Salesforce, Inc.
* Empathize with every aspect of the customer experience, putting customers’ needs first.* Throughout the customer lifecycle, you will be responsible for accelerating adoption, maturity and growth across Slack’s largest customers whilst ensuring each customer realises business value.* You will work closely with our enterprise customers to understand the motivation, business drivers, strategic goals and desired business outcomes for your portfolio of customers.* You will understand how they work, their business challenges and mentor customers on how to use Slack to communicate, collaborate and work more productively.* Optimally prioritise your portfolio to deliver business outcomes, with an emphasis on both driving growth as well as securing retention.* You will lead a cross-functional partnership across your named customer(s) and Slack and identify new ways our platform can differentiate them in the market.* Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.* You will craft joint customer success plans that include agreed upon scope, goals, timelines, customers, success metrics and build plans to overcome barriers to customer advocacy, expansion and/or retention.* Facilitate workshops with customers on best known practices, including sponsorship, governance, operating model, adoption, internal Champions network, platform maturity, and adoption techniques.* Facilitate Executive Business Reviews with economic decision makers and Slack executive sponsors, where we share back value realised, celebrate shared successes, and course correct where vital.* Contribute to the library of customer success assets (customer references, case studies) and thought leadership (methodology, point of view, white papers)* You are passionate about the future of work, and positively impacting the working lives of people in large organizations* This is a demanding role that requires strong leadership, committed priority management and high emotional intelligence.* You are an excellent teammate who has a consistent record of excelling in fast-paced environments and taking initiative!* Relevant work experience in customer-facing customer success, account management or strategic consulting roles. SaaS experience preferred.* Consider program management a strength and have experience using joint sponsorship to execute against deadlines within a sophisticated organization* You have a passion for building trust and communicating with a broad range of partners: C-Suite, senior executives, business owners, Slack administrators, developers, and day-to-day users of the software* Ability to cultivate and own VP+ executive sponsor relationships* Diplomacy, tact, and poise under pressure when working through customer issues.* Experience in an enterprise solution sales environment and ability to partner with Account Executives in their development and closure of sales opportunities is preferred* Health benefits* Financial benefits and perks* Time off and leave policies* Parental benefits* Perks and discountsWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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