Osa Commerce Inc
Osa Operations Customer Success Manager Remote·Full time Apply for Customer Success Manager
As a Customer Success Manager, you will be the core advocate for our largest clients—helping them unlock value from our platform, drive adoption, and ensure long-term success. You’ll proactively guide customers through onboarding, strategic adoption, and renewal phases, building strong relationships and preventing supply chain inefficiencies. About Osa Operations
Osa is building the future of commerce. Our cutting-edge technology powers the supply chains of retailers, brands, 3PLs and 4PLs with our cloud-based, tech-agnostic unified commerce platform utilizing collaborative visibility. We help supply chain businesses sell wherever their customers are so they can focus on scalable growth.At Osa, we are dedicated to empowering commerce by creating world-class solutions that enable our customers to grow and scale their businesses. As a leading global provider of eCommerce solutions and services, we help our clients achieve their goals by offering innovative technology solutions and exceptional customer service. If you're passionate about eCommerce and want to be part of a winning team, let's talk Description
Key Responsibilities:
Build long-term relationships to achieve retention goals Track customer satisfaction metrics and trends, providing actionable insights to improve the customer experience Oversee a portfolio of accounts, including medium-sized and large-scale businesses. Conduct client meetings and build actionable plans; occasional travel required. Collaborate with product, sales and marketing teams to best support the customers. Provide detailed customer communication plans to drive projects, escalations, and expansion opportunities forward. Implementation oversight and collaboration with the Dev and Customer Success Team to track timelines and manage expectations during implementation. Qualifications:
5+ years in SaaS customer success or account management—ideally at supply chain technology provider Supply chain experience—ecommerce, OMS, WMS, or 3PL fulfillment—required Proven experience with enterprise-level clients (e.g., brands, retailers, 3PLs, logistics) Excellent communication, strategic planning, and stakeholder management skills Data-driven mindset: proficient at interpreting usage analytics to drive action Ability to manage complex customer ecosystems and navigate cross-functional processes Strong organizational skills and adaptability in fast-paced environments Familiarity with CRM tools (Salesforce, Gainsight) and workflow platforms (Asana, JIRA, Slack) Hybrid work environment preferred; Open to remote talent for qualified applicants (Alpharetta, GA)
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As a Customer Success Manager, you will be the core advocate for our largest clients—helping them unlock value from our platform, drive adoption, and ensure long-term success. You’ll proactively guide customers through onboarding, strategic adoption, and renewal phases, building strong relationships and preventing supply chain inefficiencies. About Osa Operations
Osa is building the future of commerce. Our cutting-edge technology powers the supply chains of retailers, brands, 3PLs and 4PLs with our cloud-based, tech-agnostic unified commerce platform utilizing collaborative visibility. We help supply chain businesses sell wherever their customers are so they can focus on scalable growth.At Osa, we are dedicated to empowering commerce by creating world-class solutions that enable our customers to grow and scale their businesses. As a leading global provider of eCommerce solutions and services, we help our clients achieve their goals by offering innovative technology solutions and exceptional customer service. If you're passionate about eCommerce and want to be part of a winning team, let's talk Description
Key Responsibilities:
Build long-term relationships to achieve retention goals Track customer satisfaction metrics and trends, providing actionable insights to improve the customer experience Oversee a portfolio of accounts, including medium-sized and large-scale businesses. Conduct client meetings and build actionable plans; occasional travel required. Collaborate with product, sales and marketing teams to best support the customers. Provide detailed customer communication plans to drive projects, escalations, and expansion opportunities forward. Implementation oversight and collaboration with the Dev and Customer Success Team to track timelines and manage expectations during implementation. Qualifications:
5+ years in SaaS customer success or account management—ideally at supply chain technology provider Supply chain experience—ecommerce, OMS, WMS, or 3PL fulfillment—required Proven experience with enterprise-level clients (e.g., brands, retailers, 3PLs, logistics) Excellent communication, strategic planning, and stakeholder management skills Data-driven mindset: proficient at interpreting usage analytics to drive action Ability to manage complex customer ecosystems and navigate cross-functional processes Strong organizational skills and adaptability in fast-paced environments Familiarity with CRM tools (Salesforce, Gainsight) and workflow platforms (Asana, JIRA, Slack) Hybrid work environment preferred; Open to remote talent for qualified applicants (Alpharetta, GA)
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