Rippling
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Account Manager, SMB
role at
Rippling
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It consolidates workforce systems like payroll, expenses, benefits, and computers, enabling management and automation of every part of the employee lifecycle within a single system.
Based in San Francisco, CA, Rippling has raised over $1.4 billion from top investors including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. It was named one of America's best startup employers by Forbes. We prioritize candidate safety, and all official communication will only be sent from @Rippling.com addresses.
About The Role We are seeking a self-driven, growth-minded account manager with a successful track record to join our hybrid-remote US-based Account Management team. As an account manager, you will be the CEO of your book of business, owning relationships to optimize the use of Rippling’s HR products. You will handle complex customer issues, lead initiatives to meet objectives for adoption, retention, and revenue growth, particularly within our SMB segment.
What You Will Do
Proactively engage customers during key lifecycle events: “go live”, benefits renewal, business reviews, contract renewal, etc.
Consult with clients to understand their HR, IT, Finance, and workforce management needs through a solutions-based approach.
Build relationships with stakeholders through remote and in-person meetings to navigate a strategic sales process.
Negotiate and coordinate procurement and contract execution within customer relationships.
Manage a pipeline of cross-sales, product upgrades, and renewals to meet targets.
Develop knowledge of Rippling products and execute customer adoption strategies.
Partner with cross-functional teams to ensure customer success, influence product roadmap, and improve operational efficiency.
Take an entrepreneurial, proactive, and strategic approach to maximize product adoption tailored to each customer’s operations.
What You Will Need
3+ years of SaaS experience in account management, sales, or customer success roles.
Proven success in meeting/exceeding quotas through product sales and upgrades.
Creative drive and ability to build and maintain long-term relationships.
Strong communication skills and ability to work well with diverse groups.
Highly organized, self-motivated, detail-oriented with good follow-through.
High integrity and enthusiasm for building a long-term company.
Courage to challenge the status quo and improve processes.
Additional Information Rippling is an equal opportunity employer committed to diversity and inclusion. We consider in-office work essential at least three days a week for employees within 40 miles of an office. Compensation includes a base salary, sales commission, benefits, and equity, with an estimated OTE of $130,000/year (60/40 split). Final offers depend on experience, background, and location.
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Account Manager, SMB
role at
Rippling
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It consolidates workforce systems like payroll, expenses, benefits, and computers, enabling management and automation of every part of the employee lifecycle within a single system.
Based in San Francisco, CA, Rippling has raised over $1.4 billion from top investors including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. It was named one of America's best startup employers by Forbes. We prioritize candidate safety, and all official communication will only be sent from @Rippling.com addresses.
About The Role We are seeking a self-driven, growth-minded account manager with a successful track record to join our hybrid-remote US-based Account Management team. As an account manager, you will be the CEO of your book of business, owning relationships to optimize the use of Rippling’s HR products. You will handle complex customer issues, lead initiatives to meet objectives for adoption, retention, and revenue growth, particularly within our SMB segment.
What You Will Do
Proactively engage customers during key lifecycle events: “go live”, benefits renewal, business reviews, contract renewal, etc.
Consult with clients to understand their HR, IT, Finance, and workforce management needs through a solutions-based approach.
Build relationships with stakeholders through remote and in-person meetings to navigate a strategic sales process.
Negotiate and coordinate procurement and contract execution within customer relationships.
Manage a pipeline of cross-sales, product upgrades, and renewals to meet targets.
Develop knowledge of Rippling products and execute customer adoption strategies.
Partner with cross-functional teams to ensure customer success, influence product roadmap, and improve operational efficiency.
Take an entrepreneurial, proactive, and strategic approach to maximize product adoption tailored to each customer’s operations.
What You Will Need
3+ years of SaaS experience in account management, sales, or customer success roles.
Proven success in meeting/exceeding quotas through product sales and upgrades.
Creative drive and ability to build and maintain long-term relationships.
Strong communication skills and ability to work well with diverse groups.
Highly organized, self-motivated, detail-oriented with good follow-through.
High integrity and enthusiasm for building a long-term company.
Courage to challenge the status quo and improve processes.
Additional Information Rippling is an equal opportunity employer committed to diversity and inclusion. We consider in-office work essential at least three days a week for employees within 40 miles of an office. Compensation includes a base salary, sales commission, benefits, and equity, with an estimated OTE of $130,000/year (60/40 split). Final offers depend on experience, background, and location.
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