AYR Wellness Inc.
Company Description
AYR Wellness is a leading U.S. multi‑state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high‑quality cannabis products, proudly serving both medical patients and adult‑use consumers across our markets. At Ayr, our strength lies in our people. We’re re‑imagining how we work across every part of our business, and we’re looking for builders and doers to roll up their sleeves and help shape what’s next. The cannabis industry is fast‑moving, complex, and full of opportunity. Together, we’re not only shaping a company, but also building the future of cannabis. At Ayr you’ll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long‑term success. For more information, please visit www.ayrwellness.com.
Job Summary AYR Wellness’ Sales Supervisor is accountable for managing the dispensary’s sales floor in cooperation with the Assistant Manager and Lead Budtender(s); this includes opening/closing the store, managing breaks, controlling the flow of patients, being responsive to questions/concerns of patients, assisting budtenders with any questions/concerns while engaging patients, and ensuring all cash controls are executed consistently. The Sales Supervisor must focus on patient care, employee engagement, and driving profitability through a positive patient experience. The Sales Supervisor reports to the Dispensary Store Manager.
Duties and Responsibilities Executes:
Maintaining all aspects of dispensary operations in strict compliance with Department of Health, municipal and state legal regulations.
All Opening/ Closing Procedures (including all cash accounting procedures and reporting for end of day).
Cash handling standard operating procedures including register checks to ensure there are no variances between cash actual and POS software.
Ensure dispensary operations are prepared for service and patients.
Overseeing the salesfloor to ensure a positive patient experience.
Identify and address employee issues on a timely basis. Document appropriately in the Accountability Log and inform the Dispensary Store Manager of any concerns regarding employee performance management.
Informs & Educates:
Team by executing Product Knowledge Training to ensure the team is well‑educated on the PA Medical Marijuana program, fundamentals of cannabis, and our entire menu of products.
Onboard and train new hires in accordance with company standards.
Routines Daily:
Opening and closing the dispensary; see Opening/Closing Procedures Guides.
Host one‑minute‑meeting/team huddles to inform team about promos, new products, updates to ops and announcements.
Ensure the cleaning checklist is consistently completed and all COVID‑19 protocols are met.
Managing the salesfloor, ensuring a positive patient experience.
Managing Online Orders/Curbside Reservations in an organized and timely manner.
Sales floor observations, giving coaching/feedback to budtenders on how they communicate & engage with patients and how they recommend products.
Maintaining store presentation in terms of visual assets and cleanliness.
Address and resolve patients’ concerns.
Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest‑ready.
Weekly:
Conduct Tech sweep to ensure all technology is working properly and contact IT if repairs are needed.
Ensure that the visitor log is fully filled out on a consistent basis with all necessary verifications provided.
Qualifications
Must stay current and adhere to all policies and regulations of the state cannabis agency.
Must meet age requirement as outlined by state cannabis agency.
Able to pass all background checks as required by state cannabis agency.
Able to accommodate scheduling that may include varied shifts, weekends, and holidays.
Maintain regular and punctual attendance.
Experience
1‑3 years.
Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.
Working Conditions
Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures.
Involves frequent contact with staff, vendors, and customers. Work may include dealing with law enforcement and occasional State inspectors.
Physical Requirements
The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings.
Frequently operates computer/POS system and other standard office equipment such as printers, phones and photocopy machines.The person in this position must be able to remain in a stationary position when checking in customers or when operating the register.
Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.
Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent.
Equal Opportunity Employer AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
#J-18808-Ljbffr
Job Summary AYR Wellness’ Sales Supervisor is accountable for managing the dispensary’s sales floor in cooperation with the Assistant Manager and Lead Budtender(s); this includes opening/closing the store, managing breaks, controlling the flow of patients, being responsive to questions/concerns of patients, assisting budtenders with any questions/concerns while engaging patients, and ensuring all cash controls are executed consistently. The Sales Supervisor must focus on patient care, employee engagement, and driving profitability through a positive patient experience. The Sales Supervisor reports to the Dispensary Store Manager.
Duties and Responsibilities Executes:
Maintaining all aspects of dispensary operations in strict compliance with Department of Health, municipal and state legal regulations.
All Opening/ Closing Procedures (including all cash accounting procedures and reporting for end of day).
Cash handling standard operating procedures including register checks to ensure there are no variances between cash actual and POS software.
Ensure dispensary operations are prepared for service and patients.
Overseeing the salesfloor to ensure a positive patient experience.
Identify and address employee issues on a timely basis. Document appropriately in the Accountability Log and inform the Dispensary Store Manager of any concerns regarding employee performance management.
Informs & Educates:
Team by executing Product Knowledge Training to ensure the team is well‑educated on the PA Medical Marijuana program, fundamentals of cannabis, and our entire menu of products.
Onboard and train new hires in accordance with company standards.
Routines Daily:
Opening and closing the dispensary; see Opening/Closing Procedures Guides.
Host one‑minute‑meeting/team huddles to inform team about promos, new products, updates to ops and announcements.
Ensure the cleaning checklist is consistently completed and all COVID‑19 protocols are met.
Managing the salesfloor, ensuring a positive patient experience.
Managing Online Orders/Curbside Reservations in an organized and timely manner.
Sales floor observations, giving coaching/feedback to budtenders on how they communicate & engage with patients and how they recommend products.
Maintaining store presentation in terms of visual assets and cleanliness.
Address and resolve patients’ concerns.
Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest‑ready.
Weekly:
Conduct Tech sweep to ensure all technology is working properly and contact IT if repairs are needed.
Ensure that the visitor log is fully filled out on a consistent basis with all necessary verifications provided.
Qualifications
Must stay current and adhere to all policies and regulations of the state cannabis agency.
Must meet age requirement as outlined by state cannabis agency.
Able to pass all background checks as required by state cannabis agency.
Able to accommodate scheduling that may include varied shifts, weekends, and holidays.
Maintain regular and punctual attendance.
Experience
1‑3 years.
Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.
Working Conditions
Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures.
Involves frequent contact with staff, vendors, and customers. Work may include dealing with law enforcement and occasional State inspectors.
Physical Requirements
The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings.
Frequently operates computer/POS system and other standard office equipment such as printers, phones and photocopy machines.The person in this position must be able to remain in a stationary position when checking in customers or when operating the register.
Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.
Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent.
Equal Opportunity Employer AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
#J-18808-Ljbffr