Ensure timely processing of travel agent checks.
Control suite inventory and maintain rate integrity program.
Make weekly test calls according to hotel standards.
Be knowledgeable about the uses and functions of GDS FTCRS and OPERA.
Ensure that Forecast is completed on a timely basis, according to SOPs.
Maintain professional working relationships and open communication with managers, employees and other departments.
Assist in preparation of monthly revenue and occupancy forecasting.
Know the hotel’s rate quoting standards.
Complete weekly work schedule for reservation sales agents according to business forecast, payroll budget guidelines and productivity requirements.
Process/correct daily payroll sheets and follow/enforce all hotel credit policies.
Understand and follow Revenue Strategy restrictions.
Be familiar with corporate programs (airline mileage, Triple Upgrade, VIP programs) and ensure staff understands and implements them.
Update group information daily and maintain familiarity with future group blocks.
Communicate availability/close outs to wholesalers and monitor VIPs and special requests.
Maintain required pars of all Reservations and stationery supplies; review Reservations and Guest Request logs daily.
Maintain an organized and comprehensive filing system with documentation of reservations, reports, restrictions, etc.
Qualifications
A 4-year college degree; or a 2-year degree with at least 1 year of related experience; or 2–3 years of experience in a hotel or related field required.
Previous management experience preferred.
Proficiency in Windows and company-approved spreadsheets and word processing.
Flexible and long hours sometimes required.
Light work – ability to exert up to 20 pounds of force occasionally, and up to 10 pounds of force frequently.
Warm and friendly demeanor at all times; strong verbal and written communication skills.
Ability to multitask, prioritize, and maintain confidentiality; cross-train in other hotel areas.
Attend all required meetings and trainings; maintain regular attendance per hotel standards.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
Comply with hotel standards and regulations to ensure safe and efficient operations.
Proactive problem-solving and ability to foresee guest or operational needs.
Seniority level
Entry level
Employment type
Full-time
Job function
Management
Industries
Hospitality
Referrals increase your chances of interviewing at Highgate by 2x. Get notified about new Reservations Manager jobs in New York, NY.
#J-18808-Ljbffr