Hilton Worldwide, Inc.
Complex Catering Sales Manager - Hilton Orlando Lake Buena Vista and Hilton Buen
Hilton Worldwide, Inc., Orlando, Florida, us, 32885
Job Description
Complex Catering Sales Manager – Hilton Orlando Lake Buena Vista and Hilton Buena Vista Palace (Job Number: HOT0C0FF) Located in the Disney Springs® area, these two properties are ideal for meetings and events. Just steps apart, they offer a combined 1,826 guest rooms and over 200,000 sq. ft. of meeting space, making them a convenient and versatile option for conferences of all sizes. Shift Pattern
Typical office hours of 8:30 AM – 5:00 PM with required flexibility to adjust schedules for early mornings or late evenings on all days based on client engagement for the hotel. The Benefits
Hilton is proud to support the mental and physical well‑being of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: DailyPay – Access to pay when you need it Medical Insurance Coverage – for you and your family Mental health resources including Employee Assistance Program Go Hilton travel program – 100 nights of discounted travel Parental leave to support new parents Debt‑Free Education – Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications 401K plan and company match to help save for your retirement Hilton Shares – Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount Career growth and development Recognition and rewards programs Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing?
The sales office in a hotel is a fast‑paced, ever‑changing environment and is a true launching pad for those who aspire to grow their careers in hospitality. Responsibilities
Specifically, you would be responsible for performing the following tasks to the highest standards: Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams to meet and exceed lead generation goals. Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts, consistently striving to maximize revenue and profitability for all hotel revenue streams. Develop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals. Apply strong sales skills to create customer value, differentiate Hilton from the competition and bring clear value to customers and the organizations they represent. Demonstrate a mastery of the prospecting process; identify potential customers and prepare and implement a call strategy. Understand the customer and business leaders’ expectations, adapt to a changing market and negotiate contracts and commission agreements with end‑user customers and intermediaries. Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the hotel. Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events. Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market. Maintain an up‑to‑date pipeline of business opportunities that will meet the short and long‑term business objectives for the designated market. Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts. Conduct site inspections through masterful storytelling with prospective and existing customers based on their individual needs. Coordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system, enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards. Qualifications
Our ideal candidate will have at least two years of experience in a hotel catering or group sales environment, with a proven track record of converting group leads into successful bookings. They are highly motivated to act on leads and consistently deliver positive results, demonstrating creativity and enthusiasm in showcasing the hotel to potential group clients. Values
Hospitality – We’re passionate about delivering exceptional guest experiences. Integrity – We do the right thing, all the time. Leadership – We’re leaders in our industry and in our communities. Teamwork – We’re team players in everything we do. Ownership – We’re the owners of our actions and decisions. Now – We operate with a sense of urgency and discipline. Key Attributes
Quality Productivity Customer Focus What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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Complex Catering Sales Manager – Hilton Orlando Lake Buena Vista and Hilton Buena Vista Palace (Job Number: HOT0C0FF) Located in the Disney Springs® area, these two properties are ideal for meetings and events. Just steps apart, they offer a combined 1,826 guest rooms and over 200,000 sq. ft. of meeting space, making them a convenient and versatile option for conferences of all sizes. Shift Pattern
Typical office hours of 8:30 AM – 5:00 PM with required flexibility to adjust schedules for early mornings or late evenings on all days based on client engagement for the hotel. The Benefits
Hilton is proud to support the mental and physical well‑being of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: DailyPay – Access to pay when you need it Medical Insurance Coverage – for you and your family Mental health resources including Employee Assistance Program Go Hilton travel program – 100 nights of discounted travel Parental leave to support new parents Debt‑Free Education – Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications 401K plan and company match to help save for your retirement Hilton Shares – Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount Career growth and development Recognition and rewards programs Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing?
The sales office in a hotel is a fast‑paced, ever‑changing environment and is a true launching pad for those who aspire to grow their careers in hospitality. Responsibilities
Specifically, you would be responsible for performing the following tasks to the highest standards: Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams to meet and exceed lead generation goals. Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts, consistently striving to maximize revenue and profitability for all hotel revenue streams. Develop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals. Apply strong sales skills to create customer value, differentiate Hilton from the competition and bring clear value to customers and the organizations they represent. Demonstrate a mastery of the prospecting process; identify potential customers and prepare and implement a call strategy. Understand the customer and business leaders’ expectations, adapt to a changing market and negotiate contracts and commission agreements with end‑user customers and intermediaries. Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the hotel. Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events. Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market. Maintain an up‑to‑date pipeline of business opportunities that will meet the short and long‑term business objectives for the designated market. Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts. Conduct site inspections through masterful storytelling with prospective and existing customers based on their individual needs. Coordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system, enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards. Qualifications
Our ideal candidate will have at least two years of experience in a hotel catering or group sales environment, with a proven track record of converting group leads into successful bookings. They are highly motivated to act on leads and consistently deliver positive results, demonstrating creativity and enthusiasm in showcasing the hotel to potential group clients. Values
Hospitality – We’re passionate about delivering exceptional guest experiences. Integrity – We do the right thing, all the time. Leadership – We’re leaders in our industry and in our communities. Teamwork – We’re team players in everything we do. Ownership – We’re the owners of our actions and decisions. Now – We operate with a sense of urgency and discipline. Key Attributes
Quality Productivity Customer Focus What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
#J-18808-Ljbffr