JPMorganChase
eCommerce Product Solutions Director-Payments-Executive Director
JPMorganChase, New York, New York, us, 10261
eCommerce Product Solutions Director‑Payments‑Executive Director
Unlock your potential as a leader in product solutions, where you will guide sales advisory, optimize complex problem‑solving, and shape customer‑centric strategies. Leverage your expertise to make a lasting impact in a fast‑paced, collaborative environment.
As a Product Solutions Director for eCommerce Payments Products and Solutions within the Merchant Services division of JPMorgan Payments, you are an expert in a cluster of products and the sales cycle. You craft complex solutions, partner with Sales to identify and capture market opportunities, and create new ways for teams to continuously deliver value to customers. Merchant Services is the global payment processing business for JPMorgan Chase & Co, processing over $2.2 trillion in annual transaction volume. The ideal candidate facilitates and influences product, sales, and technology transformations and understands how corporations leverage payments and fintech services.
Job Responsibilities
Advises the Product Solutions teams on solutioning and adopting new and existing client‑facing products and capabilities while crafting complex solutions and assessing risk to enhance the customer experience.
Leverages extensive knowledge of a cluster of products and capabilities to manage the strategic development of end‑to‑end product solution strategies and processes.
Partners with Sales to advise on strategic pricing for deals, contributes to the development of sales training and collateral, and oversees Request for Proposal (RFP) responses.
Manages the collection of client feedback and oversees the delivery of feedback to Product teams.
Partners with Product Management to create a compelling Product vision and roadmap.
Designs and helps to develop and scale best‑in‑class, digital‑first payments products & solutions for clients needing to conduct eCommerce.
Leads, inspires, develops, & recruits a talented team of direct and matrixed team members.
Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation.
Required Qualifications, Capabilities, And Skills
8+ years of experience or equivalent expertise leading and developing solutions across multiple teams and a cluster of products.
Extensive experience facilitating sales cycle activities and developing and optimizing strategies and processes.
Demonstrable experience structuring and handling complex solutions for business problems to meet clients’ needs.
Experience with, deep knowledge of and passion for eCommerce and retailing—including merchandising, logistics, returns, endless‑aisle, and/or omnichannel selling (B2C and/or B2B and/or Direct‑to‑Consumer).
Commercially savvy, with aptitude managing a P&L.
Strong sense of ownership, initiative, and accountability within an ambitious fintech environment.
Bridge‑builder who can inspire confidence between business & technical teams, and across business units including marketing, risk, finance, and servicing.
Strong executive presence, very capable and comfortable communicator, confident in interacting with and presenting to all levels of management.
Experience driving change within organizations and managing stakeholders across multiple functions.
Preferred Qualifications, Capabilities, And Skills
Recognized thought leader within a related field.
Bachelor’s degree; MBA preferred.
Experience in strategy consulting.
Familiarity with software product development life cycle.
Familiarity with payments, merchant services, merchant acquiring, payment processing, and fintech payments products.
Federal Deposit Insurance Act This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase’s review of criminal conviction history, including pretrial diversions or program entries.
About JPMorgan Chase JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
Equal Opportunity Employer We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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As a Product Solutions Director for eCommerce Payments Products and Solutions within the Merchant Services division of JPMorgan Payments, you are an expert in a cluster of products and the sales cycle. You craft complex solutions, partner with Sales to identify and capture market opportunities, and create new ways for teams to continuously deliver value to customers. Merchant Services is the global payment processing business for JPMorgan Chase & Co, processing over $2.2 trillion in annual transaction volume. The ideal candidate facilitates and influences product, sales, and technology transformations and understands how corporations leverage payments and fintech services.
Job Responsibilities
Advises the Product Solutions teams on solutioning and adopting new and existing client‑facing products and capabilities while crafting complex solutions and assessing risk to enhance the customer experience.
Leverages extensive knowledge of a cluster of products and capabilities to manage the strategic development of end‑to‑end product solution strategies and processes.
Partners with Sales to advise on strategic pricing for deals, contributes to the development of sales training and collateral, and oversees Request for Proposal (RFP) responses.
Manages the collection of client feedback and oversees the delivery of feedback to Product teams.
Partners with Product Management to create a compelling Product vision and roadmap.
Designs and helps to develop and scale best‑in‑class, digital‑first payments products & solutions for clients needing to conduct eCommerce.
Leads, inspires, develops, & recruits a talented team of direct and matrixed team members.
Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation.
Required Qualifications, Capabilities, And Skills
8+ years of experience or equivalent expertise leading and developing solutions across multiple teams and a cluster of products.
Extensive experience facilitating sales cycle activities and developing and optimizing strategies and processes.
Demonstrable experience structuring and handling complex solutions for business problems to meet clients’ needs.
Experience with, deep knowledge of and passion for eCommerce and retailing—including merchandising, logistics, returns, endless‑aisle, and/or omnichannel selling (B2C and/or B2B and/or Direct‑to‑Consumer).
Commercially savvy, with aptitude managing a P&L.
Strong sense of ownership, initiative, and accountability within an ambitious fintech environment.
Bridge‑builder who can inspire confidence between business & technical teams, and across business units including marketing, risk, finance, and servicing.
Strong executive presence, very capable and comfortable communicator, confident in interacting with and presenting to all levels of management.
Experience driving change within organizations and managing stakeholders across multiple functions.
Preferred Qualifications, Capabilities, And Skills
Recognized thought leader within a related field.
Bachelor’s degree; MBA preferred.
Experience in strategy consulting.
Familiarity with software product development life cycle.
Familiarity with payments, merchant services, merchant acquiring, payment processing, and fintech payments products.
Federal Deposit Insurance Act This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase’s review of criminal conviction history, including pretrial diversions or program entries.
About JPMorgan Chase JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
Equal Opportunity Employer We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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