Rivian
Field Sales Guide (Part-time) – Boston Spaces
Rivian
is on a mission to keep the world adventurous forever. As a Field Sales Guide (Part-time), you will be at the forefront of creating intuitive, innovative, and memorable moments that foster a deep connection between our brand and our community.
Role Summary You will deploy Rivian’s sales strategy at your location(s), generate demand, connect with the broader community, and drive brand loyalty, customer satisfaction, and conversion. You must have a customer‑first approach and thrive in ambiguous environments.
Responsibilities
Deploy Rivian’s sales strategy at your location(s), generating demand and connecting with the broader community.
Act as a Rivian brand and product specialist, evangelizing the mission and product vision that sets us apart.
Provide support for prospective customers, fans, friends, and Rivian owners through their respective journeys with our brand and products.
Manage lead engagement, qualification, capture, and scoring to shepherd prospective customers through a sales pipeline.
Manage general product support and event inquiries surrounding Vehicle Pre‑Orders, Vehicle Configurations, Rivian Shop Orders, Retail Store Support, Demo Drive Scheduling, and additional support and pre‑sales and ownership scope as assigned.
Engage with customers, asking open‑ended questions to understand needs and recommend suitable products and services.
Maintain accurate and up‑to‑date customer records in the CRM system.
Accountable to KPIs that involve number of customer contacts handled, SLA responses, lead captures, demo drives scheduled, and any other goals that ensure the collective success of Rivian.
Ensure customer experience is best‑in‑class: authentic, engaging, educational and aligned with Rivian’s core values and culture.
Perform day‑to‑day operational duties, back of house upkeep, food & beverage support, shipping and receiving duties, general space upkeep, cleaning duties, and building or maintaining visual displays, and events as necessary.
Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our community members and team.
Take on additional projects, duties and assignments as required and/or by request from the field leadership.
Qualifications
2+ years experience in Sales, Retail, Hospitality or similar fields highly preferred.
At least 21 years of age.
High School Diploma or GED required.
Flexible schedule: nights, weekends and/or holidays; willingness to travel based on business needs.
Experience using POS and CRM (e.g., Salesforce).
Valid driver’s license in the state of residence with an exceptional driving record; eligible to obtain a license within 60 days of employment if not in the appropriate state.
No drug or alcohol related driving incidents in the last 3 years; no more than 1 serious moving violation in the last 3 years; no driving related suspensions or revocation of Driver License within a 3‑5 year period.
Ability to obtain and maintain local sales licenses if applicable in your state.
Comfortable operating large, high performance vehicles and conducting demo drives with customers.
Physical Requirements
Willingness to work in various working conditions including being in a full service retail location or service center, including working outdoors and operating vehicles in unpredictable weather conditions.
Physical exertion may be required to perform occupational tasks: sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs.
Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners.
Strong understanding of written and spoken English.
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
Pay Disclosure Hourly Range for Massachusetts based applicants: $23‑$25 (actual compensation will be determined based on experience, location, and other factors permitted by law).
Benefits Summary Rivian provides robust medical, Rx, dental and vision insurance packages for full‑time and part‑time employees, their spouse or domestic partner, and children up to age 26. Full‑time employee coverage is effective on the first day of employment. Part‑time employee coverage is effective the first of the month following 90 days of employment.
Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Candidate Data Privacy Rivian may collect, use and disclose your personal information or data when you apply for employment. This includes contacting, interviewing, or providing other employment opportunities. Rivian ensures compliance with applicable data protection laws and provides the right to review or correct personal data upon request.
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is on a mission to keep the world adventurous forever. As a Field Sales Guide (Part-time), you will be at the forefront of creating intuitive, innovative, and memorable moments that foster a deep connection between our brand and our community.
Role Summary You will deploy Rivian’s sales strategy at your location(s), generate demand, connect with the broader community, and drive brand loyalty, customer satisfaction, and conversion. You must have a customer‑first approach and thrive in ambiguous environments.
Responsibilities
Deploy Rivian’s sales strategy at your location(s), generating demand and connecting with the broader community.
Act as a Rivian brand and product specialist, evangelizing the mission and product vision that sets us apart.
Provide support for prospective customers, fans, friends, and Rivian owners through their respective journeys with our brand and products.
Manage lead engagement, qualification, capture, and scoring to shepherd prospective customers through a sales pipeline.
Manage general product support and event inquiries surrounding Vehicle Pre‑Orders, Vehicle Configurations, Rivian Shop Orders, Retail Store Support, Demo Drive Scheduling, and additional support and pre‑sales and ownership scope as assigned.
Engage with customers, asking open‑ended questions to understand needs and recommend suitable products and services.
Maintain accurate and up‑to‑date customer records in the CRM system.
Accountable to KPIs that involve number of customer contacts handled, SLA responses, lead captures, demo drives scheduled, and any other goals that ensure the collective success of Rivian.
Ensure customer experience is best‑in‑class: authentic, engaging, educational and aligned with Rivian’s core values and culture.
Perform day‑to‑day operational duties, back of house upkeep, food & beverage support, shipping and receiving duties, general space upkeep, cleaning duties, and building or maintaining visual displays, and events as necessary.
Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our community members and team.
Take on additional projects, duties and assignments as required and/or by request from the field leadership.
Qualifications
2+ years experience in Sales, Retail, Hospitality or similar fields highly preferred.
At least 21 years of age.
High School Diploma or GED required.
Flexible schedule: nights, weekends and/or holidays; willingness to travel based on business needs.
Experience using POS and CRM (e.g., Salesforce).
Valid driver’s license in the state of residence with an exceptional driving record; eligible to obtain a license within 60 days of employment if not in the appropriate state.
No drug or alcohol related driving incidents in the last 3 years; no more than 1 serious moving violation in the last 3 years; no driving related suspensions or revocation of Driver License within a 3‑5 year period.
Ability to obtain and maintain local sales licenses if applicable in your state.
Comfortable operating large, high performance vehicles and conducting demo drives with customers.
Physical Requirements
Willingness to work in various working conditions including being in a full service retail location or service center, including working outdoors and operating vehicles in unpredictable weather conditions.
Physical exertion may be required to perform occupational tasks: sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs.
Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners.
Strong understanding of written and spoken English.
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
Pay Disclosure Hourly Range for Massachusetts based applicants: $23‑$25 (actual compensation will be determined based on experience, location, and other factors permitted by law).
Benefits Summary Rivian provides robust medical, Rx, dental and vision insurance packages for full‑time and part‑time employees, their spouse or domestic partner, and children up to age 26. Full‑time employee coverage is effective on the first day of employment. Part‑time employee coverage is effective the first of the month following 90 days of employment.
Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Candidate Data Privacy Rivian may collect, use and disclose your personal information or data when you apply for employment. This includes contacting, interviewing, or providing other employment opportunities. Rivian ensures compliance with applicable data protection laws and provides the right to review or correct personal data upon request.
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