Sonic Automotive
e-Sales Agent - Lute Riley Honda in Richardson, TX at Sonic Automotive
Job Type:
Other
Experience:
Associate
About Lute Riley Honda is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!
The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.
This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.
The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.
Annual Range of Pay $50k-70K
Job Description
Answer inbound phone calls, internet inquiries, and chats
Provide guests with timely, relevant responses to address customer questions and needs
Facilitate providing guests price and purchasing information
Provide payment options and quotes
Generate sales and acquisition appointments
Manage organizers to stay up to date with follow up of all active guests
Adhere to specific outreach cadence required for new inquiries
Maintain a thorough understanding of KPIs
Minimum 1 year call center or sales focused experience
Able to set priorities, multi-task, and achieve goals
Ability to perform in a fast paced environment
Ability to work on a team
Exceptional communication skills, both written and verbal
Highly proficient in verbal phone skills
Ability to establish and maintain strong internal and external relationships
Strong organizational and time management skills
Must be adaptable to change
Proficient using a computer
Evening and weekend schedule availability required
All your information will be kept confidential according to EEO guidelines
#J-18808-Ljbffr
Other
Experience:
Associate
About Lute Riley Honda is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!
The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.
This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.
The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.
Annual Range of Pay $50k-70K
Job Description
Answer inbound phone calls, internet inquiries, and chats
Provide guests with timely, relevant responses to address customer questions and needs
Facilitate providing guests price and purchasing information
Provide payment options and quotes
Generate sales and acquisition appointments
Manage organizers to stay up to date with follow up of all active guests
Adhere to specific outreach cadence required for new inquiries
Maintain a thorough understanding of KPIs
Minimum 1 year call center or sales focused experience
Able to set priorities, multi-task, and achieve goals
Ability to perform in a fast paced environment
Ability to work on a team
Exceptional communication skills, both written and verbal
Highly proficient in verbal phone skills
Ability to establish and maintain strong internal and external relationships
Strong organizational and time management skills
Must be adaptable to change
Proficient using a computer
Evening and weekend schedule availability required
All your information will be kept confidential according to EEO guidelines
#J-18808-Ljbffr