Planned Parenthood of Illinois
Reproductive Health Assistant - Rogers Park
Planned Parenthood of Illinois, Chicago, Illinois, United States, 60290
Just a few of the benefits enjoyed by PPIL employees include company subsidized premiums on Medical, Dental, and Vision Insurance, up to 12 weeks Paid Parental Leave for eligible employees, generous Paid Time Off (PTO) and paid holidays, mission focused work, 401k with employer matching, 100% company-paid Life Insurance, 100% company-paid Short- and Long-Term Disability Coverage, robust Employee Assistance Program, professional development awards and opportunities, flexible Spending Accounts, free Medical Services at PPIL, and pet Insurance.
The Reproductive Health Assistant (RHA) I performs the basic duties of a medical assistant, such as maintaining medical records, logs, and inventory counts; performing routine clerical duties; performing basic lab work; and responding to patient inquiries and needs, including fee assessment and insurance coverage. This position works under the supervision of the Health Center Manager.
Essential Functions:
Demonstrate proficiency in all duties related to providing care to patients, responding to patient needs and inquiries, providing support to other staff throughout patient visits, knowledge of services provided by PPIL and associated fees, providing patient-centered customer service, keeping accurate records, communicating with patients, the public, staff, and volunteers in a civil, courteous, warm, and sensitive manner, and treating all people with honor, respect, and inclusivity. Within three months, complete all required training for level 1 proficiencies and standards, including Patient Access training, Clinical Support training, and In This Together Values assessment. Ensure each patient receives the care and information they need by providing efficient, effective, and customer-oriented service. Participate in Health Center efforts, including compliance with organizational quality assurance guidelines and pertinent government regulations, achievement of medical visit efficiency and productivity goals, and attainment of annual health center fiscal goals. Provide information, assistance, and support for patients facing emotional, family, and/or financial problems related to healthcare. Provide medications and contraceptive supplies, maintain inventory count, and ensure no expired medications or contraceptive supplies are being dispersed. Assist in the clerical and informational tasks related to proper follow-up of patients according to PPIL protocols and procedures. Assist in the care and maintenance of PPIL equipment and efforts to maintain efficient, clean, and comfortable work locations. Participate in routine Health Center chart audits and quality assurance procedures. Provide PPIL approved information about family planning methods, abortion, and other services offered. Demonstrate an understanding of and commitment to remain informed about PPIL protocols, policies, and procedures. Demonstrate an understanding of and commitment to PPIL core values of access, activism, care, confidentiality, diversity, excellence, integrity, respect, self-determination, and stewardship. Other duties as assigned. Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, see, and hear. The employee frequently is required to use hands and fingers to handle, type, feel, and reach. The employee must occasionally lift and/or move up to 25 pounds and must occasionally assist in movement of patients. Supervisor:
Health Center Manager Status:
Full time. Non-exempt from the overtime provisions of the wage and salary regulations. Education:
High School Diploma or High School Equivalency (HSE) required. Medical Assistant Certification or equivalent experience preferred. Additional training and/or education in reproductive health or medical services is desirable. Experience:
Previous professional experience with the provision of family planning services is preferred. Previous medical laboratory and/or counseling experience is preferred. Previous familiarity with computer systems, such as electronic health record (EHR) software, is preferred. Personal and Professional Qualities:
Commitment to the efficient and customer-oriented provision of services, as well as a commitment to the operating goals of Planned Parenthood of Illinois. Excellent communication skills. Ability to be culturally inclusive and communicate with patients, the public, staff, and volunteers in a civil, courteous, warm, and sensitive manner. A team-work focused mentality. Ability to actively engage and participate in a team-centered approach to health care, while exhibiting strong organizational skills and attention to detail required. Ability to work a schedule that may include evening and weekend hours required. Ability to travel to assigned Health Center, and to other PPIL work locations as needed, required. Planned Parenthood works affirmatively to include diversity among its workforce and does not discriminate in the selection of its staff based on factors including but not limited to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, income, marital status or any other characteristic protected under federal, state or local law.
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Demonstrate proficiency in all duties related to providing care to patients, responding to patient needs and inquiries, providing support to other staff throughout patient visits, knowledge of services provided by PPIL and associated fees, providing patient-centered customer service, keeping accurate records, communicating with patients, the public, staff, and volunteers in a civil, courteous, warm, and sensitive manner, and treating all people with honor, respect, and inclusivity. Within three months, complete all required training for level 1 proficiencies and standards, including Patient Access training, Clinical Support training, and In This Together Values assessment. Ensure each patient receives the care and information they need by providing efficient, effective, and customer-oriented service. Participate in Health Center efforts, including compliance with organizational quality assurance guidelines and pertinent government regulations, achievement of medical visit efficiency and productivity goals, and attainment of annual health center fiscal goals. Provide information, assistance, and support for patients facing emotional, family, and/or financial problems related to healthcare. Provide medications and contraceptive supplies, maintain inventory count, and ensure no expired medications or contraceptive supplies are being dispersed. Assist in the clerical and informational tasks related to proper follow-up of patients according to PPIL protocols and procedures. Assist in the care and maintenance of PPIL equipment and efforts to maintain efficient, clean, and comfortable work locations. Participate in routine Health Center chart audits and quality assurance procedures. Provide PPIL approved information about family planning methods, abortion, and other services offered. Demonstrate an understanding of and commitment to remain informed about PPIL protocols, policies, and procedures. Demonstrate an understanding of and commitment to PPIL core values of access, activism, care, confidentiality, diversity, excellence, integrity, respect, self-determination, and stewardship. Other duties as assigned. Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, see, and hear. The employee frequently is required to use hands and fingers to handle, type, feel, and reach. The employee must occasionally lift and/or move up to 25 pounds and must occasionally assist in movement of patients. Supervisor:
Health Center Manager Status:
Full time. Non-exempt from the overtime provisions of the wage and salary regulations. Education:
High School Diploma or High School Equivalency (HSE) required. Medical Assistant Certification or equivalent experience preferred. Additional training and/or education in reproductive health or medical services is desirable. Experience:
Previous professional experience with the provision of family planning services is preferred. Previous medical laboratory and/or counseling experience is preferred. Previous familiarity with computer systems, such as electronic health record (EHR) software, is preferred. Personal and Professional Qualities:
Commitment to the efficient and customer-oriented provision of services, as well as a commitment to the operating goals of Planned Parenthood of Illinois. Excellent communication skills. Ability to be culturally inclusive and communicate with patients, the public, staff, and volunteers in a civil, courteous, warm, and sensitive manner. A team-work focused mentality. Ability to actively engage and participate in a team-centered approach to health care, while exhibiting strong organizational skills and attention to detail required. Ability to work a schedule that may include evening and weekend hours required. Ability to travel to assigned Health Center, and to other PPIL work locations as needed, required. Planned Parenthood works affirmatively to include diversity among its workforce and does not discriminate in the selection of its staff based on factors including but not limited to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, income, marital status or any other characteristic protected under federal, state or local law.
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