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GOODWILL CENTRAL COAST

Lead Sales Associate FT - San Luis Obispo

GOODWILL CENTRAL COAST, San Luis Obispo, California, us, 93403

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Lead Sales Associate FT - San Luis Obispo

GOODWILL CENTRAL COAST is hiring the Lead Sales Associate FT - San Luis Obispo. Overview

Provide outstanding Customer and Donor service at retail store locations. Assist customers with transactions, product selection and perform related duties to support retail store operations. Responsible for store operations in the absence of the Store Manager and Assistant Store Manager. Responsibilities

Oversee basic store operations in the absence of the Store Manager and Assistant Manager (including making bank deposits), ensuring store staff deliver customer service according to defined procedures. Provide guidance to staff on sales questions or issues; inform Store Manager or designee of personnel-related problems. Greet store customers; offer assistance and suggestions to customers in making product selections. Ring up sales on the cash register, following cash handling procedures. Perform defined store opening/closing procedures. Place/display inventory on the sales floor, following defined procedures. Straighten and/or rearrange merchandise to increase customer appeal and ensure a neat and safe work environment. Assist with stock rotation and markdowns as directed by the Store Manager or designee. Prepare store donations and rotated merchandise for transfer. Communicate problems, complaints, potential theft, and/or safety issues to the Store Manager or designee. Secondary duties: May perform Donor services such as taking donations, documenting donation information and communicating with Donors; perform daily sanitizing of store and donation locations; may perform minor janitorial duties as required/assigned; lead sales associates may perform related duties not listed on this description. Job Specifications

Education Required: A high school diploma or equivalent is preferred. License/Certification Required: None. Experience Required: Six months previous sales associate experience or equivalent. Knowledge Required: Basic math ability; familiarity with electronic cash registers; familiarity with Goodwill Central Coast’s mission, general company, and retail policies (learned on the job). Equipment Used: Typical retail store equipment; typical office equipment. Skills/Aptitudes/Temperaments: Ability to communicate effectively in English, both orally and in writing. Basic Spanish preferred. Ability to maintain self-control, deal effectively with public and work in cooperation with co-workers. Ability to tactfully explain decisions and present information clearly. Ability to learn and perform opening/closing procedures, cash register operation, bank deposit procedures and related store operations paperwork. Ability to understand and accept directions and follow procedures. Ability to coordinate eye/hand/foot movement to safely handle and/or move merchandise to minimize damage and eliminate hazards and accidents/injuries. Ability to move hands and fingers quickly to operate cash register. Ability to perform both repetitive and varied duties without loss of composure or efficiency. Ability to demonstrate satisfactory attendance according to Goodwill Central Coast policy. May require ability to drive a vehicle in the transaction of Company business (good driving record and possible proof of personal vehicle liability insurance). Adherence to safe work practices and prompt reporting of safety hazards/accidents. Emotional Effort: The job involves some emotional effort. There are few deadlines requiring little or no overtime. The work environment is routine with isolated periods of high activity/demands. Physical and Work Environment

Work is performed in an enclosed storeroom floor; some locations may have a receiving area with less climate control. Regular standing and walking; occasional lifting up to 25 lbs; heavier items moved with assistance or equipment. Normal or corrected talking, hearing and seeing abilities required to perform tasks. Physical requirements vary by activity, including standing, walking, bending, reaching, lifting, pushing/pulling, and occasional climbing or kneeling. Job Modification

The physical aspects of the position may be modified, depending on the specific modification and duration. Job Details

Seniority level: Entry level Employment type: Full-time Job function: Sales and Business Development Industries: Retail

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