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Apex Systems

Experience Owner

Apex Systems, Merrifield, Virginia, us, 22118

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Job#: 2087966

Job Description:

Description: Experience Owner

The Experience Owner is self‑motivated, imaginative, and energetic about building highly competitive products. They assist with driving the vision, direction, and development of one of Navy Federal's products used by our members and employees. The Experience Owner will partner closely with the other members on the product team, including the Developers and UX representative as needed while also partnering with stakeholders to ensure what is delivered fulfills strategic needs and most importantly drives a superior member experience.

Responsibilities

Collaborate with a cross‑functional team to define and launch product vision and strategy

Assist with the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team

Influence, and motivate product team and stakeholders towards continuous improvement of product

Assist with translating program vision into product user stories

Assist with managing the product backlog including refinement of stories with cross‑functional team

Partner with business analysts to integrate usability studies, user research, and market analysis to into product requirements

Analyze product usage and other empirical data and how that relates to key member needs to determine changes in product prioritization

Regularly analyze true needs for product features and constantly push for clear understanding of value

Serve as an agent of change, looking for new ways to solve problems for members and collaborate as a team

Proactively work with product team to formulate creative ideas or solutions for potential issues

Stay current with technology as well as, government/policy impacts and industry best practices

Assist with determining when added product value should be pushed to members/employees

Assist with the communications/presentations to executive management

Qualifications

Perform other related duties as required

Experience in product management or ownership to include Scrum, Agile and/or XP

Experience leading, shaping and developing innovative solutions while managing business risks

Experience in market/consumer research, project management, and analysis in support of strategic planning initiatives

Ability to multi‑task and prioritize with minimal direction and assertiveness to change team processes quickly

Ability to productively communicate to stakeholders, team members, and leaders

Experience in developing business or technology strategy

Knowledge of project/program management processes and methodologies

Project leadership and execution, including initiatives with technology, processes, cross‑functional teams and external partner team members

Ability to exercise initiative, produce desired results and achieve objectives

Ability to learn different collaboration or product management tools quickly

Desired - Background in technology or entrepreneurship

Desired - Advanced knowledge of credit union operations/processes and procedures

Effective skill building effective relationships through rapport, trust, diplomacy and tact

Analytical and conceptual skills to create original concepts/theories for various projects

Skill delivering effective presentations to groups of various sizes

Skill influencing and guiding strategic thinking

Strong verbal, written and interpersonal communication skills

Strong problem solving and negotiation skills

Bachelor's Degree in Information Technology, Strategy or other related field, or the equivalent combination of training, education, and experience

Apex Benefits Overview Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers an HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on‑demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Seniority level Mid‑Senior level

Employment type Full‑time

Job function Business Development and Sales

Industries IT Services and IT Consulting

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Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at

[email protected]

(Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.

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