Hay Creek Hotels
Purpose
To coordinate the selling, pricing and planning of hotel rooms, meetings and banquets. Events may include parties, banquets, receptions, conferences, luncheon/dinner meetings, hotel packages, restaurant specials and programs, etc. Essential Functions
Sell and coordinate event space and hotel rooms, with the ability to cross-sell departments and properties. Develop proposals for all guest inquiries, prepare contracts, group resumes, and detail all BEOs for room blocks, and/or all other forms of sales events. Focus on SMERF events and proposals Produce sales and catering reports weekly for the GM and HCH corporate to review. Presents rates and packages for approval. Efficiently respond to any online or telephone queries in a calm, friendly and professional manner. Produce reports on progress within the department and outline any strategies developed to improve. Keen attention to detail when composing, typing and reviewing materials, and the ability to handle multiple tasks simultaneously and efficiently. Maintain well-organized event and deposit records. Ensure that deposits schedule is in the hotel software and invoice the client as scheduled. Produce contracts and work closely with S&M Director to ensure client signatures and deposits. Assist clients with vendor recommendations and any planning they need. Design floor plans and timing logistics of events. Attend BEO meetings with staff and culinary partners to outline upcoming events. Assist with execution of event on day-of, including logistical set up, supervision of event and staff. Oversee the dismantling and removal of the event and clearing the venue efficiently. Create post-event evaluations, including meeting notes and updates to Director of Sales and Marketing. Complete Captains reports as necessary. Solicit room/party/banquet/event catering business as directed by S&M Director. Calls on past and prospective customers to solicit bookings. Prepare arrangements with customers for functions that are booked in person, via telephone, or by correspondence. Obtains all pertinent information concerning the event, such as size of party, menu and schedule of event. Develop detailed Banquet Event Orders according to client requests. Assist operations managers in successfully executing BEO details. Assists S&M Director in developing contracts with all specified event details concerning upcoming engagements and obtaining signatures on those contracts within respective time. Meets with operational managers and supervisors regularly to plan and coordinate efforts for scheduled functions to ensure the efficient execution of the event, and that it adheres to customer guidelines. Attend BEO Meetings weekly. Develops aggressive long- and short-range sales objectives and promotional programs based on past sales projections and accomplishments. Leads efforts in developing social media copy and other written materials/signage about available food/beverage services and hotel facilities for public accommodation. Assists in the development of marketing strategies and implements promotional campaigns to maximize sales potential and increase business. Serves as point of contact for new event planning. Organizes parties/events as required. In this capacity, incumbent will coordinate and direct the execution of party floor functions to ensure customer specification/expectations are adhered to and that the function runs smoothly and efficiently based on knowledge of quality food production and service requirements. Provide written information to customers pertaining to such things as layout of seating plans, menu, pricing, and final contracts in the bidding process. Flexibility to step into whatever role is needed at the time in order to deliver exceptional customer service. This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions. Understand, adhere to, and enforce all HCH SOPs, Hotel Policies, and Sales and Catering procedures. Take initiative as shown by doing assigned tasks without prompting and developing new sales ideas and programs. Cooperate with others in completing assigned tasks in a teamwork fashion. Adapt to working in a fast-paced and crowded environment during party execution. Benefits
Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness Competitive Salary/Wages Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave Standard Annual Performance/Salary Reviews Complimentary Meals Daily Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties Discounts at specific property partners (NEIRA, Historic Hotels of America) 50% Discount when Dining at any HCH Property Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.) Supportive, open-door policy work environment Work Culture that is fun, energetic and motivating
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To coordinate the selling, pricing and planning of hotel rooms, meetings and banquets. Events may include parties, banquets, receptions, conferences, luncheon/dinner meetings, hotel packages, restaurant specials and programs, etc. Essential Functions
Sell and coordinate event space and hotel rooms, with the ability to cross-sell departments and properties. Develop proposals for all guest inquiries, prepare contracts, group resumes, and detail all BEOs for room blocks, and/or all other forms of sales events. Focus on SMERF events and proposals Produce sales and catering reports weekly for the GM and HCH corporate to review. Presents rates and packages for approval. Efficiently respond to any online or telephone queries in a calm, friendly and professional manner. Produce reports on progress within the department and outline any strategies developed to improve. Keen attention to detail when composing, typing and reviewing materials, and the ability to handle multiple tasks simultaneously and efficiently. Maintain well-organized event and deposit records. Ensure that deposits schedule is in the hotel software and invoice the client as scheduled. Produce contracts and work closely with S&M Director to ensure client signatures and deposits. Assist clients with vendor recommendations and any planning they need. Design floor plans and timing logistics of events. Attend BEO meetings with staff and culinary partners to outline upcoming events. Assist with execution of event on day-of, including logistical set up, supervision of event and staff. Oversee the dismantling and removal of the event and clearing the venue efficiently. Create post-event evaluations, including meeting notes and updates to Director of Sales and Marketing. Complete Captains reports as necessary. Solicit room/party/banquet/event catering business as directed by S&M Director. Calls on past and prospective customers to solicit bookings. Prepare arrangements with customers for functions that are booked in person, via telephone, or by correspondence. Obtains all pertinent information concerning the event, such as size of party, menu and schedule of event. Develop detailed Banquet Event Orders according to client requests. Assist operations managers in successfully executing BEO details. Assists S&M Director in developing contracts with all specified event details concerning upcoming engagements and obtaining signatures on those contracts within respective time. Meets with operational managers and supervisors regularly to plan and coordinate efforts for scheduled functions to ensure the efficient execution of the event, and that it adheres to customer guidelines. Attend BEO Meetings weekly. Develops aggressive long- and short-range sales objectives and promotional programs based on past sales projections and accomplishments. Leads efforts in developing social media copy and other written materials/signage about available food/beverage services and hotel facilities for public accommodation. Assists in the development of marketing strategies and implements promotional campaigns to maximize sales potential and increase business. Serves as point of contact for new event planning. Organizes parties/events as required. In this capacity, incumbent will coordinate and direct the execution of party floor functions to ensure customer specification/expectations are adhered to and that the function runs smoothly and efficiently based on knowledge of quality food production and service requirements. Provide written information to customers pertaining to such things as layout of seating plans, menu, pricing, and final contracts in the bidding process. Flexibility to step into whatever role is needed at the time in order to deliver exceptional customer service. This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions. Understand, adhere to, and enforce all HCH SOPs, Hotel Policies, and Sales and Catering procedures. Take initiative as shown by doing assigned tasks without prompting and developing new sales ideas and programs. Cooperate with others in completing assigned tasks in a teamwork fashion. Adapt to working in a fast-paced and crowded environment during party execution. Benefits
Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness Competitive Salary/Wages Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave Standard Annual Performance/Salary Reviews Complimentary Meals Daily Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties Discounts at specific property partners (NEIRA, Historic Hotels of America) 50% Discount when Dining at any HCH Property Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.) Supportive, open-door policy work environment Work Culture that is fun, energetic and motivating
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