Customer Data Analyst Job at Upside in San Francisco

Join our founding team as a Customer Data Analyst at Upside. This role places you directly with the CEO, shaping how we deliver value to customers and evolve our product.

Base Pay Range

$120,000 – $150,000 per year

Responsibilities

• Own design‑partner outcomes: onboard, troubleshoot, and guide early customers to measurable wins and deeper adoption.
• Analyze multi‑source data: wrangle CRM/RevOps, marketing touchpoints, and product signals; uncover patterns and attribution insights that change decisions.
• Tell the story: package findings into short narratives, dashboards, and recommendations executives will act on; help create QBR and board slides.
• Close the loop with product: translate customer pain and data learnings into prioritized, testable product requirements.
• Build for scale: create playbooks, frameworks, and lightweight instrumentation that make future implementations faster and more reliable.
• Be the voice of reality: pressure‑test assumptions, validate data quality, and call out hallucinations before customers see them.

Qualifications

• 4–5 years in customer success, data analysis, management consulting, RevOps, or similar, ideally in B2B SaaS.
• GTM fluency: strong understanding of how sales/marketing/revenue ops run (pipelines, campaigns, stages, SLAs, attribution basics).
• Hands‑on analytics: strong SQL; comfortable with spreadsheets and a BI tool (Mode/Metabase/Looker/Power BI). Python/R is a plus.
• Data storytelling: ability to turn a messy dataset into a concise executive report.
• Customer presence: consultative, calm under ambiguity, and credible with VP/C‑level stakeholders.
• Builder energy: prefer 0→1, document as you go, and don’t wait for perfect specs.
• Bonus: management consulting, early‑stage startup experience, dbt familiarity, Salesforce/HubSpot/Gong chops, knowledge of MMM/multi‑touch attribution tradeoffs.

Why Upside

• Work directly with founders who built a unicorn; high‑leverage problems, close partnership with the CEO.
• Shape the future of AI‑powered GTM analytics and insights.
• Hands‑on influence on innovative companies’ GTM strategy.
• Opportunity to grow with the company and build an analytics and insights team.

We’re an equal‑opportunity employer. If you’re excited about the role but don’t meet every bullet, we still want to hear from you.