Call Center Representative Job at TEKsystems in Louisville

Call Center Representative

Join a dynamic and award‑nominated call center team during peak tax season! We’re looking for energetic and customer‑focused individuals to support both tax professionals and consumers using our client’s tax software and refund programs. If you thrive in a fast‑paced environment, enjoy helping others, and are ready to take the next step in your customer service career—this is the role for you.

What You’ll Do

• Handle 50+ inbound calls per day from tax professionals and consumers regarding tax software and refund programs
• Provide support via phone, chat, and email
• Assist consumers with refund advance programs and troubleshoot account issues
• Conduct outbound “discovery” calls to previous customers to gauge interest in renewing services
• Accurately document all customer interactions for trend analysis and quality assurance
• Maintain high service levels and call quality standards
• Collaborate with team members and leadership to ensure a positive customer experience

What We’re Looking For

• 2+ years of customer service experience (call center preferred)
• Experience with chat/email support and navigating multiple systems
• High school diploma or GED required
• Experience in financial services, banking, or tax support is a plus

Work Schedule

• Training: 2 weeks, 8:45 AM – 5:00 PM (1‑hour lunch)
• December: 8:45 AM – 6:00 PM
• January–March: 8:45 AM – 8:00 PM
• Saturdays (Jan–Mar): 11:00 AM – 3:00 PM
• Must be open to occasional extended hours and overtime during peak season

Why You’ll Love It Here

• Fun, engaging culture with themed Fridays and a supportive team environment
• Spacious break room with food market and even a basketball hoop!
• Unlimited overtime opportunities during peak season
• Opportunity to gain valuable experience in the financial and tech industries
• Work with a team in the running for Mid‑Size Call Center of the Year and Contact Center Manager of the Year

Pay And Benefits

The pay range for this position is $20.00 - $20.00/hr.

Benefits are subject to change and may depend on your job classification and length of employment. Eligible employees may receive:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (voluntary life & AD&D)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation or sick leave)

Workplace Type

This is a fully onsite position in Louisville, KY.

Application Deadline

This position is anticipated to close on Oct 30, 2025.

Equal Opportunity Employer

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.