Shelter House, Inc
Overview
Title:
Senior Case Manager
Department:
Loudoun Homeless Service Center
Reports to:
Assistant Director of Programs
Salary Range:
$58K-$63K
Location:
Leesburg, VA
Duration:
Temporary Until December 2026
FLSA Status:
Exempt
About Us:
Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.)
About the Role:
Senior Case Manager is responsible for leading the shelter case management team to provide comprehensive services to households experiencing homelessness to end their homelessness. The Senior Case Manager will carry a caseload at the hotel site. The position requires a client-centered approach that respects self-determination, involves them in decision-making, and empowers them to achieve their goals. Effective collaboration with community partners and service providers is essential for providing holistic support and addressing any gaps in care. The role also involves maintaining accurate documentation and preparing reports to ensure compliance with organizational policies and funding requirements. The role involves developing and implementing individualized plans to secure permanent housing.
The Senior Case Manager will lead the team in prioritizing housing solutions, collaborate closely with the assistant director of programs, and ensure that both on-site and hotel locations maintain the necessary capacity to meet community needs. Additionally, the Senior Case Manager will provide direct support to Case Managers to enhance service delivery.
Responsibilities
Carry a caseload of participants at the off-site hotel location
Develop individualized housing-first service plans and guide participants through ending their homelessness
Include housing location service, referral, and advocacy
Facilitate housing-relation tasks such as collecting necessary documents
Assist with developing a rental assistance package for participants utilizing a variety of funding sources, properly document the distribution of funds, and lead the recertification process if additional funds are needed to maintain housing
Develop and implement individualized plans to help participants secure and maintain permanent housing
Assist participants in securing basic needs items and services, including clothing, employment, childcare, etc.
Empower and support participants in the successful completion of their identified goals
Provide services that are convenient and accessible for participants, including off-site visits
Lead the case management team in providing effective services to the participants
Provide direct support to Case Managers, including phone screenings, diversion support, and guidance on complex cases
De-escalate any safety concerns promptly and compassionately
Complete and submit all documentation required for incidents before the end of the shift
Collaboration & Administrative Support
Function as a contributing member of a multidisciplinary team to ensure timely service delivery
Assure that all relevant information about participants is disseminated to all appropriate staff members promptly
Monitors participants progress by regular, ongoing contact with individuals receiving services and contact with collaborative service providers both external and internal necessary assessments. Make referrals to support participants' goals and needs
Manage tasks and scanning as needed to have a complete and current chart
Participate in weekly staff meetings and training as directed by the supervisor
Collaborate closely with the Assistant Director of Programs, hotel staff, LHSC site, and intake and referral (I&R) team to ensure that bed capacity meets community needs
Proactively communicate caseload coverage and provide a brief of outstanding tasks when absent from work
Ensure accurate and timely entry of participants data into the Homeless Management Information System (HMIS) and oversee data entry by direct reports
Maintain HMIS accuracy and data clean-ups monthly
Facilitate ongoing reviews of participant’s service plans, and leading meetings and supervision sessions as needed
Participate in intakes, on-call manager rotations, and support file audits and intake process reviews
Other
Work as a contributing team member within Shelter House and external agencies
Exemplify Shelter House core values
Perform other assigned duties as needed
Required
A bachelor’s degree in human services/related field or commensurate experience
3+ years of street outreach/case management/direct services/other related experience
Strong written and oral communication skills
Ability to prioritize competing priorities and make sound judgments
Ability to complete tasks while navigating frequent interruptions
Ability to deliver creative, resourceful solutions to unique challenges
Strong organizational and time management skills
Valid Driver’s License and reliable transportation
Ability to Drive a 15-passenger van
Willingness to work evenings and weekends and as needed
Physical Requirements
Annual TB Test is required
Ability to sit or stand for long periods
Ability to lift items weighing 10-20 pounds
Benefits
Medical, Dental & Vision Insurance
401K contributions with a 4% employer match
11 Paid Holidays, a Floating Holiday and the opportunity to take your Birthday Off
Two Semi-Annual Team Building Events
We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Shelter House is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.
Shelter House also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email peopleandculture@shelterhouse.org
ADA Statement: Shelter House will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Any person in need of an accommodation should contact Human Resources directly for assistance.
Equal Employment Opportunity:
Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.
Drug and Alcohol-Free Workplace Policy:
Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.
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Senior Case Manager
Department:
Loudoun Homeless Service Center
Reports to:
Assistant Director of Programs
Salary Range:
$58K-$63K
Location:
Leesburg, VA
Duration:
Temporary Until December 2026
FLSA Status:
Exempt
About Us:
Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.)
About the Role:
Senior Case Manager is responsible for leading the shelter case management team to provide comprehensive services to households experiencing homelessness to end their homelessness. The Senior Case Manager will carry a caseload at the hotel site. The position requires a client-centered approach that respects self-determination, involves them in decision-making, and empowers them to achieve their goals. Effective collaboration with community partners and service providers is essential for providing holistic support and addressing any gaps in care. The role also involves maintaining accurate documentation and preparing reports to ensure compliance with organizational policies and funding requirements. The role involves developing and implementing individualized plans to secure permanent housing.
The Senior Case Manager will lead the team in prioritizing housing solutions, collaborate closely with the assistant director of programs, and ensure that both on-site and hotel locations maintain the necessary capacity to meet community needs. Additionally, the Senior Case Manager will provide direct support to Case Managers to enhance service delivery.
Responsibilities
Carry a caseload of participants at the off-site hotel location
Develop individualized housing-first service plans and guide participants through ending their homelessness
Include housing location service, referral, and advocacy
Facilitate housing-relation tasks such as collecting necessary documents
Assist with developing a rental assistance package for participants utilizing a variety of funding sources, properly document the distribution of funds, and lead the recertification process if additional funds are needed to maintain housing
Develop and implement individualized plans to help participants secure and maintain permanent housing
Assist participants in securing basic needs items and services, including clothing, employment, childcare, etc.
Empower and support participants in the successful completion of their identified goals
Provide services that are convenient and accessible for participants, including off-site visits
Lead the case management team in providing effective services to the participants
Provide direct support to Case Managers, including phone screenings, diversion support, and guidance on complex cases
De-escalate any safety concerns promptly and compassionately
Complete and submit all documentation required for incidents before the end of the shift
Collaboration & Administrative Support
Function as a contributing member of a multidisciplinary team to ensure timely service delivery
Assure that all relevant information about participants is disseminated to all appropriate staff members promptly
Monitors participants progress by regular, ongoing contact with individuals receiving services and contact with collaborative service providers both external and internal necessary assessments. Make referrals to support participants' goals and needs
Manage tasks and scanning as needed to have a complete and current chart
Participate in weekly staff meetings and training as directed by the supervisor
Collaborate closely with the Assistant Director of Programs, hotel staff, LHSC site, and intake and referral (I&R) team to ensure that bed capacity meets community needs
Proactively communicate caseload coverage and provide a brief of outstanding tasks when absent from work
Ensure accurate and timely entry of participants data into the Homeless Management Information System (HMIS) and oversee data entry by direct reports
Maintain HMIS accuracy and data clean-ups monthly
Facilitate ongoing reviews of participant’s service plans, and leading meetings and supervision sessions as needed
Participate in intakes, on-call manager rotations, and support file audits and intake process reviews
Other
Work as a contributing team member within Shelter House and external agencies
Exemplify Shelter House core values
Perform other assigned duties as needed
Required
A bachelor’s degree in human services/related field or commensurate experience
3+ years of street outreach/case management/direct services/other related experience
Strong written and oral communication skills
Ability to prioritize competing priorities and make sound judgments
Ability to complete tasks while navigating frequent interruptions
Ability to deliver creative, resourceful solutions to unique challenges
Strong organizational and time management skills
Valid Driver’s License and reliable transportation
Ability to Drive a 15-passenger van
Willingness to work evenings and weekends and as needed
Physical Requirements
Annual TB Test is required
Ability to sit or stand for long periods
Ability to lift items weighing 10-20 pounds
Benefits
Medical, Dental & Vision Insurance
401K contributions with a 4% employer match
11 Paid Holidays, a Floating Holiday and the opportunity to take your Birthday Off
Two Semi-Annual Team Building Events
We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Shelter House is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.
Shelter House also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email peopleandculture@shelterhouse.org
ADA Statement: Shelter House will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Any person in need of an accommodation should contact Human Resources directly for assistance.
Equal Employment Opportunity:
Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.
Drug and Alcohol-Free Workplace Policy:
Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.
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