Zendesk
AI Specialist, Customer Success (Scaled)
Join to apply for the
AI Specialist, Customer Success (Scaled)
role at
Zendesk The
AI Specialist, Customer Success
role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk AI solutions. The overarching objective of the AI Specialist, Customer Success is to ensure Zendesk customers realize business value and outcomes from their investment in Zendesk’s Advanced AI Agents. This role will work across a customer’s organization, from a CXO-level down to senior customer experience leaders, administrators running Zendesk solutions as well as ProdDev teams. To achieve these goals, the mission of the AI Specialist team will be to: Drive AI adoption through outcome-driven engagement throughout the customer’s journey and by being a product expert using Zendesk’s Advanced AI Agents Be the AI specialist partner in Success for the Customer Success organisation, functioning as an internal business partner and driving AI adoption into overall success planning Work hand in hand with Customer Success, Professional Services and ProdDev to ensure customers are realising value with AI Job Responsibilities Overarching objectives of the role include: Proactive customer health management through intentional, outcome-driven customer engagement Collaborating closely with Zendesk customers and colleagues, particularly Zendesk Customer Success Managers, to accelerate AI adoption and customer value realization Cultivating, strengthening, and accelerating growth of Zendesk customer relationships Job Responsibilities Continued To deliver on those three overarching objectives, AI Specialists, Customer Success will: Be a product expert and develop a comprehensive understanding of how Zendesk’s Advanced AI Agents can be used to create value for customer service teams and in Zendesk CRM Deliver a world-class customer experience anchored on getting our Zendesk customers to value as quickly as possible Drive, enable and remove obstacles to adoption of Zendesk’s Advanced AI Agents Tirelessly advocate for the Zendesk customer across the ecosystem Deliver a heightened customer experience through proactive engagement and communication with the customer Develop strong relationships with customer leaders at all levels of an organization Qualifications Must have a minimum of 3+ years of related experience in Customer Success / Experience Previous experience in customer success roles in enterprise technology / SaaS Track record of learning new technology/software solutions and linking software solutions to common customer use cases Experience in supporting and driving adoption of AI-powered solutions in customer-facing roles is a plus Ability to explain and demonstrate the business value of AI to both technical and non-technical stakeholders Proven ability to multi-task and perform program/project management activities Strong interpersonal skills, with the ability to influence at multiple levels across the customer’s organization The US annualized OTE range for this position is $109,000.00-$163,000.00 with a pay mix of 70/30. This position may also be eligible for bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
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Join to apply for the
AI Specialist, Customer Success (Scaled)
role at
Zendesk The
AI Specialist, Customer Success
role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk AI solutions. The overarching objective of the AI Specialist, Customer Success is to ensure Zendesk customers realize business value and outcomes from their investment in Zendesk’s Advanced AI Agents. This role will work across a customer’s organization, from a CXO-level down to senior customer experience leaders, administrators running Zendesk solutions as well as ProdDev teams. To achieve these goals, the mission of the AI Specialist team will be to: Drive AI adoption through outcome-driven engagement throughout the customer’s journey and by being a product expert using Zendesk’s Advanced AI Agents Be the AI specialist partner in Success for the Customer Success organisation, functioning as an internal business partner and driving AI adoption into overall success planning Work hand in hand with Customer Success, Professional Services and ProdDev to ensure customers are realising value with AI Job Responsibilities Overarching objectives of the role include: Proactive customer health management through intentional, outcome-driven customer engagement Collaborating closely with Zendesk customers and colleagues, particularly Zendesk Customer Success Managers, to accelerate AI adoption and customer value realization Cultivating, strengthening, and accelerating growth of Zendesk customer relationships Job Responsibilities Continued To deliver on those three overarching objectives, AI Specialists, Customer Success will: Be a product expert and develop a comprehensive understanding of how Zendesk’s Advanced AI Agents can be used to create value for customer service teams and in Zendesk CRM Deliver a world-class customer experience anchored on getting our Zendesk customers to value as quickly as possible Drive, enable and remove obstacles to adoption of Zendesk’s Advanced AI Agents Tirelessly advocate for the Zendesk customer across the ecosystem Deliver a heightened customer experience through proactive engagement and communication with the customer Develop strong relationships with customer leaders at all levels of an organization Qualifications Must have a minimum of 3+ years of related experience in Customer Success / Experience Previous experience in customer success roles in enterprise technology / SaaS Track record of learning new technology/software solutions and linking software solutions to common customer use cases Experience in supporting and driving adoption of AI-powered solutions in customer-facing roles is a plus Ability to explain and demonstrate the business value of AI to both technical and non-technical stakeholders Proven ability to multi-task and perform program/project management activities Strong interpersonal skills, with the ability to influence at multiple levels across the customer’s organization The US annualized OTE range for this position is $109,000.00-$163,000.00 with a pay mix of 70/30. This position may also be eligible for bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
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