American Public Health Association
Marketing Associate/Customer Service Representative Part-time (Title Update)
American Public Health Association, Washington, District of Columbia, us, 20022
Overview
(The Job Title and Description has been updated) This position supports sales and marketing efforts by providing a variety of services, solutions, and support to the publications team as well as existing customers and member services. This includes, but is not limited to, marketing, processing book orders, shipping, sending/receiving invoices, and purchase orders. The Marketing Associate is responsible for ensuring that customer orders are fulfilled in a timely and satisfactory manner for APHA Press and the Publications Services Unit. This position will also handle marketing efforts for APHA Press and the publications department. Responsibilities
Perform marketing functions such as biweekly eblasts, ad placement, and catalog development. Launch new products to market, from writing copy to deploying marketing plans. Provide pleasant and professional interaction with customers and distributors via phone and email. Receive, process, track, and complete book orders, including orders for distributors such as AMAZON. Data entry of customer orders, shipments, payment applications, and order tracking. Complete customer follow-up communications to ensure order and service expectations are met. Work with print-on-demand vendors, including uploading daily orders, tracking, and reporting. Collaborate with the fulfillment center for uploading orders, tracking, reporting, and invoice coding. Manage a database for customer orders, invoices, and promotional activities. Perform ongoing marketing duties as assigned. Coordinate with the Membership Unit for cross-promotional activities. Approximately 70% of the time will be dedicated to marketing, and 30% to customer service and fulfillment. Perform other duties as assigned. Qualifications
Associate or graduate degree or equivalent experience. One to three years of experience in marketing, sales, and customer service. One to three years of experience managing product inventory. Proficiency in Microsoft Office Suite is required. Experience in order processing from customer service through fulfillment.
Skills/Competencies:
Highly organized, accurate, personable, with the ability to empathize with customers. Ability to multitask. Strong communication skills. Self-motivated and organized. Ability to think strategically and work independently. Collaborate effectively with other department staff. Attention to detail. Conflict resolution skills. Excellent phone etiquette. Data entry skills. Deep knowledge of shipping methods, USPS, UPS, FedEx, and DHL.
Physical Requirements:
The employee is primarily required to sit or stand up to 7 hours daily. Must frequently lift and/or move up to 25-55 pounds. Position is based in downtown DC near several metro stations. Hybrid work environment. Hours:
21 hours per week, part-time, Monday - Friday (daytime). Number of openings: 1. Applicants interested in this position should submit the following at:
https://careers-apha.icims.com Cover letter Resume A writing sample Salary requirement At least 2 supervisory references and 1 professional reference (name, title, company, phone number, email) Vaccination Policy:
New hires and employees must adhere to the APHA COVID-19 Vaccination Mandate Policy. Closing Date:
Open until filled Salary Range:
Mid to high 20’s (salary commensurate with experience & job role). APHA offers a competitive salary and excellent benefits. EEO/AA/VETS/DISABILITY:
APHA is strongly committed to diversity in its workplace.
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(The Job Title and Description has been updated) This position supports sales and marketing efforts by providing a variety of services, solutions, and support to the publications team as well as existing customers and member services. This includes, but is not limited to, marketing, processing book orders, shipping, sending/receiving invoices, and purchase orders. The Marketing Associate is responsible for ensuring that customer orders are fulfilled in a timely and satisfactory manner for APHA Press and the Publications Services Unit. This position will also handle marketing efforts for APHA Press and the publications department. Responsibilities
Perform marketing functions such as biweekly eblasts, ad placement, and catalog development. Launch new products to market, from writing copy to deploying marketing plans. Provide pleasant and professional interaction with customers and distributors via phone and email. Receive, process, track, and complete book orders, including orders for distributors such as AMAZON. Data entry of customer orders, shipments, payment applications, and order tracking. Complete customer follow-up communications to ensure order and service expectations are met. Work with print-on-demand vendors, including uploading daily orders, tracking, and reporting. Collaborate with the fulfillment center for uploading orders, tracking, reporting, and invoice coding. Manage a database for customer orders, invoices, and promotional activities. Perform ongoing marketing duties as assigned. Coordinate with the Membership Unit for cross-promotional activities. Approximately 70% of the time will be dedicated to marketing, and 30% to customer service and fulfillment. Perform other duties as assigned. Qualifications
Associate or graduate degree or equivalent experience. One to three years of experience in marketing, sales, and customer service. One to three years of experience managing product inventory. Proficiency in Microsoft Office Suite is required. Experience in order processing from customer service through fulfillment.
Skills/Competencies:
Highly organized, accurate, personable, with the ability to empathize with customers. Ability to multitask. Strong communication skills. Self-motivated and organized. Ability to think strategically and work independently. Collaborate effectively with other department staff. Attention to detail. Conflict resolution skills. Excellent phone etiquette. Data entry skills. Deep knowledge of shipping methods, USPS, UPS, FedEx, and DHL.
Physical Requirements:
The employee is primarily required to sit or stand up to 7 hours daily. Must frequently lift and/or move up to 25-55 pounds. Position is based in downtown DC near several metro stations. Hybrid work environment. Hours:
21 hours per week, part-time, Monday - Friday (daytime). Number of openings: 1. Applicants interested in this position should submit the following at:
https://careers-apha.icims.com Cover letter Resume A writing sample Salary requirement At least 2 supervisory references and 1 professional reference (name, title, company, phone number, email) Vaccination Policy:
New hires and employees must adhere to the APHA COVID-19 Vaccination Mandate Policy. Closing Date:
Open until filled Salary Range:
Mid to high 20’s (salary commensurate with experience & job role). APHA offers a competitive salary and excellent benefits. EEO/AA/VETS/DISABILITY:
APHA is strongly committed to diversity in its workplace.
#J-18808-Ljbffr