CSM Corporation
Front Desk Agent - Courtyard Portland Convention Center
CSM Corporation, Portland, Oregon, United States, 97204
Overview
Front Desk Agent - Courtyard Portland Convention Center at CSM Corporation. This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company's standards of quality and professionalism. Responsibilities
Anticipates and responds to guests in a friendly and positive manner Responsible for providing the highest level of service Process check-ins and check-outs, verify billing, create reservations, and process special requests Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary Understands and follows the company guest service recovery program Follows proper selling techniques and ensures strategies are utilized to maximize room revenues Monitors room availability, follows restrictions, and all booking policies and procedures Education
High school diploma or GED required Benefits
Full Time Associates qualify for benefits (Medical, Dental, Vision, PTO, 401K) Job Details
Seniority level: Entry level Employment type: Full-time Job function: Purchasing Industries: Retail
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Front Desk Agent - Courtyard Portland Convention Center at CSM Corporation. This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company's standards of quality and professionalism. Responsibilities
Anticipates and responds to guests in a friendly and positive manner Responsible for providing the highest level of service Process check-ins and check-outs, verify billing, create reservations, and process special requests Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary Understands and follows the company guest service recovery program Follows proper selling techniques and ensures strategies are utilized to maximize room revenues Monitors room availability, follows restrictions, and all booking policies and procedures Education
High school diploma or GED required Benefits
Full Time Associates qualify for benefits (Medical, Dental, Vision, PTO, 401K) Job Details
Seniority level: Entry level Employment type: Full-time Job function: Purchasing Industries: Retail
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