MGR - HOUSEKEEPING

Under the direction of the Assistant Executive Housekeeper, incumbent is responsible for supervising / managing / overseeing the housekeeping, laundry and common areas staff and for ensuring staff interaction with all guests is positive and friendly. Benefits Include Medical, Time Off and Retirement benefits offered through Local Union Representation Free Meals, Free Uniforms, Free Parking Discounts at Hard Rock properties around the globe All team members are eligible to participate in the discretionary annual bonus program Training and Leadership development programs Wellness programs including onsite information and fitness seminars Team Member Resource Groups Recognition programs Salary range starting at $56,000 Responsibilities Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and procedures Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible With assistance from Director of Housekeeping and Housekeeping Managers, manages the property’s Hotel Housekeeping Department in all daily operations Creates a culture of high ethical standards, integrity and service at all times Personally assists guests, inspects VIP guest rooms, solicits feedback and adapts internal procedures accordingly Implements systems that help anticipate the needs of our guests Seeks opportunities to improve performance, and implements action plans for improvement Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of room product Works with direct reports to help set development plans; conducts performance appraisals and evaluates progress toward goals Creates a culture of accountability through quality control metrics for Housekeeping performance Ensures that all Housekeeping employees have excellent initial and ongoing training Creates a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions Coaches, mentors, and motivates the Housekeeping Team to provide an exceptional guest experience, consistent with industry-observed luxury travel standards (AAA / Forbes). Ensures integration and teamwork for the department in a positive environment Participates in quality assurance program and helps Housekeeping achieve a top-tier rating Assure all safety policies and procedures are followed Assists in the purchase of linens and housekeeping supplies through performing inventories Conduct scheduling for all housekeeping employees Works closely with vendors to assure proper pricing, delivery and maintenance Is responsible for overseeing the completion of room projects Utilize device/HotSOS to place requests for Housemen and other departments Is responsible for overall condition of cleanliness and functionality of room, by generating requests through HotSOS/REX Assist in creating housekeeping assignments and maintains them to ensure efficient and accurate execution To report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards. Other duties as assigned Qualifications High School diploma, GED, or equivalent required Minimum 1 year of experience in a Hotel Housekeeping Management role or 2 years of experience as Hotel Housekeeping Supervisor Bilingual in Spanish preferred

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