Donohoe Hospitality Services
Overview
Join Our Vibrant Team at the Newly Renovated Hilton Garden Inn in the Heart of Old Town Alexandria! Are you ready to be a part of a welcoming, dynamic team that celebrates exceptional service and personal growth? Just steps from the King Street Metro, our team delivers bright-hearted hospitality with a personal touch that makes every guest feel special. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a smooth check-in process, offering local insights, and paying attention to details that ensure a seamless stay. Your warm welcome and attentive service will leave a lasting impression on our guests. Essential Functions (Responsibilities)
Guest Check-In/Out: Efficiently check guests in and out according to hotel and brand standards. Guest Information: Inform guests about hotel facilities, policies, and procedures. Provide local tourist information. Phone Management: Operate the hotel phone system, transfer calls, and accurately take messages. Reservations: Manage guestroom reservations, including taking, modifying, and canceling bookings. Guest Inquiries: Address guest inquiries, requests, and complaints, coordinating with other departments as needed. Cashier Duties: Handle cashier tasks, and posting charges to guest accounts. Maintenance Coordination: Notify housekeeping and maintenance of any reported issues with guestrooms or hotel grounds. Security Procedures: Follow in-house procedures to ensure the security of guests and employees, and be familiar with emergency procedures. Front Office Cleanliness: Maintain the cleanliness and organization of the Front Office area. Additional Responsibilities
Flexible Scheduling: The hotel operates 24/7. Employees may need to work shifts outside their preferred or usual hours to meet business demands. Policy Adherence: Adhere to all work rules, procedures, and policies established by the hotel, including those in the employee handbook. Skills And Abilities (Qualifications)
Communication: Strong communication and interpersonal skills. Stamina: Ability to stand for extended periods. Adaptability: Ability to work in a fast-paced environment. Composure: Maintain control and exhibit good judgment in difficult situations. Benefits And Perks
Donohoe Hospitality Services offers a comprehensive benefits package that includes health, dental, and vision insurance, leaves of absences, retirement plans, paid time off, hotel room discounts, and more. Minimum 32 hours/week to qualify. We also offer daily pay access. Seniorility level
Entry level Employment type
Part-time Job function
Management and Manufacturing Industries
Hospitality
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Join Our Vibrant Team at the Newly Renovated Hilton Garden Inn in the Heart of Old Town Alexandria! Are you ready to be a part of a welcoming, dynamic team that celebrates exceptional service and personal growth? Just steps from the King Street Metro, our team delivers bright-hearted hospitality with a personal touch that makes every guest feel special. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a smooth check-in process, offering local insights, and paying attention to details that ensure a seamless stay. Your warm welcome and attentive service will leave a lasting impression on our guests. Essential Functions (Responsibilities)
Guest Check-In/Out: Efficiently check guests in and out according to hotel and brand standards. Guest Information: Inform guests about hotel facilities, policies, and procedures. Provide local tourist information. Phone Management: Operate the hotel phone system, transfer calls, and accurately take messages. Reservations: Manage guestroom reservations, including taking, modifying, and canceling bookings. Guest Inquiries: Address guest inquiries, requests, and complaints, coordinating with other departments as needed. Cashier Duties: Handle cashier tasks, and posting charges to guest accounts. Maintenance Coordination: Notify housekeeping and maintenance of any reported issues with guestrooms or hotel grounds. Security Procedures: Follow in-house procedures to ensure the security of guests and employees, and be familiar with emergency procedures. Front Office Cleanliness: Maintain the cleanliness and organization of the Front Office area. Additional Responsibilities
Flexible Scheduling: The hotel operates 24/7. Employees may need to work shifts outside their preferred or usual hours to meet business demands. Policy Adherence: Adhere to all work rules, procedures, and policies established by the hotel, including those in the employee handbook. Skills And Abilities (Qualifications)
Communication: Strong communication and interpersonal skills. Stamina: Ability to stand for extended periods. Adaptability: Ability to work in a fast-paced environment. Composure: Maintain control and exhibit good judgment in difficult situations. Benefits And Perks
Donohoe Hospitality Services offers a comprehensive benefits package that includes health, dental, and vision insurance, leaves of absences, retirement plans, paid time off, hotel room discounts, and more. Minimum 32 hours/week to qualify. We also offer daily pay access. Seniorility level
Entry level Employment type
Part-time Job function
Management and Manufacturing Industries
Hospitality
#J-18808-Ljbffr