James River Equipment
Aftermarket Product Support Sales Representative- Riverside Hydraulics
James River Equipment, Ashland, Virginia, United States, 23005
Job Description
As an
Aftermarket Product Support Sales Representative , your typical responsibilities include:
Increasing incremental parts sales by developing parts and service estimates and quotes as required.
Prospecting for new customers.
Coordinating with Parts Manager regarding customers, promotions, product needs.
Maintaining Parts On Site Cabinets.
Selling defined wear parts and promotional products.
Delivering Parts when URGENT.
Increasing incremental labor sales by coordinating with Service Manager regarding service quotes and customer concerns.
Selling inspection agreements, maintenance packages, and extended warranties.
Building customer loyalty by promoting and representing the James River organization.
Communicating customer problems via email to the managers responsible for resolving the problem.
Completing JDU CSR Certification path.
Developing a customer call schedule for the assigned area of responsibility.
Submitting call reports in a timely manner.
Maintaining customer machine lists and completing customer product support purchasing profiles.
Meeting product support sales objectives.
Current requirements
include:
Knowledge of hydraulic side of the heavy equipment business/industry along with customer facing experience in a parts and/or service role is strongly preferred.
Must be able to work both independently and as part of a team.
Must enjoy building long term relationships and working alongside our team and leadership to grow sales of parts and labor.
Time management, follow through and follow up are key components of this position.
Computer knowledge to include MS Office, CRM software, inventory management software or related are strongly preferred.
This is a full time salary plus commission role.
Company Description Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.
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Aftermarket Product Support Sales Representative , your typical responsibilities include:
Increasing incremental parts sales by developing parts and service estimates and quotes as required.
Prospecting for new customers.
Coordinating with Parts Manager regarding customers, promotions, product needs.
Maintaining Parts On Site Cabinets.
Selling defined wear parts and promotional products.
Delivering Parts when URGENT.
Increasing incremental labor sales by coordinating with Service Manager regarding service quotes and customer concerns.
Selling inspection agreements, maintenance packages, and extended warranties.
Building customer loyalty by promoting and representing the James River organization.
Communicating customer problems via email to the managers responsible for resolving the problem.
Completing JDU CSR Certification path.
Developing a customer call schedule for the assigned area of responsibility.
Submitting call reports in a timely manner.
Maintaining customer machine lists and completing customer product support purchasing profiles.
Meeting product support sales objectives.
Current requirements
include:
Knowledge of hydraulic side of the heavy equipment business/industry along with customer facing experience in a parts and/or service role is strongly preferred.
Must be able to work both independently and as part of a team.
Must enjoy building long term relationships and working alongside our team and leadership to grow sales of parts and labor.
Time management, follow through and follow up are key components of this position.
Computer knowledge to include MS Office, CRM software, inventory management software or related are strongly preferred.
This is a full time salary plus commission role.
Company Description Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.
#J-18808-Ljbffr