The Sports Facilities Companies
Operations Lead - Washington Harbour Ice Rink
The Sports Facilities Companies, Washington, District of Columbia, us, 20022
Operations Lead - Washington Harbour Ice Rink
Join to apply for the Operations Lead - Washington Harbour Ice Rink role at The Sports Facilities Companies.
OPERATIONS LEAD - Washington Harbour Ice Rink
Sports Facilities Management, LLC
Location: Washington, DC
Department: OPERATIONS
Reports To: GENERAL MANAGER
Status: PART-TIME SEASONAL (NON-EXEMPT)
Washington Harbour Ice Rink is a premier sport, recreation and entertainment Ice Arena focused on improving the health and economic vitality of Washington, DC. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Washington Harbour Ice Rink is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper‑growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission‑focused company is highly entrepreneurial, team‑oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
Position Summary
The Operations Lead is expected to provide excellent guest service and help cultivate a memorable facility experience. There will be event and supervisory responsibilities including setup and tear‑down and assisting with execution. This position will also have a large role in supporting daily operations, preventative maintenance, and facility upkeep.
Primary Responsibilities
Serve as a Operations Team shift lead
Assist with training and monitoring quality control for the Operations Department
Perform setup and tear‑down duties according to event and program specifications
Support all aspects of facility operations
Assist in performing preventative maintenance work
Assist with monitoring quality control of vendor performance
Consistently communicate issues and relevant updates to direct supervisor
Greet and serve all guests according to our Guest 1st Service model standards
Act as a liaison between the venue and the guests
Assist with ensuring all aspects of the facility are clean, safe, and guest‑ready
Help maintain and keep inventory of departmental and facility assets
Assist in making sure all facility equipment is in proper working order
Assist with identity and mitigating safety issues throughout the facility
Assist with medical and security issues throughout the facility according to our Emergency Action Plan training standards
Additional duties as assigned by management
Minimum Qualifications
Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
Previous supervisory experience is preferred
Excellent communication skills, both verbal and written
Ability to maintain focus in a high‑volume, fast‑paced environment
Must have excellent guest service skills
Must be detail‑oriented and have outstanding organizational skills
Ability to multi‑task, prioritize, and remain calm and focused in difficult and stressful situations
Must be respectful and friendly
Must work well with others
Must take personal initiative for the betterment of the team and venue
Commitment to the safety and well‑being of others
Have a basic understanding of ice event and/or facility operations preferred
Working Conditions And Physical Demands
Must be able to lift 50 pounds waist high
May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
Facility has intermittent noise
Salary: $17.50 - $19.00 per hour
(Job Posted by ApplicantPro)
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OPERATIONS LEAD - Washington Harbour Ice Rink
Sports Facilities Management, LLC
Location: Washington, DC
Department: OPERATIONS
Reports To: GENERAL MANAGER
Status: PART-TIME SEASONAL (NON-EXEMPT)
Washington Harbour Ice Rink is a premier sport, recreation and entertainment Ice Arena focused on improving the health and economic vitality of Washington, DC. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Washington Harbour Ice Rink is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper‑growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission‑focused company is highly entrepreneurial, team‑oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
Position Summary
The Operations Lead is expected to provide excellent guest service and help cultivate a memorable facility experience. There will be event and supervisory responsibilities including setup and tear‑down and assisting with execution. This position will also have a large role in supporting daily operations, preventative maintenance, and facility upkeep.
Primary Responsibilities
Serve as a Operations Team shift lead
Assist with training and monitoring quality control for the Operations Department
Perform setup and tear‑down duties according to event and program specifications
Support all aspects of facility operations
Assist in performing preventative maintenance work
Assist with monitoring quality control of vendor performance
Consistently communicate issues and relevant updates to direct supervisor
Greet and serve all guests according to our Guest 1st Service model standards
Act as a liaison between the venue and the guests
Assist with ensuring all aspects of the facility are clean, safe, and guest‑ready
Help maintain and keep inventory of departmental and facility assets
Assist in making sure all facility equipment is in proper working order
Assist with identity and mitigating safety issues throughout the facility
Assist with medical and security issues throughout the facility according to our Emergency Action Plan training standards
Additional duties as assigned by management
Minimum Qualifications
Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
Previous supervisory experience is preferred
Excellent communication skills, both verbal and written
Ability to maintain focus in a high‑volume, fast‑paced environment
Must have excellent guest service skills
Must be detail‑oriented and have outstanding organizational skills
Ability to multi‑task, prioritize, and remain calm and focused in difficult and stressful situations
Must be respectful and friendly
Must work well with others
Must take personal initiative for the betterment of the team and venue
Commitment to the safety and well‑being of others
Have a basic understanding of ice event and/or facility operations preferred
Working Conditions And Physical Demands
Must be able to lift 50 pounds waist high
May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
Facility has intermittent noise
Salary: $17.50 - $19.00 per hour
(Job Posted by ApplicantPro)
#J-18808-Ljbffr