Medium
Overview
Are you passionate about delivering exceptional customer service in the automotive industry? Do you have a knack for building relationships and providing top-notch service? Murgado Ford of Chicago, a proud member of the Murgado Automotive Group, is seeking a dedicated and detail-oriented Quick Lane Service Advisor to join our team. This is an exciting opportunity to work in a fast-paced environment where your efforts directly contribute to customer satisfaction and dealership success.
Key Responsibilities
Customer Interaction:
Greet customers as they arrive at the Quick Lane, assess their vehicle service needs, and provide them with detailed information on recommended services.
Service Recommendations:
Advise customers on necessary maintenance and repair services based on vehicle inspections, manufacturer recommendations, and dealership guidelines.
Scheduling:
Efficiently manage and schedule service appointments to optimize workflow and minimize customer wait times.
Communication:
Keep customers informed about the status of their vehicle, including any additional work needed, estimated completion times, and associated costs.
Sales:
Upsell additional services and products based on customer needs and vehicle condition, ensuring a balance between customer satisfaction and dealership profitability.
Documentation:
Accurately document all service work, including parts, labor, and any special instructions, in the dealership’s management system.
Team Collaboration:
Work closely with technicians, parts advisors, and other service team members to ensure timely and accurate completion of all service work.
Customer Follow-Up:
Conduct follow-up calls with customers to ensure they are satisfied with the service received and encourage repeat business.
Qualifications
Experience:
Previous experience as a Service Advisor, Customer Service Representative, or in a similar role within the automotive industry is preferred.
Communication Skills:
Strong verbal and written communication skills with the ability to explain technical information in a clear and concise manner.
Customer Service:
A genuine commitment to providing excellent customer service and building long-term customer relationships.
Organizational Skills:
Ability to manage multiple tasks efficiently and prioritize work in a busy environment.
Sales Ability:
Proven ability to upsell products and services while maintaining customer trust and satisfaction.
Technical Knowledge:
Basic understanding of automotive maintenance and repair services is a plus.
Computer Skills:
Proficiency with dealership management software, Microsoft Office, and other relevant technology.
Driver’s License:
A valid driver’s license with a clean driving record is required.
Benefits
Competitive Compensation:
Attractive base salary with opportunities for performance-based bonuses.
Comprehensive Benefits:
Health, dental, and vision insurance, 401K plan, and paid time off.
Employee Discounts:
Significant discounts on vehicle purchases, services, and parts.
Career Growth:
Opportunities for advancement within the dealership and the broader Murgado Automotive Group.
Training and Development:
Continuous training programs to enhance your skills and career development.
Supportive Environment:
A positive, team-oriented work environment that encourages professional growth.
Why Join Murgado Ford of Chicago?
Reputation:
Be part of a trusted brand known for its commitment to quality and customer service.
Innovation:
Work with a dealership that embraces the latest automotive technologies and service practices.
Community:
Join a company that values its employees and actively contributes to the local community.
How to Apply If you are ready to take your career to the next level and make a difference in the lives of our customers, we want to hear from you! Apply today by submitting your resume and a cover letter detailing your experience and why you are the ideal candidate for this role.
Salary: $32,000 - $75,000 a year. Salary depends on performance. No cap on commissions.
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, marital/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We participate in the E-verify program with the Department of Homeland Security.
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Are you passionate about delivering exceptional customer service in the automotive industry? Do you have a knack for building relationships and providing top-notch service? Murgado Ford of Chicago, a proud member of the Murgado Automotive Group, is seeking a dedicated and detail-oriented Quick Lane Service Advisor to join our team. This is an exciting opportunity to work in a fast-paced environment where your efforts directly contribute to customer satisfaction and dealership success.
Key Responsibilities
Customer Interaction:
Greet customers as they arrive at the Quick Lane, assess their vehicle service needs, and provide them with detailed information on recommended services.
Service Recommendations:
Advise customers on necessary maintenance and repair services based on vehicle inspections, manufacturer recommendations, and dealership guidelines.
Scheduling:
Efficiently manage and schedule service appointments to optimize workflow and minimize customer wait times.
Communication:
Keep customers informed about the status of their vehicle, including any additional work needed, estimated completion times, and associated costs.
Sales:
Upsell additional services and products based on customer needs and vehicle condition, ensuring a balance between customer satisfaction and dealership profitability.
Documentation:
Accurately document all service work, including parts, labor, and any special instructions, in the dealership’s management system.
Team Collaboration:
Work closely with technicians, parts advisors, and other service team members to ensure timely and accurate completion of all service work.
Customer Follow-Up:
Conduct follow-up calls with customers to ensure they are satisfied with the service received and encourage repeat business.
Qualifications
Experience:
Previous experience as a Service Advisor, Customer Service Representative, or in a similar role within the automotive industry is preferred.
Communication Skills:
Strong verbal and written communication skills with the ability to explain technical information in a clear and concise manner.
Customer Service:
A genuine commitment to providing excellent customer service and building long-term customer relationships.
Organizational Skills:
Ability to manage multiple tasks efficiently and prioritize work in a busy environment.
Sales Ability:
Proven ability to upsell products and services while maintaining customer trust and satisfaction.
Technical Knowledge:
Basic understanding of automotive maintenance and repair services is a plus.
Computer Skills:
Proficiency with dealership management software, Microsoft Office, and other relevant technology.
Driver’s License:
A valid driver’s license with a clean driving record is required.
Benefits
Competitive Compensation:
Attractive base salary with opportunities for performance-based bonuses.
Comprehensive Benefits:
Health, dental, and vision insurance, 401K plan, and paid time off.
Employee Discounts:
Significant discounts on vehicle purchases, services, and parts.
Career Growth:
Opportunities for advancement within the dealership and the broader Murgado Automotive Group.
Training and Development:
Continuous training programs to enhance your skills and career development.
Supportive Environment:
A positive, team-oriented work environment that encourages professional growth.
Why Join Murgado Ford of Chicago?
Reputation:
Be part of a trusted brand known for its commitment to quality and customer service.
Innovation:
Work with a dealership that embraces the latest automotive technologies and service practices.
Community:
Join a company that values its employees and actively contributes to the local community.
How to Apply If you are ready to take your career to the next level and make a difference in the lives of our customers, we want to hear from you! Apply today by submitting your resume and a cover letter detailing your experience and why you are the ideal candidate for this role.
Salary: $32,000 - $75,000 a year. Salary depends on performance. No cap on commissions.
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, marital/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We participate in the E-verify program with the Department of Homeland Security.
#J-18808-Ljbffr