Cresco Labs
Overview
Lead Retail Sales Associate role at Cresco Labs. Join to apply for the position and contribute to a mission-driven team in a regulated industry. Company overview
Cresco Labs is a large public, vertically integrated, multistate operator in the cannabis industry. Our Sunnyside dispensaries provide a welcoming, customer-focused experience. Our mission includes social equity and educational development through the SEED initiative and a commitment to regulatory compliance, product quality, and integrity. Job summary
The Lead Wellness Advisor/Lead Retail Sales Associate will advise customers in selecting cannabis products, act as an ambassador of the company’s mission, and uphold customer service excellence, product knowledge, and state compliance. The role may include onboarding and training of new hires and ensuring adherence to company policies and regulations. Responsibilities
Assist Wellness Advisors in customer consultations and handle standard questions or complaints. Educate customers on cannabis products and their effects to aid in product selection. Apply selling and cross-selling techniques to build baskets. Verify customer documentation and IDs; ensure accuracy of orders dispensed; perform bagging and receipt checks. Label, package, and process customer orders; handle cash using the POS system following SOPs. Investigate discrepancies and escalate as needed; troubleshoot POS issues. Maintain records of dispensary activities in compliance with state regulations and company standards. Perform routine inventory counts; ensure stock organization and regulatory compliance. Assist in organizing store merchandising and displays; support store opening/closing procedures. Onboard and train Wellness Advisors; ensure day-to-day policy and regulatory compliance. Escalate employee relations issues promptly to management. Complete shift checklists and required inventory reports. Qualifications
High School Diploma or equivalent. 1–2 years of customer service experience; cannabis experience preferred. Flexibility to work opening/closing shifts, weekends, and holidays. Excellent customer service and ability to engage with customers. Ability to learn technical/product information in a consultative manner; understanding cannabinoids is a plus. Must be able to lift up to 50 pounds (100 pounds with assistance). Benefits
Cresco Labs offers major medical, dental, and vision insurance, 401(k) with match, FSA/HSA options, LTD/STD, life insurance, AD&D, paid holidays and PTO, discretionary bonuses, stock options, and employee discounts. Benefits eligibility varies by role and location; final offer may depend on location, market data, skills, and experience. Additional requirements
Must be 21 years of age or older to apply. Must comply with all legal and company regulations for working in the cannabis industry. EEO and notices
Cresco Labs is an Equal Opportunity Employer. The company does not ask for payment or banking information as a condition of employment. For privacy notices and scam reporting information, please refer to the CA Privacy Notice and Report-a-spam contact during the interview process.
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Lead Retail Sales Associate role at Cresco Labs. Join to apply for the position and contribute to a mission-driven team in a regulated industry. Company overview
Cresco Labs is a large public, vertically integrated, multistate operator in the cannabis industry. Our Sunnyside dispensaries provide a welcoming, customer-focused experience. Our mission includes social equity and educational development through the SEED initiative and a commitment to regulatory compliance, product quality, and integrity. Job summary
The Lead Wellness Advisor/Lead Retail Sales Associate will advise customers in selecting cannabis products, act as an ambassador of the company’s mission, and uphold customer service excellence, product knowledge, and state compliance. The role may include onboarding and training of new hires and ensuring adherence to company policies and regulations. Responsibilities
Assist Wellness Advisors in customer consultations and handle standard questions or complaints. Educate customers on cannabis products and their effects to aid in product selection. Apply selling and cross-selling techniques to build baskets. Verify customer documentation and IDs; ensure accuracy of orders dispensed; perform bagging and receipt checks. Label, package, and process customer orders; handle cash using the POS system following SOPs. Investigate discrepancies and escalate as needed; troubleshoot POS issues. Maintain records of dispensary activities in compliance with state regulations and company standards. Perform routine inventory counts; ensure stock organization and regulatory compliance. Assist in organizing store merchandising and displays; support store opening/closing procedures. Onboard and train Wellness Advisors; ensure day-to-day policy and regulatory compliance. Escalate employee relations issues promptly to management. Complete shift checklists and required inventory reports. Qualifications
High School Diploma or equivalent. 1–2 years of customer service experience; cannabis experience preferred. Flexibility to work opening/closing shifts, weekends, and holidays. Excellent customer service and ability to engage with customers. Ability to learn technical/product information in a consultative manner; understanding cannabinoids is a plus. Must be able to lift up to 50 pounds (100 pounds with assistance). Benefits
Cresco Labs offers major medical, dental, and vision insurance, 401(k) with match, FSA/HSA options, LTD/STD, life insurance, AD&D, paid holidays and PTO, discretionary bonuses, stock options, and employee discounts. Benefits eligibility varies by role and location; final offer may depend on location, market data, skills, and experience. Additional requirements
Must be 21 years of age or older to apply. Must comply with all legal and company regulations for working in the cannabis industry. EEO and notices
Cresco Labs is an Equal Opportunity Employer. The company does not ask for payment or banking information as a condition of employment. For privacy notices and scam reporting information, please refer to the CA Privacy Notice and Report-a-spam contact during the interview process.
#J-18808-Ljbffr