Service Engineer

Job Details Benefits: Insurance (Medical, Vision, Life, and Dental), PTO, 401K, and Overtime. Report: Service Coordinator. Schedule: Monday through Friday from 8:00 am to 5:00 pm. Travel: Minimum of 50% travel in multi-state regions; drive or fly depending on distance (all costs covered by the company). Location: Greater Grand Rapids and Detroit, Michigan (Employee is expected to work at the Technical Center when not visiting customers). Responsibilities Provide customers with maintenance, repair, and installation assistance of CNC machine tools on location or by telephone. Create and update documentation of technical information. Develop, prepare, generate, and analyze ongoing and ad-hoc special reports pertaining to Service. Demonstrate a willingness to help others and be a team member; often working together with Customer Service Engineers. Provide assistance and training to Customer Service Engineers on the installation and maintenance of newer product lines. Establish and build exemplary communication and customer service relationships with customers. Manage difficult customer situations positively, respond promptly to customer needs, and solicit feedback to improve service. Requirements 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools. Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens controls is a PLUS. Good verbal and written communication skills with exceptional customer service orientation. Ability to interact and communicate effectively in person and over the phone at all organizational levels. Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams. Basic computer literacy and working knowledge of MS Word, Excel, and Outlook. Adaptability to changes in the work environment; able to manage competing demands and deal with delays or unexpected events. Preferred: Bachelor’s or Associate’s Degree in a related field of study. Work Environment Exposure to manufacturing/machining environments with possible hazards such as noise, electricity, chemicals, heavy equipment, and machinery. Physical Demands Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, reaching, pushing, pulling, and lifting objects. Repetitive movements of foot, leg, hand, arm, shoulder, and torso. Periodic: Operating power equipment, sitting at a desk, using computers and phones. Occasional: Lifting or moving up to 50 lbs.

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