Indsci
Location:
Southern Arizona region, including Tucson, South Phoenix, and nearby cities.
Position Summary Under remote supervision, Advanced Sterilization Products’ Field Service Engineer I is responsible for providing customer service solutions related to installation and validation of new ASP systems, planned and corrective maintenance of installed ASP systems, improving system utilization of installed systems, and supporting lifecycle management activities in assigned accounts for all products distributed or supported by Advanced Sterilization Products.
Duties and Responsibilities
Under remote supervision and in accordance with all applicable government laws, regulations and ASP policies, procedures and guidelines, this position:
Partners with sales and clinical education field team to deliver customer-focused high value business solutions that drive customer loyalty and sustain ASP’s install base. Able to work as part of a cross-functional work group.
Manages all responsibilities of primary territory, including compliance and documentation requirements.
Performs the installation, operation, planned maintenance, repair, and modification of ASP systems within assigned territory.
Performs preventive maintenance and documents performance and maintenance records on equipment.
Works with leadership and customers and scheduling personnel to schedule all aspects of technical/service work required to support all products supported and serviced by ASP’s technical service division.
Provides support and responds to customers related to critical service.
Determines cause(s), troubleshoots, and performs corrective action as required.
Completes all assigned training and documentation requirements within assigned due dates.
May advise and assist in affecting design changes to improve equipment efficiency, quality and/or reduce cost of operation.
Devises project plans for the installation-planning phase of new equipment.
Manages customer expectations on a regular basis before and after various interactions to ensure customer satisfaction.
Completes all activities within the Service System through daily updates and documentation.
Completes all processing of RMA returns to support individual usage of supporting parts and equipment.
Manages personal trunk inventory and completes required audits to support thereof.
Provides guidance to Customers including hospital Biomedical engineers along with Field Service Technicians and/or Representatives and assists when customer issues arise.
Provides feedback/suggestions for design improvement opportunities.
Beta site support/installation. Performs other duties assigned as needed.
This position requires on-call responsibilities, including weekend call coverage on a rotating basis.
Qualifications
Education : High School or Equivalent; Associate’s Degree or higher preferred (minimum of 3 years of related work experience with Associate Degree).
Years of Related Experience : Minimum of 5 years in customer support/customer relations/technical support; minimum 2 years customer service experience; minimum 3 years in a Field Service environment preferably in electronics or medical device industry, or minimum 3 years as a Biomedical Engineer in a hospital environment.
Knowledge, Skills, Abilities, Certifications/Licenses, and Affiliations :
Skill Sets:
Demonstrate excellence in providing customer service; highly motivated to achieve top level customer satisfaction; ability to work in a matrix/team environment with strong verbal/written communication, time management and teamwork.
Computer Skills:
Experience with office-based and customized computer programs for territory management and administrative activities; basic Word, Excel, and Access; knowledge of service systems.
Job Experience:
Knowledge of inventory management practices to maintain and account for parts inventory; basic understanding of business practices, processes, and costs of managing primary territory; knowledge of calibrated tools.
Preferred Knowledge, Skills, and Abilities :
4+ years in a related Medical Device industry.
Experience in a field service environment. MCP certification or equivalent.
Microsoft A+ certification or equivalent computer hardware certification.
External Interactions
Home office (10%) and hospital/surgery center environments (90%).
Must be able to travel overnight locally, regionally, and nationally as needed.
Physical Requirements The position requires the physical ability to perform essential functions, with reasonable accommodation available. Duties may include talking and hearing, repetitive motions, sitting, standing, walking, reaching, climbing or balancing, kneeling, and lifting up to 80 pounds. Frequent driving and travel may be required (up to 50% travel).
Work Environment
Travel on the job: Up to 50% domestic
Scheduled work hours, On call (call in for work)
Visit customer sites; significant local travel with occasional overnight travel and possible weekend/evening work
Environmental, Health and Safety (EHS) All employees shall support ASP’s Environmental, Health and Safety policy by providing resources and giving equal emphasis with other functions such as production and quality. Responsibilities include implementing safety and environmental procedures, training, incident investigation, and enforcing safety rules. Regular inspections and corrective actions are required.
Compliance All employees must comply with applicable laws, regulations, standards, ASP policies and procedures. This description is not exhaustive of all duties and responsibilities.
Company Overview Fortive Corporation Overview : Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. Fortive is an equal opportunity employer. Fortive and all Fortive Companies are committed to providing reasonable accommodations for applicants with disabilities. If you need assistance, contact applyassistance@fortive.com.
About Advanced Sterilization Products : ASP provides sterilization and disinfection solutions, including the STERRAD system and other endoscope reprocessing products. We are an Equal Opportunity Employer. Fortive and all Fortive Companies are committed to equal opportunity and diversity.
Bonus or Equity : This position is eligible for bonus as part of the total compensation package.
Pay Range : The salary range for this position is 47,500.00 - 88,100.00 (local currency).
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Southern Arizona region, including Tucson, South Phoenix, and nearby cities.
Position Summary Under remote supervision, Advanced Sterilization Products’ Field Service Engineer I is responsible for providing customer service solutions related to installation and validation of new ASP systems, planned and corrective maintenance of installed ASP systems, improving system utilization of installed systems, and supporting lifecycle management activities in assigned accounts for all products distributed or supported by Advanced Sterilization Products.
Duties and Responsibilities
Under remote supervision and in accordance with all applicable government laws, regulations and ASP policies, procedures and guidelines, this position:
Partners with sales and clinical education field team to deliver customer-focused high value business solutions that drive customer loyalty and sustain ASP’s install base. Able to work as part of a cross-functional work group.
Manages all responsibilities of primary territory, including compliance and documentation requirements.
Performs the installation, operation, planned maintenance, repair, and modification of ASP systems within assigned territory.
Performs preventive maintenance and documents performance and maintenance records on equipment.
Works with leadership and customers and scheduling personnel to schedule all aspects of technical/service work required to support all products supported and serviced by ASP’s technical service division.
Provides support and responds to customers related to critical service.
Determines cause(s), troubleshoots, and performs corrective action as required.
Completes all assigned training and documentation requirements within assigned due dates.
May advise and assist in affecting design changes to improve equipment efficiency, quality and/or reduce cost of operation.
Devises project plans for the installation-planning phase of new equipment.
Manages customer expectations on a regular basis before and after various interactions to ensure customer satisfaction.
Completes all activities within the Service System through daily updates and documentation.
Completes all processing of RMA returns to support individual usage of supporting parts and equipment.
Manages personal trunk inventory and completes required audits to support thereof.
Provides guidance to Customers including hospital Biomedical engineers along with Field Service Technicians and/or Representatives and assists when customer issues arise.
Provides feedback/suggestions for design improvement opportunities.
Beta site support/installation. Performs other duties assigned as needed.
This position requires on-call responsibilities, including weekend call coverage on a rotating basis.
Qualifications
Education : High School or Equivalent; Associate’s Degree or higher preferred (minimum of 3 years of related work experience with Associate Degree).
Years of Related Experience : Minimum of 5 years in customer support/customer relations/technical support; minimum 2 years customer service experience; minimum 3 years in a Field Service environment preferably in electronics or medical device industry, or minimum 3 years as a Biomedical Engineer in a hospital environment.
Knowledge, Skills, Abilities, Certifications/Licenses, and Affiliations :
Skill Sets:
Demonstrate excellence in providing customer service; highly motivated to achieve top level customer satisfaction; ability to work in a matrix/team environment with strong verbal/written communication, time management and teamwork.
Computer Skills:
Experience with office-based and customized computer programs for territory management and administrative activities; basic Word, Excel, and Access; knowledge of service systems.
Job Experience:
Knowledge of inventory management practices to maintain and account for parts inventory; basic understanding of business practices, processes, and costs of managing primary territory; knowledge of calibrated tools.
Preferred Knowledge, Skills, and Abilities :
4+ years in a related Medical Device industry.
Experience in a field service environment. MCP certification or equivalent.
Microsoft A+ certification or equivalent computer hardware certification.
External Interactions
Home office (10%) and hospital/surgery center environments (90%).
Must be able to travel overnight locally, regionally, and nationally as needed.
Physical Requirements The position requires the physical ability to perform essential functions, with reasonable accommodation available. Duties may include talking and hearing, repetitive motions, sitting, standing, walking, reaching, climbing or balancing, kneeling, and lifting up to 80 pounds. Frequent driving and travel may be required (up to 50% travel).
Work Environment
Travel on the job: Up to 50% domestic
Scheduled work hours, On call (call in for work)
Visit customer sites; significant local travel with occasional overnight travel and possible weekend/evening work
Environmental, Health and Safety (EHS) All employees shall support ASP’s Environmental, Health and Safety policy by providing resources and giving equal emphasis with other functions such as production and quality. Responsibilities include implementing safety and environmental procedures, training, incident investigation, and enforcing safety rules. Regular inspections and corrective actions are required.
Compliance All employees must comply with applicable laws, regulations, standards, ASP policies and procedures. This description is not exhaustive of all duties and responsibilities.
Company Overview Fortive Corporation Overview : Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. Fortive is an equal opportunity employer. Fortive and all Fortive Companies are committed to providing reasonable accommodations for applicants with disabilities. If you need assistance, contact applyassistance@fortive.com.
About Advanced Sterilization Products : ASP provides sterilization and disinfection solutions, including the STERRAD system and other endoscope reprocessing products. We are an Equal Opportunity Employer. Fortive and all Fortive Companies are committed to equal opportunity and diversity.
Bonus or Equity : This position is eligible for bonus as part of the total compensation package.
Pay Range : The salary range for this position is 47,500.00 - 88,100.00 (local currency).
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