Vanderlande Industries B.V.
Service Account Manager (Parcel)
Vanderlande Industries B.V., Marietta, Georgia, United States, 30064
Service Account Manager (Parcel) page is loaded## Service Account Manager (Parcel)locations:
Marietta, GA USAtime type:
Full timeposted on:
Posted Todaytime left to apply:
End Date: November 24, 2025 (30+ days left to apply)job requisition id:
JR34148### Job TitleService Account Manager (Parcel)### Job DescriptionThe Service Account Manager acts as a business partner to customers, driving service growth by building strong relationships, identifying opportunities, and delivering tailored service solutions. The role involves managing customer satisfaction, developing service offerings, and coordinating internal and external resources to maximize value. SAMs contribute to innovation, process improvement, and the expansion of service portfolios across various levels of complexity and autonomy.
Goal is to build strategic, long-term partnerships with these customers where Vanderlande is perceived as an important business enabler for their business processes. In this role, together with service contract managers, service account managers, RMR project managers and other team members, you will have close contact with our customers on operational and tactical/ strategic level. Also you will play a prominent role in a team with the other functional disciplines like sales, solution engineering, project execution to contribute in creation and successful execution of key account plans.**Your role**As Service Key Account Manager Parcel you will interact with various internal and external stakeholders on multiple levels. The goal is to build and further extend a next level partnership with our key account customers. This by identifying customer needs and overseeing service delivery within the business context together with an international and multidisciplinary team.Your day to day activities will therefore be dynamic, amongst others you take care of:* Manage, govern and coordinate service delivery throughout the region;* Further build the service management structure to be ready for next level partnership;* Intensify our relationship with key account customers on tactical and strategic level;* Set-up new services, extend service delivery activities and implement services to other geographic areas;* Actively support on (major) incidents, problems, changes and manage the lifecycle of the solution;* Service performance monitoring and reporting including contractual customer meetings, manage risk, issue and expectations;* Continuously improve the performance of our service activities based on a structured roadmap;* Identify customer needs and opportunities whereby you continuously improve the relationship and contract with our customer;* Play a prominent role with the other functional disciplines like sales, solution engineering, project execution to contribute in creation and successful execution of key account plans.**Aspire. Grow. Achieve. *Together***Are you looking to develop your career and satisfy your ambitions at a company where you can **aspire** to new heights, enjoy personal **growth** and thrive on **achievement**environment.
We are the global market leader for future-proof logistic process automation at airports – from London Heathrow to Singapore Changi – and in the parcel market for leading players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, including Walmart, which seamlessly integrate innovative systems, intelligent software, and life-cycle services.If you **aspire** to a position of responsibility and want to make a difference by facilitating the delivery of what matters most to consumers, passengers, and businesses, the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be able to express yourself and become connected to our dedicated people, building strong relationships and rising to the challenge of industry-leading projects.To **achieve** our collective goals, you will seize the initiative and have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins…So, if you would like to join a profitable and growing company that will enable you to reach your goals and focus on your future, please get in touch with us.You will **grow**, take ownership and make every day better as you continue on the road to success with your spirit of adventure – and fulfill your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools, and support so that ***together*** we have the confidence and ability to exceed our customers’ expectations in over 100 countries. #J-18808-Ljbffr
Marietta, GA USAtime type:
Full timeposted on:
Posted Todaytime left to apply:
End Date: November 24, 2025 (30+ days left to apply)job requisition id:
JR34148### Job TitleService Account Manager (Parcel)### Job DescriptionThe Service Account Manager acts as a business partner to customers, driving service growth by building strong relationships, identifying opportunities, and delivering tailored service solutions. The role involves managing customer satisfaction, developing service offerings, and coordinating internal and external resources to maximize value. SAMs contribute to innovation, process improvement, and the expansion of service portfolios across various levels of complexity and autonomy.
Goal is to build strategic, long-term partnerships with these customers where Vanderlande is perceived as an important business enabler for their business processes. In this role, together with service contract managers, service account managers, RMR project managers and other team members, you will have close contact with our customers on operational and tactical/ strategic level. Also you will play a prominent role in a team with the other functional disciplines like sales, solution engineering, project execution to contribute in creation and successful execution of key account plans.**Your role**As Service Key Account Manager Parcel you will interact with various internal and external stakeholders on multiple levels. The goal is to build and further extend a next level partnership with our key account customers. This by identifying customer needs and overseeing service delivery within the business context together with an international and multidisciplinary team.Your day to day activities will therefore be dynamic, amongst others you take care of:* Manage, govern and coordinate service delivery throughout the region;* Further build the service management structure to be ready for next level partnership;* Intensify our relationship with key account customers on tactical and strategic level;* Set-up new services, extend service delivery activities and implement services to other geographic areas;* Actively support on (major) incidents, problems, changes and manage the lifecycle of the solution;* Service performance monitoring and reporting including contractual customer meetings, manage risk, issue and expectations;* Continuously improve the performance of our service activities based on a structured roadmap;* Identify customer needs and opportunities whereby you continuously improve the relationship and contract with our customer;* Play a prominent role with the other functional disciplines like sales, solution engineering, project execution to contribute in creation and successful execution of key account plans.**Aspire. Grow. Achieve. *Together***Are you looking to develop your career and satisfy your ambitions at a company where you can **aspire** to new heights, enjoy personal **growth** and thrive on **achievement**environment.
We are the global market leader for future-proof logistic process automation at airports – from London Heathrow to Singapore Changi – and in the parcel market for leading players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, including Walmart, which seamlessly integrate innovative systems, intelligent software, and life-cycle services.If you **aspire** to a position of responsibility and want to make a difference by facilitating the delivery of what matters most to consumers, passengers, and businesses, the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be able to express yourself and become connected to our dedicated people, building strong relationships and rising to the challenge of industry-leading projects.To **achieve** our collective goals, you will seize the initiative and have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins…So, if you would like to join a profitable and growing company that will enable you to reach your goals and focus on your future, please get in touch with us.You will **grow**, take ownership and make every day better as you continue on the road to success with your spirit of adventure – and fulfill your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools, and support so that ***together*** we have the confidence and ability to exceed our customers’ expectations in over 100 countries. #J-18808-Ljbffr