IDR, Inc.
Software Support Engineer
IDR is seeking a
Software Support Engineer
to join one of our top Tech clients in Santa Clara, CA. This role offers an exciting opportunity to get your foot in the door with one of the largest digital technology organizations! If you're looking to get your foot in the door with one of the most innovative industry leaders...Apply today!
Position Overview The Technical Support Engineer generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer’s problem cannot be resolved directly by first-level resources.
Responsibilities
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
May be involved in customer installation and training.
Provides support to customer/users where the product is highly technical or sophisticated in nature.
Required Skills
2+ years' experience in SQL scripting
Must have experience supporting customers and/or end-users from a technical standpoint
Must have experience providing remote administration via SSH, SNMP, WMI, PowerShell
Experience in one (or more) Web Technologies (Apache, Tomcat, HTML, XML, JSON)
Experience using or supporting ServiceNow Platforms
Understanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer and ports
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
Seniority Level
Associate
Employment Type
Contract
Job Function
Information Technology
Industries
Technology, Information and Media
Referrals increase your chances of interviewing at IDR, Inc. by 2x
#J-18808-Ljbffr
Software Support Engineer
to join one of our top Tech clients in Santa Clara, CA. This role offers an exciting opportunity to get your foot in the door with one of the largest digital technology organizations! If you're looking to get your foot in the door with one of the most innovative industry leaders...Apply today!
Position Overview The Technical Support Engineer generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer’s problem cannot be resolved directly by first-level resources.
Responsibilities
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
May be involved in customer installation and training.
Provides support to customer/users where the product is highly technical or sophisticated in nature.
Required Skills
2+ years' experience in SQL scripting
Must have experience supporting customers and/or end-users from a technical standpoint
Must have experience providing remote administration via SSH, SNMP, WMI, PowerShell
Experience in one (or more) Web Technologies (Apache, Tomcat, HTML, XML, JSON)
Experience using or supporting ServiceNow Platforms
Understanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer and ports
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
Seniority Level
Associate
Employment Type
Contract
Job Function
Information Technology
Industries
Technology, Information and Media
Referrals increase your chances of interviewing at IDR, Inc. by 2x
#J-18808-Ljbffr