Caban Resources, LLC
Overview
Get started on an exciting career in health information management. We’re with you every step of the way. Qualifications
Mandatory knowledge and skills: a fully qualified typist (computer keyboard) with a minimum of 50 WPM; clearly speak and understand the English language; use of standard office equipment (PCs, copiers, fax machines, and telephone systems); possess general medical ethics, telephone etiquette, and excellent communication and customer service skills. Education: High school diploma or General Educational Development (GED) equivalency. Experience: At least 6 months of experience in medical office scheduling. Work Environment/Physical Requirements: Mainly sedentary work, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records. Unique Military Health Care/Procedured
Armed Forces Health Longitudinal Technology Application (AHLTA). Composite Health Care Systems (CHCS) and/or MHS GENESIS. Defense Enrollment Eligibility Reporting System (DEERS). Performance Outcomes
Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types. Maintains appointment schedules using a Government computer system (CHCS, AHLTA or MHS GENESIS). Validates eligibility through appropriate booking through DEERS. May be required to register patients not already in the computer system, such as newborns. Maintains accurate and up-to-date patient schedules and logs. Uses Government computer system tools and standard protocols (detail codes, freezing slots, TRICARE online usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing. Validates basic patient demographic information prior to booking appointments and makes required updates. Calls patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities. Provides patients with specific visit instructions. Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules. May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no-shows, or reschedule/cancellations. Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed. If in the lead clerk position, attendance at the clinic Access to Care Meeting mandatory for central booking representation.
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Get started on an exciting career in health information management. We’re with you every step of the way. Qualifications
Mandatory knowledge and skills: a fully qualified typist (computer keyboard) with a minimum of 50 WPM; clearly speak and understand the English language; use of standard office equipment (PCs, copiers, fax machines, and telephone systems); possess general medical ethics, telephone etiquette, and excellent communication and customer service skills. Education: High school diploma or General Educational Development (GED) equivalency. Experience: At least 6 months of experience in medical office scheduling. Work Environment/Physical Requirements: Mainly sedentary work, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records. Unique Military Health Care/Procedured
Armed Forces Health Longitudinal Technology Application (AHLTA). Composite Health Care Systems (CHCS) and/or MHS GENESIS. Defense Enrollment Eligibility Reporting System (DEERS). Performance Outcomes
Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types. Maintains appointment schedules using a Government computer system (CHCS, AHLTA or MHS GENESIS). Validates eligibility through appropriate booking through DEERS. May be required to register patients not already in the computer system, such as newborns. Maintains accurate and up-to-date patient schedules and logs. Uses Government computer system tools and standard protocols (detail codes, freezing slots, TRICARE online usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing. Validates basic patient demographic information prior to booking appointments and makes required updates. Calls patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities. Provides patients with specific visit instructions. Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules. May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no-shows, or reschedule/cancellations. Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed. If in the lead clerk position, attendance at the clinic Access to Care Meeting mandatory for central booking representation.
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