Forcepoint
Manager, Customer Success Account Management NAM/LATAM
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Manager, Customer Success Account Management NAM/LATAM
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Forcepoint Manager, Customer Success Account Management NAM/LATAM
1 day ago Be among the first 25 applicants Join to apply for the
Manager, Customer Success Account Management NAM/LATAM
role at
Forcepoint Get AI-powered advice on this job and more exclusive features. Who is Forcepoint?
Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you! Who is Forcepoint?
Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you!
Manager, Customer Success Account Management NAM/LATAM
Location: Flex Austin (in office Tues & Weds)
Job Description
The Manager, Customer Success Account Management is responsible for designing, developing, implementing, and improving the customer experience as well as overseeing the renewals process. This role involves leadership, mentoring, and performance management of the Customer Success Account Management (CSAM) Team. Working with the senior leadership of the CSAM Organization, the Manager will ensure their team achieves the goals of customer satisfaction, drive team development, achieving desired outcomes of customers, and maintain a high level of service across all customer interactions. Additionally, the Manager will act as a key contributor within the Sales Management Team, focusing on customer retention and revenue growth. This position will cover territories in North, Central and South America.
Essential Functions
Ensuring customer satisfaction is always a priority. Establish and track KPIs associated with this goal. Develop and communicate expectations and expected levels of service required by our customers. Establish consistency in service and culture across departments, develop policies and procedures for enhancing and fixing products, and manage personnel issues. Make recommendations concerning departmental needs to meet expected growth and long-term strategic plans, creating a positive workplace with opportunities for the team. Train and mentor team members in their career development. Accurately prioritize and relay customers' needs within Engineering, Product Management, Sales, and Technical Support. Act as an escalation point for customer issues, defining, communicating, and managing resolution plans, and collaborating with Delivery Teams to ensure proper resources are added to escalations. Provide professional leadership, focusing on monitoring activity, performance, and customer satisfaction. Coach and mentor the team, ensuring their ongoing development is progressing. Be commercially aware of key industry developments and market trends. Act as a key contributor within the Sales Management Team. Use a consultative approach to educate end users and reseller partners, provide timely follow-up, closure, and tracking of all identified opportunities. Provide weekly business pipeline reports/forecasts for all business developed. Interface with end users and reseller partners to support the closure of revenue opportunities. Work closely with sales operations/administration. Efficiently engage with sales resources, SE, Channel, Solutions Sales Specialists, and Executives as required. Perform other duties and projects as assigned.
Education And Experience
Bachelor’s degree or equivalent experience. Bilingual – English & Spanish 3-5 years management experience managing teams in Technical Account Management, Customer Success or Renewals. Minimum 3 years working in a technology company, cybersecurity experience preferred. Proven track record in mentoring, motivating and appraising staff who are motivated to achieve results. Successful track record in delivering to defined revenue/margin targets.
Soft Skills
Strong written and oral communication skills. Self-starter and proactive leader willing to display initiative with common sense. Results-driven and committed to ‘outcomes rather than output’. Team-focused, with the ability to gain the personal support of others. Capable of developing empathy and rapport internally with staff and with customers and partners. Strong work ethic and commitment to quality and customer service. Excellent negotiation and problem-solving skills.
Forcepoint is committed to fair and equitable compensation practices. The salary range and variable compensation for this role i
s 140,000.00 - 160,000
.00 and represents the low and high end of compensation for this position. Actual salaries are determined by various factors including, but not limited to, location, experience, and performance. The range listed is just one component of Forcepoint’s total compensation package for employees. Other rewards may include bonuses, paid time off policy, and many region-specific benefits
Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace – so if there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.
The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to
recruiting@forcepoint.com.
Forcepoint is a Federal Contractor. Certain positions with Forcepoint require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.
Applicants must have the right to work in the location to which you have applied. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Software Development Referrals increase your chances of interviewing at Forcepoint by 2x Sign in to set job alerts for “Manager of Customer Success” roles.
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Join to apply for the
Manager, Customer Success Account Management NAM/LATAM
role at
Forcepoint Manager, Customer Success Account Management NAM/LATAM
1 day ago Be among the first 25 applicants Join to apply for the
Manager, Customer Success Account Management NAM/LATAM
role at
Forcepoint Get AI-powered advice on this job and more exclusive features. Who is Forcepoint?
Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you! Who is Forcepoint?
Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you!
Manager, Customer Success Account Management NAM/LATAM
Location: Flex Austin (in office Tues & Weds)
Job Description
The Manager, Customer Success Account Management is responsible for designing, developing, implementing, and improving the customer experience as well as overseeing the renewals process. This role involves leadership, mentoring, and performance management of the Customer Success Account Management (CSAM) Team. Working with the senior leadership of the CSAM Organization, the Manager will ensure their team achieves the goals of customer satisfaction, drive team development, achieving desired outcomes of customers, and maintain a high level of service across all customer interactions. Additionally, the Manager will act as a key contributor within the Sales Management Team, focusing on customer retention and revenue growth. This position will cover territories in North, Central and South America.
Essential Functions
Ensuring customer satisfaction is always a priority. Establish and track KPIs associated with this goal. Develop and communicate expectations and expected levels of service required by our customers. Establish consistency in service and culture across departments, develop policies and procedures for enhancing and fixing products, and manage personnel issues. Make recommendations concerning departmental needs to meet expected growth and long-term strategic plans, creating a positive workplace with opportunities for the team. Train and mentor team members in their career development. Accurately prioritize and relay customers' needs within Engineering, Product Management, Sales, and Technical Support. Act as an escalation point for customer issues, defining, communicating, and managing resolution plans, and collaborating with Delivery Teams to ensure proper resources are added to escalations. Provide professional leadership, focusing on monitoring activity, performance, and customer satisfaction. Coach and mentor the team, ensuring their ongoing development is progressing. Be commercially aware of key industry developments and market trends. Act as a key contributor within the Sales Management Team. Use a consultative approach to educate end users and reseller partners, provide timely follow-up, closure, and tracking of all identified opportunities. Provide weekly business pipeline reports/forecasts for all business developed. Interface with end users and reseller partners to support the closure of revenue opportunities. Work closely with sales operations/administration. Efficiently engage with sales resources, SE, Channel, Solutions Sales Specialists, and Executives as required. Perform other duties and projects as assigned.
Education And Experience
Bachelor’s degree or equivalent experience. Bilingual – English & Spanish 3-5 years management experience managing teams in Technical Account Management, Customer Success or Renewals. Minimum 3 years working in a technology company, cybersecurity experience preferred. Proven track record in mentoring, motivating and appraising staff who are motivated to achieve results. Successful track record in delivering to defined revenue/margin targets.
Soft Skills
Strong written and oral communication skills. Self-starter and proactive leader willing to display initiative with common sense. Results-driven and committed to ‘outcomes rather than output’. Team-focused, with the ability to gain the personal support of others. Capable of developing empathy and rapport internally with staff and with customers and partners. Strong work ethic and commitment to quality and customer service. Excellent negotiation and problem-solving skills.
Forcepoint is committed to fair and equitable compensation practices. The salary range and variable compensation for this role i
s 140,000.00 - 160,000
.00 and represents the low and high end of compensation for this position. Actual salaries are determined by various factors including, but not limited to, location, experience, and performance. The range listed is just one component of Forcepoint’s total compensation package for employees. Other rewards may include bonuses, paid time off policy, and many region-specific benefits
Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace – so if there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.
The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to
recruiting@forcepoint.com.
Forcepoint is a Federal Contractor. Certain positions with Forcepoint require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.
Applicants must have the right to work in the location to which you have applied. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Software Development Referrals increase your chances of interviewing at Forcepoint by 2x Sign in to set job alerts for “Manager of Customer Success” roles.
Customer Service Manager, Airport Customer Experience - AUS
Austin, TX $75,000.00-$95,000.00 2 weeks ago Customer Success Manager - Public Sector
Lakeway, TX $75,000.00-$90,000.00 2 weeks ago Manager, Customer Success, Consumables, Household Essentials
Austin, TX $135,000.00-$145,000.00 1 month ago Austin, TX $63,000.00-$63,000.00 1 week ago Customer Solutions Mgr -Technical , Strategic Programs, IT Services
Austin, TX $138,200.00-$239,000.00 1 week ago Revenue Operations Manager - Customer Success (Remote- US Based, Austin Preferred)
Austin, TX $100,000.00-$120,000.00 2 weeks ago Austin, Texas Metropolitan Area 3 days ago Apertura Futura: Customer Service Manager - State Farm Agent Team Member
Austin, TX $35,000.00-$45,000.00 2 months ago Technical Program Manager, Amazon Q Customer Success Team
Austin, TX $133,900.00-$231,400.00 1 week ago Customer Experience Supervisor I - Tech Ridge Ctr
Austin, TX $105,600.00-$132,000.00 2 weeks ago Client Solutions Manager (Hybrid- Austin, TX)
Austin, TX $80,000.00-$100,000.00 1 week ago Client Solutions Manager (Remote US Based, Austin Preferred )
Austin, TX $80,000.00-$100,000.00 2 weeks ago Austin, TX $84,800.00-$146,900.00 2 days ago Store Operations Manager #43 Brodie Lane - Austin, TX
Pflugerville, TX $82,500.00-$90,000.00 2 months ago JD - Store Management - Barton Creek, Austin, TX
Store Manager - Mavi, Barton Creek Square
Pflugerville, TX $15.00-$17.00 7 months ago CS Planning & Operations - Senior Manager, Security Program
Austin, TX $155,400.00-$233,200.00 19 hours ago Austin, TX $102,500.00-$210,600.00 4 days ago Seasonal Healthcare Licensed Trainer/Team Lead Hybrid
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr