Hilton Worldwide, Inc.
Front Desk Supervisor - Conrad Fort Lauderdale Beach
Hilton Worldwide, Inc., Mission, Kansas, United States
Overview
Conrad Fort Lauderdale Beach is looking for a Front Desk Supervisor to join the Department Team. This luxurious oceanfront retreat offers style, service, and connection with globally inspired architecture and design. The hotel has 290 rooms with an expansive pool terrace with private cabanas, a 6th floor fitness center, a tranquil boutique Spa, over 10,000 square feet of meeting space, and 5 food and beverage outlets including a restaurant, pool side grill, cocktail lounge, marketplace, and in-room dining. Shift:
Various – must be available to weekdays, weekends, and holidays. Location:
Conrad Fort Lauderdale Beach, 551 N Ft Lauderdale Beach Blvd, Fort Lauderdale, FL 33304 Responsibilities
Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner Support and assist team members in handling guest inquiries and requests and in resolving guest complaints Schedule, assign daily work, lead pre-shift meetings, inform and train team members Monitor, observe and assist in evaluating team member performance Monitor lobby traffic and adjust staffing accordingly What we are looking for
Since being founded in 1919, Hilton has been a leader in the hospitality industry. We look for demonstration of our Values and key attributes: Hospitality
- Delivering exceptional guest experiences Integrity
- Do the right thing, all the time Leadership
- Leaders in our industry and communities Teamwork
- Team players in everything we do Ownership
- Owners of actions and decisions Now
- Operate with a sense of urgency and discipline Key attributes: Quality Productivity Customer Focus What it’s like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value for nearly a century. We are dedicated to providing exceptional guest experiences across our global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. The Benefits
Hilton supports the mental and physical wellbeing of all Team Members through innovative programs and benefits such as: Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education through Guild Education (various educational credentials including college degrees and professional certifications) 401K plan with company match Hilton Shares: Employee stock purchase program with a 15% discount Career growth and development Team Member Resource Groups Recognition and rewards programs Note:
Available benefits may vary depending on property-specific terms and conditions of employment. Schedule
Full-time
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Conrad Fort Lauderdale Beach is looking for a Front Desk Supervisor to join the Department Team. This luxurious oceanfront retreat offers style, service, and connection with globally inspired architecture and design. The hotel has 290 rooms with an expansive pool terrace with private cabanas, a 6th floor fitness center, a tranquil boutique Spa, over 10,000 square feet of meeting space, and 5 food and beverage outlets including a restaurant, pool side grill, cocktail lounge, marketplace, and in-room dining. Shift:
Various – must be available to weekdays, weekends, and holidays. Location:
Conrad Fort Lauderdale Beach, 551 N Ft Lauderdale Beach Blvd, Fort Lauderdale, FL 33304 Responsibilities
Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner Support and assist team members in handling guest inquiries and requests and in resolving guest complaints Schedule, assign daily work, lead pre-shift meetings, inform and train team members Monitor, observe and assist in evaluating team member performance Monitor lobby traffic and adjust staffing accordingly What we are looking for
Since being founded in 1919, Hilton has been a leader in the hospitality industry. We look for demonstration of our Values and key attributes: Hospitality
- Delivering exceptional guest experiences Integrity
- Do the right thing, all the time Leadership
- Leaders in our industry and communities Teamwork
- Team players in everything we do Ownership
- Owners of actions and decisions Now
- Operate with a sense of urgency and discipline Key attributes: Quality Productivity Customer Focus What it’s like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value for nearly a century. We are dedicated to providing exceptional guest experiences across our global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. The Benefits
Hilton supports the mental and physical wellbeing of all Team Members through innovative programs and benefits such as: Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education through Guild Education (various educational credentials including college degrees and professional certifications) 401K plan with company match Hilton Shares: Employee stock purchase program with a 15% discount Career growth and development Team Member Resource Groups Recognition and rewards programs Note:
Available benefits may vary depending on property-specific terms and conditions of employment. Schedule
Full-time
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