Call Center Representative Job at Elevare Branding in Boston

About Us

Elevare Branding is a forward‑thinking marketing and client solutions agency dedicated to helping brands elevate their presence and build meaningful customer relationships. Our team thrives on creativity, precision, and professionalism—delivering tailored strategies that drive measurable results. We believe in developing our people as much as we do our clients, fostering an environment where innovation and growth go hand in hand.

Job Description

We are seeking a Call Center Representative who will serve as the voice of Elevare Branding. The ideal candidate will handle client inquiries, provide exceptional customer service, and ensure every interaction reflects our company’s values of excellence and care. This role requires strong communication skills, attention to detail, and a commitment to creating positive customer experiences.

Responsibilities

• Handle inbound and outbound calls in a professional and courteous manner.
• Provide accurate information regarding products and services.
• Resolve client issues efficiently while maintaining a positive tone.
• Document customer interactions and feedback accurately.
• Collaborate with internal departments to ensure customer satisfaction.
• Maintain a high level of professionalism and empathy in every call.

Qualifications

• High school diploma or equivalent (Associate or Bachelor’s degree preferred).
• Previous experience in customer service, call center, or related field.
• Excellent verbal communication and active listening skills.
• Strong organizational and multitasking abilities.
• Proficiency in basic computer systems and CRM software.
• A positive attitude and a commitment to team success.

Benefits

• Competitive annual salary ($47,000–$51,000).
• Career development and growth opportunities within the company.
• Supportive and dynamic team environment.
• Comprehensive training and performance‑based incentives.
• Stable, full‑time employment with advancement potential.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Marketing Services