ITx Companies
Overview
Claims Follow-Up Specialist — Remote Position (Must live in FL, GA, NC, OH, TN, TX, or VA) iTX Companies (IntelliHARTx, LLC) is a Healthcare Receivables Management service provider. In addition to our offices located in Findlay, Ohio and Kingsport, Tennessee, we also have remote team members in numerous states and work with several hospital systems across the country. Our Claims Follow-Up Specialists work queues inside our client's systems to resolve unpaid insurance claims, verify problems, correct and submit/resubmit those corrected claims to insurance on behalf of our client. Training is designed to ensure our Claims Follow-Up Specialists perform at a high level in a team-based environment to achieve rewarding outcomes. iTX Companies was recognized in 2023 by Inc. 5000 as one of the most successful and fastest-growing Healthcare Receivables Management Organizations in the country. Why Work for iTX Companies Competitive Pay Based on Experience Full-Time 40 hours/week: Monday through Friday work schedule with no late nights or weekends PTO and Sick Time: 80 hours given in a lump sum at 90 days with yearly increases based on tenure Perfect Attendance Award Program: Earn extra PTO for each month of perfect attendance after 90 days Individual Coverage Healthcare Reimbursement Arrangement (ICHRA): Choice of individual health insurance with potential reimbursement after monthly premium is paid 401k Plan Company-Sponsored Life Insurance: Available after 90 days with supplemental buy-up options What You’ll Do
Work queues inside client systems to resolve unpaid insurance claims Verify problems/denials with insurance claims and take necessary action as required Correct and submit/resubmit correct claims to insurance carriers on behalf of client Research client’s systems and payer portals for insurance issues Contact third party payers for claim status and take necessary actions to resolve claims where appropriate Access and review supplemental paperwork to process claims (e.g., explanation of benefits, medical records) Research and attempt to resolve third-party payer claim denials and/or rejections Recognize and research denial trends and share information with iTX Management, Teams, and Client Advocates Assist Healthcare Financial Navigators in understanding insurance payments and denial, helping claims reviewed, reconsidered, and reprocessed when appropriate Collaborate with a team of coworkers via video and replicate an in-office environment using Collaboration Room What it takes, whenever required, to accomplish the goals and objectives of the company What We’ll Love About You
High School Diploma Required; college degree preferred, experience considered in lieu of college degree Located in FL, GA, NC, OH, TN, TX, or VA Prior experience in Healthcare Accounts Receivable, including Government and Commercial Billing; customer service or insurance verification helpful Strong understanding of Medical Billing Guidelines, Coordination of Benefits & Coding Excellent oral and written communication skills with high attention to detail Strong emotional intelligence and ability to make decisions in a fast-paced environment Excellent typing skills with familiarity in MS Office Ability to work on telephone and computer simultaneously Maintain the highest level of confidentiality Ability to work in a multi-tasked, team-focused environment Ability to prioritize and organize work Ability to travel outside of the office to client sites as needed Remote Work Technical Requirements
Minimum Internet Speed: 50 Mbps download, 10 Mbps upload. Test at speed.cloudflare.com RTT (round trip time) 100ms or less to AWS Workspaces US East (N. Virginia). Test at clients.amazonworkspaces.com/Health.html Use only the provided router/modem-router; third-party/personal routers are not permitted Desktop users must hardline into the home router (Wi‑Fi not enabled for desktop) ISPs must be Cable/Coax or Fiber; Satellite or wireless connections (e.g., Starlink, HughesNet, T-Mobile) are not permitted No personal or third-party VPN software/hardware allowed while working Must install multi-factor authentication apps (e.g., Microsoft Authenticator, Imprivata) as required for client access Remote Work Physical Space Requirements
Employees may work only at a primary home residence listed with Human Resources Maintain a quiet, secure workspace free from distractions; only the employee should be in the workspace during work hours Maintain a smoke-free workspace to protect company equipment No PHI or HIPAA data may be printed or written down in home locations Company-provided equipment may not be used by anyone other than the employee and should be secured Equipment Requirements
To maintain a secure and compliant work environment, all employees use company-issued equipment: desktop computer, two monitors, webcam, mouse and keyboard, network cable, surge protector and headset. Equipment is covered by a refundable deposit collected through payroll deductions and refunded after 24 months of employment or upon return of all equipment in good condition. Video, Audio and Computer Screen Monitoring
As a condition of employment, employees must follow guidelines for video, audio and computer screen monitoring/recording during shifts. We are always looking for great people to join our team. If you are passionate about customer service, enjoy working with a fantastic team, and are motivated to make a difference in patients’ lives every day, then apply today with iTX Companies. No external links are included in this refined description.
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Claims Follow-Up Specialist — Remote Position (Must live in FL, GA, NC, OH, TN, TX, or VA) iTX Companies (IntelliHARTx, LLC) is a Healthcare Receivables Management service provider. In addition to our offices located in Findlay, Ohio and Kingsport, Tennessee, we also have remote team members in numerous states and work with several hospital systems across the country. Our Claims Follow-Up Specialists work queues inside our client's systems to resolve unpaid insurance claims, verify problems, correct and submit/resubmit those corrected claims to insurance on behalf of our client. Training is designed to ensure our Claims Follow-Up Specialists perform at a high level in a team-based environment to achieve rewarding outcomes. iTX Companies was recognized in 2023 by Inc. 5000 as one of the most successful and fastest-growing Healthcare Receivables Management Organizations in the country. Why Work for iTX Companies Competitive Pay Based on Experience Full-Time 40 hours/week: Monday through Friday work schedule with no late nights or weekends PTO and Sick Time: 80 hours given in a lump sum at 90 days with yearly increases based on tenure Perfect Attendance Award Program: Earn extra PTO for each month of perfect attendance after 90 days Individual Coverage Healthcare Reimbursement Arrangement (ICHRA): Choice of individual health insurance with potential reimbursement after monthly premium is paid 401k Plan Company-Sponsored Life Insurance: Available after 90 days with supplemental buy-up options What You’ll Do
Work queues inside client systems to resolve unpaid insurance claims Verify problems/denials with insurance claims and take necessary action as required Correct and submit/resubmit correct claims to insurance carriers on behalf of client Research client’s systems and payer portals for insurance issues Contact third party payers for claim status and take necessary actions to resolve claims where appropriate Access and review supplemental paperwork to process claims (e.g., explanation of benefits, medical records) Research and attempt to resolve third-party payer claim denials and/or rejections Recognize and research denial trends and share information with iTX Management, Teams, and Client Advocates Assist Healthcare Financial Navigators in understanding insurance payments and denial, helping claims reviewed, reconsidered, and reprocessed when appropriate Collaborate with a team of coworkers via video and replicate an in-office environment using Collaboration Room What it takes, whenever required, to accomplish the goals and objectives of the company What We’ll Love About You
High School Diploma Required; college degree preferred, experience considered in lieu of college degree Located in FL, GA, NC, OH, TN, TX, or VA Prior experience in Healthcare Accounts Receivable, including Government and Commercial Billing; customer service or insurance verification helpful Strong understanding of Medical Billing Guidelines, Coordination of Benefits & Coding Excellent oral and written communication skills with high attention to detail Strong emotional intelligence and ability to make decisions in a fast-paced environment Excellent typing skills with familiarity in MS Office Ability to work on telephone and computer simultaneously Maintain the highest level of confidentiality Ability to work in a multi-tasked, team-focused environment Ability to prioritize and organize work Ability to travel outside of the office to client sites as needed Remote Work Technical Requirements
Minimum Internet Speed: 50 Mbps download, 10 Mbps upload. Test at speed.cloudflare.com RTT (round trip time) 100ms or less to AWS Workspaces US East (N. Virginia). Test at clients.amazonworkspaces.com/Health.html Use only the provided router/modem-router; third-party/personal routers are not permitted Desktop users must hardline into the home router (Wi‑Fi not enabled for desktop) ISPs must be Cable/Coax or Fiber; Satellite or wireless connections (e.g., Starlink, HughesNet, T-Mobile) are not permitted No personal or third-party VPN software/hardware allowed while working Must install multi-factor authentication apps (e.g., Microsoft Authenticator, Imprivata) as required for client access Remote Work Physical Space Requirements
Employees may work only at a primary home residence listed with Human Resources Maintain a quiet, secure workspace free from distractions; only the employee should be in the workspace during work hours Maintain a smoke-free workspace to protect company equipment No PHI or HIPAA data may be printed or written down in home locations Company-provided equipment may not be used by anyone other than the employee and should be secured Equipment Requirements
To maintain a secure and compliant work environment, all employees use company-issued equipment: desktop computer, two monitors, webcam, mouse and keyboard, network cable, surge protector and headset. Equipment is covered by a refundable deposit collected through payroll deductions and refunded after 24 months of employment or upon return of all equipment in good condition. Video, Audio and Computer Screen Monitoring
As a condition of employment, employees must follow guidelines for video, audio and computer screen monitoring/recording during shifts. We are always looking for great people to join our team. If you are passionate about customer service, enjoy working with a fantastic team, and are motivated to make a difference in patients’ lives every day, then apply today with iTX Companies. No external links are included in this refined description.
#J-18808-Ljbffr