WDIV/ClickOnDetroit/Graham Digital
Sales Support Coordinator
WDIV/ClickOnDetroit/Graham Digital, Detroit, Michigan, United States, 48228
Location: Remote – strongly preferred in one of GMG’s markets (Detroit, MI; Houston or San Antonio TX; Jacksonville or Orlando, FL; or Roanoke, VA)
Job Description Graham Media Group is searching for its next Sales Support Coordinator who will be responsible for assisting the sales team with the processing and fulfillment of sales orders, strategically process makegoods, troubleshoot scheduling problems and traffic issues, solve billing discrepancies, manage program changes, provide weekly reports and correspondence with clients. The key function of this role is to assist management, account executives and the sales team in reaching annual budgets for TV, Digital and New Business. Qualified candidates must be able to multi‑task and get their task assignments done accurately and efficiently.
Responsibilities
Work closely with Account Executives to coordinate advertising campaigns
Input and manage broadcast orders into Wide Orbit – for local, national, paid programming, pay‑for‑delivery, and political campaigns
Work makegoods with buyers/agencies and input into order management systems
Monitor network and station schedules for program changes
Resolve billing discrepancies and assist with collections
Regularly monitor campaign performance to ensure clients’ goals are being met
Pull TV post reports to ensure campaign delivery is on track
Provide in‑depth reporting tailored to each client’s goals and objectives
Troubleshoot scheduling problems, preemptions and traffic issues
Communicate with advertisers for video and traffic instructions, scheduling changes and campaign performance as needed. Encourage upsell opportunities where appropriate
Serve as backup coverage for other national and/or local sales support as needed
Provide reports for clients and management
Establish and maintain high retention rates and a high level of customer satisfaction by exceeding customer expectations and proactively anticipating their shifting needs
Responsible for Political order entry as well as maintaining our FCC files related to Political
Qualifications
Strong verbal and written communication skills
Strong organizational, multi‑tasking and time management skills a must!
A team player who can work with others toward common goals
Adaptable and flexible with ability to shift focus on new priorities
Ability to manage multiple projects and priorities simultaneously
Ability to adhere to strict deadlines and complete work in a timely and accurate manner
Understand Nielsen & ComScore ratings and impressions
Experience in a television station’s sales/traffic department preferred
Previous experience with Wide Orbit applications highly preferred
Proficient in Microsoft Office Suite, especially Excel/spreadsheets and PowerPoint or presentation tools. Comfortable learning new software and processes as needed
Bachelor’s degree in marketing or related field preferred
1-2 years of related work experience in media sales preferred or equivalent combination of education and experience
Seniority level Entry level
Employment type Full-time
Job function Sales and Business Development
Industries Broadcast Media Production and Distribution
EEO Statement Graham Media Group is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, GMG will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre‑employment drug screening, investigative background check, employment/education verifications and reference checks.
Contact TK Nguyen, Manager of Broadcast Sales Support tnguyen@grahammedia.com
#J-18808-Ljbffr
Job Description Graham Media Group is searching for its next Sales Support Coordinator who will be responsible for assisting the sales team with the processing and fulfillment of sales orders, strategically process makegoods, troubleshoot scheduling problems and traffic issues, solve billing discrepancies, manage program changes, provide weekly reports and correspondence with clients. The key function of this role is to assist management, account executives and the sales team in reaching annual budgets for TV, Digital and New Business. Qualified candidates must be able to multi‑task and get their task assignments done accurately and efficiently.
Responsibilities
Work closely with Account Executives to coordinate advertising campaigns
Input and manage broadcast orders into Wide Orbit – for local, national, paid programming, pay‑for‑delivery, and political campaigns
Work makegoods with buyers/agencies and input into order management systems
Monitor network and station schedules for program changes
Resolve billing discrepancies and assist with collections
Regularly monitor campaign performance to ensure clients’ goals are being met
Pull TV post reports to ensure campaign delivery is on track
Provide in‑depth reporting tailored to each client’s goals and objectives
Troubleshoot scheduling problems, preemptions and traffic issues
Communicate with advertisers for video and traffic instructions, scheduling changes and campaign performance as needed. Encourage upsell opportunities where appropriate
Serve as backup coverage for other national and/or local sales support as needed
Provide reports for clients and management
Establish and maintain high retention rates and a high level of customer satisfaction by exceeding customer expectations and proactively anticipating their shifting needs
Responsible for Political order entry as well as maintaining our FCC files related to Political
Qualifications
Strong verbal and written communication skills
Strong organizational, multi‑tasking and time management skills a must!
A team player who can work with others toward common goals
Adaptable and flexible with ability to shift focus on new priorities
Ability to manage multiple projects and priorities simultaneously
Ability to adhere to strict deadlines and complete work in a timely and accurate manner
Understand Nielsen & ComScore ratings and impressions
Experience in a television station’s sales/traffic department preferred
Previous experience with Wide Orbit applications highly preferred
Proficient in Microsoft Office Suite, especially Excel/spreadsheets and PowerPoint or presentation tools. Comfortable learning new software and processes as needed
Bachelor’s degree in marketing or related field preferred
1-2 years of related work experience in media sales preferred or equivalent combination of education and experience
Seniority level Entry level
Employment type Full-time
Job function Sales and Business Development
Industries Broadcast Media Production and Distribution
EEO Statement Graham Media Group is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, GMG will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre‑employment drug screening, investigative background check, employment/education verifications and reference checks.
Contact TK Nguyen, Manager of Broadcast Sales Support tnguyen@grahammedia.com
#J-18808-Ljbffr