Ocoord
Client Engagement and Support Specialist Charlotte, NC Client Success
Ocoord, Charlotte, North Carolina, United States, 28245
Client Engagement and Support Specialist
Charlotte, NC Full-Time Client Success 01
Position Overview
We are seeking a dynamic Client Engagement and Support Specialist to join our team at Ocoord, a leading compliance platform for medical and dental practices. This role is pivotal in ensuring exceptional post-onboarding client engagement and ongoing support, contributing to the retention and satisfaction of our clients. As a part of a thriving start-up environment, the ideal candidate should embrace the challenge of wearing multiple hats and thrive in a fast-paced setting. 02
Key Responsibilities
Customer Onboarding:
Lead post-signup client engagement initiatives to ensure a seamless transition and high satisfaction levels. Ongoing Support:
Provide ongoing support via email and screen shares to Ocoord customers. Data Collection:
Maintain organized and detailed records of client interactions and feedback. Customer Retention:
Leverage insights to develop and implement strategies and content to reduce the number of support-based interactions. Product Improvement:
Collaborate with internal teams to enhance product features and client services based on customer support feedback and insights. Material Development:
Develop customer-facing feature-based education content. 03
Qualifications
Communication:
Exceptional communication and interpersonal skills. Organized:
Proven ability in task management and organization. Experience:
Customer service or client-facing roles, preferably in the healthcare, tech, or compliance sectors. Style:
Ability to work independently and as part of a team in a fast-paced start-up environment. Critical Thinking:
A proactive, problem-solving attitude and the ability to adapt to changing priorities. Desire:
To disrupt an antiquated, typically mundane, industry through technology and enjoy all of the challenges we will face accomplishing this. Apply for this Job
Your name Location Phone Resume/CV Choose file(s) to upload Attach the documents: DOC, pdf, DOCX, TXT, RTF.
#J-18808-Ljbffr
Charlotte, NC Full-Time Client Success 01
Position Overview
We are seeking a dynamic Client Engagement and Support Specialist to join our team at Ocoord, a leading compliance platform for medical and dental practices. This role is pivotal in ensuring exceptional post-onboarding client engagement and ongoing support, contributing to the retention and satisfaction of our clients. As a part of a thriving start-up environment, the ideal candidate should embrace the challenge of wearing multiple hats and thrive in a fast-paced setting. 02
Key Responsibilities
Customer Onboarding:
Lead post-signup client engagement initiatives to ensure a seamless transition and high satisfaction levels. Ongoing Support:
Provide ongoing support via email and screen shares to Ocoord customers. Data Collection:
Maintain organized and detailed records of client interactions and feedback. Customer Retention:
Leverage insights to develop and implement strategies and content to reduce the number of support-based interactions. Product Improvement:
Collaborate with internal teams to enhance product features and client services based on customer support feedback and insights. Material Development:
Develop customer-facing feature-based education content. 03
Qualifications
Communication:
Exceptional communication and interpersonal skills. Organized:
Proven ability in task management and organization. Experience:
Customer service or client-facing roles, preferably in the healthcare, tech, or compliance sectors. Style:
Ability to work independently and as part of a team in a fast-paced start-up environment. Critical Thinking:
A proactive, problem-solving attitude and the ability to adapt to changing priorities. Desire:
To disrupt an antiquated, typically mundane, industry through technology and enjoy all of the challenges we will face accomplishing this. Apply for this Job
Your name Location Phone Resume/CV Choose file(s) to upload Attach the documents: DOC, pdf, DOCX, TXT, RTF.
#J-18808-Ljbffr