Ameristar Casino Hotel Vicksburg
Overview
WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with a diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual’s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members’ financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. WE LOVE OUR WORK. We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. We’re changing entertainment. Follow us. Equal Opportunity Employer.
Responsibilities
Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. Provides oversight for all games, game protection, and overall operation of the Table Games/Slot operations on assigned shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. Assists in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Effectively handles customer concerns and requests. Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. Responsible for the accountability of the chips, cards, dice, and all other gaming equipment. Verifies table inventories and effectively manages table limits. Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability. Assists in the overall engagement of all team members on shift by addressing and managing team member feedback, suggestions, complaints, and grievances. Assists with the overall integrity of daily Table Games and/or Slot operations. Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters.
Qualifications
Bachelor’s degree (B.A./B.S.) from four-year college or university; or minimum of three (3) years of experience in a comparable Table Games and/or Slot leadership position; or equivalent combination of education and experience. Thorough knowledge of all Table Games and Table Games/Slot operations. Excellent written and verbal communication skills; fluent and literate in English. Proficiency in Microsoft Office applications (Excel, Word, Outlook) and knowledge of Slot operating systems. Ability to maintain a high level of confidentiality and professionalism. Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. Ability to write reports, business correspondence, and procedure manuals and to present information to groups of managers, clients, customers, and the general public. Ability to work collaboratively and communicate effectively with team members at all levels of the organization. Mathematical ability to perform basic calculations and interpret bar graphs; comfortable with rate, ratio, and percent calculations. Ability to work all shifts including nights, weekends, and holidays, as business needs dictate.
Salary and Benefits
Starting salary: $57,383 per year, based on experience. The Total Rewards package includes wellness programs designed to support team members’ financial, physical, and mental well-being. Benefits such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position.
Referral note: Referrals increase your chances of interviewing at Ameristar Casino Hotel Vicksburg by 2x.
#J-18808-Ljbffr
WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with a diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual’s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members’ financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. WE LOVE OUR WORK. We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. We’re changing entertainment. Follow us. Equal Opportunity Employer.
Responsibilities
Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. Provides oversight for all games, game protection, and overall operation of the Table Games/Slot operations on assigned shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. Assists in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Effectively handles customer concerns and requests. Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. Responsible for the accountability of the chips, cards, dice, and all other gaming equipment. Verifies table inventories and effectively manages table limits. Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability. Assists in the overall engagement of all team members on shift by addressing and managing team member feedback, suggestions, complaints, and grievances. Assists with the overall integrity of daily Table Games and/or Slot operations. Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters.
Qualifications
Bachelor’s degree (B.A./B.S.) from four-year college or university; or minimum of three (3) years of experience in a comparable Table Games and/or Slot leadership position; or equivalent combination of education and experience. Thorough knowledge of all Table Games and Table Games/Slot operations. Excellent written and verbal communication skills; fluent and literate in English. Proficiency in Microsoft Office applications (Excel, Word, Outlook) and knowledge of Slot operating systems. Ability to maintain a high level of confidentiality and professionalism. Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. Ability to write reports, business correspondence, and procedure manuals and to present information to groups of managers, clients, customers, and the general public. Ability to work collaboratively and communicate effectively with team members at all levels of the organization. Mathematical ability to perform basic calculations and interpret bar graphs; comfortable with rate, ratio, and percent calculations. Ability to work all shifts including nights, weekends, and holidays, as business needs dictate.
Salary and Benefits
Starting salary: $57,383 per year, based on experience. The Total Rewards package includes wellness programs designed to support team members’ financial, physical, and mental well-being. Benefits such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position.
Referral note: Referrals increase your chances of interviewing at Ameristar Casino Hotel Vicksburg by 2x.
#J-18808-Ljbffr