Yale New Haven Health
Overview
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values — integrity, patient-centered, respect, accountability, and compassion — guide what we do as professionals every day. Under the supervision of the Patient Services Manager and the direction of the Clinical Nurse, this role performs duties that support patient care, including direct and indirect patient care activities essential to providing comprehensive care. Patient and family centered care (PFCC) at YNHH is demonstrated by working with patients and their families based on the 4 PFCC principles: participation, dignity and respect, information sharing, and collaboration. This includes providing service excellence by creating a great "First Impression" with exemplary customer service for all customer groups, including patients, families/friends, physicians, staff, and support department personnel. The role supports the I Am YNHH service pledge and promotes a positive work environment. EEO/AA/Disability/Veteran
Responsibilities
Under the direction of the Clinical Nurse, engage in selected tasks and activities to obtain and report information to assist the nurse in the assessment, planning and evaluation of patient needs, treatment and response to treatment.
Obtains and records vital signs as delegated by the RN
Under the direction of the Clinical Nurse, perform technical duties and selected treatments, procedures and activities which contribute to safe and efficient delivery of patient care.
Obtains a 12-lead ECG and continuous Lead II with correct patient information entered.
Effectively assist in the care of patients with consideration for the safety of key populations as appropriate.
Collaborates with members of the multidisciplinary team offering suggestions on addressing patient/family needs, taking into account cultural and/or individual diversity and demonstrating sensitivity to these aspects of care delivery.
Effectively and professionally communicate and interact with patients, families, and staff.
Covers the Information Associate (IA) desk in the absence of the IA under the direction of the PSM or designee.
Maintain clinical competency in areas of responsibility and participate in unit activities that promote a cohesive staff group.
Attends all mandatory continuing education classes.
Qualifications EDUCATION
A minimum of a high school diploma or GED; and CNA or other educational equivalent, i.e. Medical Assistant, Phlebotomy Technician, Student Nurse who has completed one semester of clinical experience. Additional experience preferred will be specified depending on placement.
EXPERIENCE
Either (A) Two (2) years relevant direct patient care experience as dictated by placement, or (B) Education as stated above. All candidates must successfully complete the Patient Care Associate Competency Based Training and/or the unit based Emergency Department Technical Competency Based Training and Practicum.
SPECIAL SKILLS
Demonstrated ability to communicate effectively with patients, families, peers, and supervisor. Must display the ability to prioritize and adjust work plans based on the needs of the patient, the unit, and the patient care team. Must display the ability to accept direction and work as a member of a unified team. CPR Required.
PHYSICAL DEMAND
Able to lift a minimum of 40 pounds. Ability to perform tasks requiring physical endurance and dexterity as required by placement. Consistent use of proper body mechanics.
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Responsibilities
Under the direction of the Clinical Nurse, engage in selected tasks and activities to obtain and report information to assist the nurse in the assessment, planning and evaluation of patient needs, treatment and response to treatment.
Obtains and records vital signs as delegated by the RN
Under the direction of the Clinical Nurse, perform technical duties and selected treatments, procedures and activities which contribute to safe and efficient delivery of patient care.
Obtains a 12-lead ECG and continuous Lead II with correct patient information entered.
Effectively assist in the care of patients with consideration for the safety of key populations as appropriate.
Collaborates with members of the multidisciplinary team offering suggestions on addressing patient/family needs, taking into account cultural and/or individual diversity and demonstrating sensitivity to these aspects of care delivery.
Effectively and professionally communicate and interact with patients, families, and staff.
Covers the Information Associate (IA) desk in the absence of the IA under the direction of the PSM or designee.
Maintain clinical competency in areas of responsibility and participate in unit activities that promote a cohesive staff group.
Attends all mandatory continuing education classes.
Qualifications EDUCATION
A minimum of a high school diploma or GED; and CNA or other educational equivalent, i.e. Medical Assistant, Phlebotomy Technician, Student Nurse who has completed one semester of clinical experience. Additional experience preferred will be specified depending on placement.
EXPERIENCE
Either (A) Two (2) years relevant direct patient care experience as dictated by placement, or (B) Education as stated above. All candidates must successfully complete the Patient Care Associate Competency Based Training and/or the unit based Emergency Department Technical Competency Based Training and Practicum.
SPECIAL SKILLS
Demonstrated ability to communicate effectively with patients, families, peers, and supervisor. Must display the ability to prioritize and adjust work plans based on the needs of the patient, the unit, and the patient care team. Must display the ability to accept direction and work as a member of a unified team. CPR Required.
PHYSICAL DEMAND
Able to lift a minimum of 40 pounds. Ability to perform tasks requiring physical endurance and dexterity as required by placement. Consistent use of proper body mechanics.
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