Flex
Director, Global Account Management - Health Solutions
Flex, Manchester, Connecticut, us, 06040
Director, Global Account Management - Health Solutions
This range is provided by Flex. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $160,900.00/yr - $221,300.00/yr
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don\'t meet every bullet point, we encourage you to apply and join us to create the extraordinary.
Role overview The Director, Account Management will report to the VP, Global Account Management. In this role, you will be in charge of holding up, developing, implementing, and managing account strategies to provide the business with optimal quality, pricing & delivery performance. You will have P&L control for managing strategic accounts and will establish and maintain good strategic customer relationships to achieve maximum advantage for the company with the delivery of a quality product to its customers.
What a typical day looks like
Set and Execute 3YP.
Guide quarterly financial planning process with sites and hold up orgs.
Comprehension of P&L and Balance Sheet on levers to improve.
Set goals for specific accounts of controls.
Price business in line with segment goals.
Manage Customer escalations.
Coordinate multiple sites and functions to exceed customers\' expectations.
Owns results of Sales, Profit, and Inventory. In charge of delivering growth and maintaining a Sugar Pipeline.
Relationship management with Customer at executive / resolution-making levels.
Close all commercial negotiations and client pricing changes including recovery of labor indexing and other inflationary costs.
Accountable for projects/initiatives to maximize COP and drives site focus on efficiency programs.
Segment relationship management and information flow, developing growth through pan-Flex contribution.
In charge of contract renewals, changes and maintenance.
Accountable for delivery on Customer Satisfaction and for Viewpoint scoring across all sites.
Improve communication and drive best practices across multi-sites.
Ensure all client programs execute to contract, hitting key KPIs.
Hold up of ITO versus quote, E&O management.
Control of tracking risks on the business and reporting to Flex business accordingly.
The experience we are looking to add to our team
Typically requires a Bachelor’s degree or equivalent experience.
10+ years of account management experience.
Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
Demonstrates detailed expertise in very complex functional/technical area or broad breadth of knowledge in multiple areas.
Understands the strategic impact of the function across sites.
EMS industry experience a plus.
Open to 25-30% travel.
Equal Opportunity Employer Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We\'re happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we\'ll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. To be considered for a position at Flex, you must complete the application process first).
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Base pay range $160,900.00/yr - $221,300.00/yr
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don\'t meet every bullet point, we encourage you to apply and join us to create the extraordinary.
Role overview The Director, Account Management will report to the VP, Global Account Management. In this role, you will be in charge of holding up, developing, implementing, and managing account strategies to provide the business with optimal quality, pricing & delivery performance. You will have P&L control for managing strategic accounts and will establish and maintain good strategic customer relationships to achieve maximum advantage for the company with the delivery of a quality product to its customers.
What a typical day looks like
Set and Execute 3YP.
Guide quarterly financial planning process with sites and hold up orgs.
Comprehension of P&L and Balance Sheet on levers to improve.
Set goals for specific accounts of controls.
Price business in line with segment goals.
Manage Customer escalations.
Coordinate multiple sites and functions to exceed customers\' expectations.
Owns results of Sales, Profit, and Inventory. In charge of delivering growth and maintaining a Sugar Pipeline.
Relationship management with Customer at executive / resolution-making levels.
Close all commercial negotiations and client pricing changes including recovery of labor indexing and other inflationary costs.
Accountable for projects/initiatives to maximize COP and drives site focus on efficiency programs.
Segment relationship management and information flow, developing growth through pan-Flex contribution.
In charge of contract renewals, changes and maintenance.
Accountable for delivery on Customer Satisfaction and for Viewpoint scoring across all sites.
Improve communication and drive best practices across multi-sites.
Ensure all client programs execute to contract, hitting key KPIs.
Hold up of ITO versus quote, E&O management.
Control of tracking risks on the business and reporting to Flex business accordingly.
The experience we are looking to add to our team
Typically requires a Bachelor’s degree or equivalent experience.
10+ years of account management experience.
Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
Demonstrates detailed expertise in very complex functional/technical area or broad breadth of knowledge in multiple areas.
Understands the strategic impact of the function across sites.
EMS industry experience a plus.
Open to 25-30% travel.
Equal Opportunity Employer Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We\'re happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we\'ll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. To be considered for a position at Flex, you must complete the application process first).
#J-18808-Ljbffr