Walmart
Position Summary
Provides member service by acknowledging the member and identifying member needs, providing guidance and support to members regarding self-service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company's products and services. Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines, ensuring compliance with company policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. What you'll do
Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility and organizes and maintains the sales floor by utilizing equipment, merchandising, and completing paperwork, logs, and other required documentation according to company policies and procedures. Maintains safety of facility according to company policies and procedures by conducting safety sweeps, following procedures for forklift spotting and handling, and disposing of hazardous materials, following company steel standard guidelines, and correcting and reporting unsafe situations to management. Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling claims and returns, zoning the area, stocking, arranging, and organizing merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise according to company policies and procedures, identifying shrink and damages, and securing fragile and high-shrink merchandise. Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed according to company policies and procedures, merchandising area categories, and stocking, zoning, and cleaning all departments. Oversees the picking and staging of club pick-up orders throughout the day and ensuring products are selected and staged according to company policy and procedures. Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities. Benefits
Health benefits
include medical, vision, and dental coverage Financial benefits
include 401(k), stock purchase, and company-paid life insurance Paid time off benefits
include PTO, parental leave, family care leave, bereavement, jury duty, and voting. Other benefits
include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. The hourly wage range for this position is $22.00 to $30.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Minimum Qualifications
Must be 18 years of age or older. 6 months retail experience AND 6 months customer service experience. Preferred Qualifications
Leading a team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others Primary Location
10901 Lakeline Mall Dr, Austin, TX 78717-0000, United States of America
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Provides member service by acknowledging the member and identifying member needs, providing guidance and support to members regarding self-service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company's products and services. Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines, ensuring compliance with company policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. What you'll do
Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility and organizes and maintains the sales floor by utilizing equipment, merchandising, and completing paperwork, logs, and other required documentation according to company policies and procedures. Maintains safety of facility according to company policies and procedures by conducting safety sweeps, following procedures for forklift spotting and handling, and disposing of hazardous materials, following company steel standard guidelines, and correcting and reporting unsafe situations to management. Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling claims and returns, zoning the area, stocking, arranging, and organizing merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise according to company policies and procedures, identifying shrink and damages, and securing fragile and high-shrink merchandise. Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed according to company policies and procedures, merchandising area categories, and stocking, zoning, and cleaning all departments. Oversees the picking and staging of club pick-up orders throughout the day and ensuring products are selected and staged according to company policy and procedures. Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities. Benefits
Health benefits
include medical, vision, and dental coverage Financial benefits
include 401(k), stock purchase, and company-paid life insurance Paid time off benefits
include PTO, parental leave, family care leave, bereavement, jury duty, and voting. Other benefits
include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. The hourly wage range for this position is $22.00 to $30.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Minimum Qualifications
Must be 18 years of age or older. 6 months retail experience AND 6 months customer service experience. Preferred Qualifications
Leading a team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others Primary Location
10901 Lakeline Mall Dr, Austin, TX 78717-0000, United States of America
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