Base One Technologies
o Applying advanced analytical skills and technical resources at the tactical levels and implementing infrastructure solutions supporting command decision making and execution of mission requirements
o Support the implementation of new technologies and equipment in the lab environment
o Assesses network topology and device configurations identifying critical security concerns and providing security best practice recommendations
o Advises and provides insight on development of lab standard operating procedures (SOPs) and policies
o Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users
o Provide support for MacOS and iOS to users
o Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues
o Monitor and respond to users on IT helpdesk channels and phone lines
o Assist in the management of user accounts and resetting credentials
o Performing implementation of granular access control, and monitor systems for acceptable performance and user accessibility, establish back-ups, and monitor systems security
o Troubleshoot and resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks. Monitor channels for storage-related network and system issues and remediate them as they occur
Required Skills:
o Must have an active DoD Secret clearance, TS/SCI clearance is preferred
o Must be able to obtain DHS Suitability
o 5+ years of directly relevant experience in system administration
o Experience with multiple operating systems, to include Linux/Unix & MacOS
o Experience and knowledge of networking and network administration
o Experience with Virtual Private Networks (VPN)
o Experience with virtual desktops (Citrix, VMWare)
o Must be able to work collaboratively across physical locations
Desired Skills:
o Experience working with SIEMs to include ELK and Splunk
o Virtualization automation and optimization
o Experience working with Jamf Pro, DEP, and Enterprise Connect implementation
o Experience with writing technical procedures and standard operating procedures
Required Education:
BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 7+ years lab management or systems administration experience.
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